Nitin Gola
IT Delivery Head
Faridabad
Summary
Dynamic and results-driven senior IT professional with 25+ years of insightful experience in successfully managing IT service delivery and driving revenue growth initiatives utilizing strong technical and operational skills
Overview
27
27
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Delivery Head / Associate Director
HCL
09.2015 - Current
- Leading team of 1000+ geographically dispersed resources to deliver end to end Infrastructure & Cloud Services, Projects in Data Center, End User Services and Cloud Managing the IT Delivery ($100m) for large scale account comprising of EUC, DC, FSO & App operations
- Managed multiple Cloud transition projects on AWS with zero impact on operations
- Responsible for complete financial management (P&L), reporting and optimization
- Understanding & Meeting Client expectations in all aspects with 100% CSAT
- Ensure 100% Adherence to SLAs; Established sound track record of turning red accounts into green
- Design and monitor the KPIs for IT Service Delivery ensuring cost, quality and timelines
- Managing IT service delivery in multi-vendor and multi-client environment
- Responsible for end-to-end management and support of applications, end-user computing ERP solutions/ implementation, software development, infrastructure and networks
- Partner with customer CIO/VP on strategic discussions and future roadmap
- Leading & Supporting EN & NN Deals
- Managing Client visits for existing & prospective Clients
- Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management
- Known to be people’s manager, a leader who has groomed multiple leaders and technical leads
- Received Value Creation Award for saving $1.2 M
- Awarded for Successfully Implementing Frankley Covey 4DX Framework
- Over achieved budgeted Margin & Revenue for last financial year by 25%
- Completed “Sharpen The Saw” training designed for Leaders
Senior Manager – Infrastructure Services
CSC India Pvt. Ltd.
10.2003 - 09.2015
- Participate in strategic, Financial & budget planning for GIES India
- Manage the overall responsibility of Service Delivery, Resource planning, Cost and Revenue target for CSC India Infrastructure Business Unit.
- Managing the account Financials & having review with the account team.
- Responsible for off-shoring, Work transition, Knowledge Transfer, Process & Quality
- Accountable to deliver SLA performance. Improve service quality to the client through periodic reviews.
- Business Development, Strategic planning and client base development for Infrastructure Services
- Deliver sales presentations on Infrastructure Services to existing and potential clients of CSC in the region & manage the client visits for the business unit.
- Collaborate with CSC India Solution Experts and Pre-Sales function to prepare proposal.
- Client Relationship Management & work closely with the account team / client
- Increase Reliability, Responsiveness and Deliver value for the client. Drive cost competitiveness to support financial goals and business plans
- Increase Client Centricity, managing client Escalation & Deliver Excellence
- Managing the team, competency development, motivating & creating leaders within the team.
- Responsible for Disaster Recovery Plan/ Business Continuity Plan.
Manager - Transition & Transformation
CSC India Pvt. Ltd.
12.2007 - 06.2010
- Responsible for setting up the office in India & delivering the critical T&T projects using the offshore resources.
- Defined service offerings for infrastructure services and responses to RFPs & designed optimal cost models; managed client presentations on service offerings/RFPs and participated in due-diligence
- Accounts delivery and Customer Requirement Management. Weekly/Monthly/delivery Status report. Managing deliverables for Upgrade and Support Projects, multiple client Management.
- Participates in new business pursuits to maximize revenue through offshore potential.
- Promote service delivery best practice and alignment with standards through strong leadership.
- Ensure smooth transition of work to India without any major delivery issue.
- Establish best practice, effectively deliver technical solutions, and ensure global process consistency.
- Mentoring the Technical team in terms of designing the trainings, project rotations. Technical data calculation for RFP preparation.
- Managing the cost & timeline of the project delivery
Lead Consultant
CSC India Pvt. Ltd.
10.2003 - 05.2007
- Responsible for managing, delivering the services to our end clients across the globe.
- Ensure that the ongoing operational needs of the relevant GIS (Global Infrastructure Services) team are matched by appropriate staff development.
- This entails undertaking all associated people management activities, including staff training, conducting performance management reviews, recruitment interviewing, and regular team member reviews, etc.
- Take ownership of relevant business critical issues to ensure that service level agreements and escalation procedures are met within agreed deadlines.
- Manages first line managers and technical leads performing multiple and varied tasks.
- Worked with senior management to set operational standards and ensure that GIS teams are adhered to by Global compliance levels and appropriate standards.
- This includes actively looking to improve working practices to ensure that the I team work as efficiently as possible
- Recipient of HiPod (High Potential) Award
- Runner up of Leader of the Year Award
- Lead Annual budget exercise in Europe
- Recipient of 2nd position in Chess Tournament held during Cultural Festival
Team Lead – Network & Systems
Tata Elxsi Ltd.
05.1999 - 10.2003
- Leading a team of 6 persons for giving support to 1000 associates. The job involves handling the day-to-day LAN, WAN, desktop problems & Network Security & keeps the Network 100% up.
- Preparing documents related to Network setup, Client connectivity, Business proposals and Quality procedures, according to ISO & SEI CMM Level 5 Standards.
- Responsible for participation in different process like DSRs (Daily Service Reviews), Change implementation, RCAs (Root Cause Analysis), SRTs (Service Restoration Team).
- Effective Vendor management and coordination with Service providers for optimal Up time for services
- Recipient of Customer Satisfaction Award
Project Engineer
Applied Electro Magnetics (P) Ltd.
07.1998 - 04.1999
- System Admin for WinNT Network The job involves handling the day-to-day LAN, WAN, desktop problems & Network Security & keeps the Network 100% up
Education
Advanced Program in Strategic Management -
IIM Calcutta
07.2011
MBA IT - undefined
ICFAI University
08.2008
Bachelor of Technology - Electronics & Telecom
YMCA Institute of Engineering
01.2004
Post Diploma - Electronics & Telecom
YMCA Institute of Engineering
01.1998
Skills
- IT Service Delivery management
- Social Mobility Analytics Cloud
- Information Security
- Digitization of technology
- IT Strategy
- Strategic thinking
- Creative problem solving
- Continual improvement
- Leadership
- Management
Certification
AWS Associate
Personal Information
- Location Preference: No Constraint
- Passport Number: U9786178
- Date of Birth: 12/03/76
- Nationality: Indian
- Visa Status: US B1
Timeline
Delivery Head / Associate Director
HCL
09.2015 - Current
Manager - Transition & Transformation
CSC India Pvt. Ltd.
12.2007 - 06.2010
Senior Manager – Infrastructure Services
CSC India Pvt. Ltd.
10.2003 - 09.2015
Lead Consultant
CSC India Pvt. Ltd.
10.2003 - 05.2007
Team Lead – Network & Systems
Tata Elxsi Ltd.
05.1999 - 10.2003
Project Engineer
Applied Electro Magnetics (P) Ltd.
07.1998 - 04.1999
MBA IT - undefined
ICFAI University
Bachelor of Technology - Electronics & Telecom
YMCA Institute of Engineering
Post Diploma - Electronics & Telecom
YMCA Institute of Engineering
Advanced Program in Strategic Management -
IIM Calcutta
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