Well versed with MS Office (Word, Excel, Power Point) & Internet Apps
NITIN GUPTA
Sales & Operations Professional
Nagpur
Summary
Dynamic & Seasoned Business Operations and Development professional with over 26 years of cross-functional experience across diverse sectors, including OTC, Pharma, FMCG, Dairy, Telecom, and Branded Jewellery. Proven ability in driving business analysis, sales, and distribution, with a strong focus on B2B and B2C channels. Expertise in developing and managing efficient distribution networks, formulating strategic plans to enhance market share, and achieving sales targets through data-driven insights. Skilled in launching new products, coordinating logistics, and ensuring compliance while managing P&L responsibilities. Recognized for building and maintaining strong relationships with channel partners and retailers, implementing effective marketing strategies, and executing impactful brand activation activities. A dynamic communicator and leader with a track record of enhancing profitability and internal controls, complemented by experience in government and private sector liaison. Dedicated to developing high-performance teams through effective coaching and training initiatives, fostering an environment of continuous improvement and operational excellence. Committed to identifying market opportunities and implementing strategies that drive sales growth and organizational success.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Head of Sales (Sales Head)
HK Jewels Pvt. Ltd.
10.2022 - Current
- Manage key retailers, franchises, and distribution channels for Real Diamond & Gold Jewelry (Kisna & Oro Kraft); successfully appointed new franchise partners to expand the market.
- Build and maintain strong relationships with key clients, distributors, and channel partners to drive business growth and increase customer base.
- Lead, mentor and motivate team of Sales Managers and Executives, ensuring high performance and achievement of sales targets.
- Develop and implement competitive strategies to maximize market penetration and expand market share, achieving weekly, fortnightly, and monthly revenue and AOP targets for assigned zone.
- Monitor sales activities and analyze performance data, identifying areas for improvement; prepare and present sales reports and forecasts to senior management.
- Conduct market research to identify trends, competitor activities, and customer preferences; manage sales budget, ensuring efficient resource allocation and cost control.
- Execute strategies for the expansion of Real Diamond & Gold Jewelry through new channel appointments and increased business volumes within existing channels.
- Collaborate with cross-functional teams (marketing, operations, finance) to align sales initiatives with business objectives.
- Set ambitious sales goals, train sales staff, prioritize customer service, and resolve issues to enhance team performance and customer satisfaction.
- Organize jewelry exhibitions to attract customers and boost sales through partner stores.
- Review inventory and sales records daily through POS execution at all stores to ensure optimal performance.
- Ensure proper placement and visibility of brand through in-shop and outbound digital marketing efforts.
- Provide guidance and support in developing effective sales presentations and negotiations; mentor team on upselling and cross-selling techniques.
- Stay updated with industry trends, market dynamics, and regulatory changes impacting sales operations.
ABM (Branch Manager)
Syska Led Lights Pvt. Ltd.
03.2020 - 09.2022
- Strategize entire sales "Go to Market" approach, including manpower planning, distribution, and dealer network dimensioning for corporate, government, and private project operations.
- Manage product ranges (LEDs, wires, fans, iron) in assigned territory (MP) through network of super stockiest, distributors, and retailers across multiple districts.
- Focus on high-end models by implementing unique penetration strategies, ensuring product availability, and approving dealer statements monthly for timely compliance.
- Track sales and market share performance, including WOD and DOD; formulate and execute promotional plans, BTL activities, and product display strategies to meet market demands.
- Mentor and monitor performance of team members (TSEs, TSMs, ASMs) to enhance sales efficiency and meet individual and group targets; implement performance-driven compensation and incentive programs.
- Drive revenue growth across alternate channels, achieving results through effective branch network management.
- Collaborate with cross-functional teams (Marketing, Finance, Logistics, Operations) to develop and execute strategic plans.
- Achieved 125% revenue growth by revamping pricing strategies and enhancing corporate image through targeted promotional initiatives.
Jio Center Manager (Cluster Head)
Reliance Jio Infocomm Ltd.
4 2017 - 3 2020
- Oversee administration, facilities management, and office coordination, managing daily operations of the center and stores, including acquisition, retention, recruitment and P&L responsibilities.
- Liaise with government and private officials to secure necessary permissions and orders, enhancing business operations and compliance.
- Performed B2B and B2C strategies through thorough territory analysis, focusing on market share, product visibility, and store productivity; manage total revenue and new activations across channels and stores.
- Drive channel productivity by expanding distribution, increasing net additions, and enhancing acquisition revenue.
- Ensure high customer satisfaction by addressing complaints and managing relationships to minimize churn and improve service delivery.
- Lead and motivate teams in competitive market, leveraging opportunities for cross-selling various products.
- Excel in team management, recruitment, and developing both existing and new distributors and retailers in untapped markets, driving sales growth.
- Manage large team, including direct and indirect reports across sales, distribution, finance and operations, to ensure effective collaboration and performance.
Area Sales Manager
Tata Teleservices (Maharashtra) Ltd
10.2008 - 4 2017
Assistant Manager
Idea Cellular Ltd. (Aditya Birla Group)
03.2007 - 10.2008
Area Sales Executive
J.K. Dairy & Foods Ltd. (J.K. Group)
05.2002 - 03.2007
Sales Representative (SO)
Wembley Laboratories Ltd. (Quickfix)
10.2000 - 05.2002
Medical Coordinator
Esskay Pharmaceuticals Ltd.
01.1998 - 10.2000
Education
MBA - Marketing & Operation
National Institute of Management (NIM)
Nagpur 12.2007 - 05.2009
B. Com - Commerce (Management)
Barkatullah University
Bhopal 06.1994 - 05.1997
Skills
Business Operation
Business Development
Sales & Distribution
Channel & Retail Management
Team & People Management
Strategic Planning
Accomplishments
- Achieved Highest Growth Achiever Award in FYI 23-24.
- Ranked Top3 Revenue Achievement Award in both FYI 21 & 22.
- Ranked Top10 JC in Highest Unique Transacting outlet/ Unique Activating outlet Achievement in 1st QTR of 2019 in M&G.
- Achieved 6th position in overall KPIs in Dec 2018 awarded as “Jio Raor” in M&G.
- Ranked 2nd position in ROM in the “ACHIEVERS” category with 106% Achievement for the month of Dec16. Achieved “TTL HIFLIER AWARD” in “3G KA JUNOON” Contest nationally 6th/ 4th in Circle in the month of Feb16 & Nationally 5th/ 5th in Circle in the month of Mar16 in >20BTS (Tower) Cat.
- Qualified for “Dubai Trip” for the completion of 1st QTR M2 Targets 2015.
- Recognized with highest sales for playing a key role in launching R–Del Walky & CDMA Handsets with new concept for rural villages in Vidharbh Region.
- Qualified for a Singapore trip against achieving the four months contest.
- Awarded for ever highest overall growth in business in MP & Based on that I got Promoted from ASO to Area Sales Executive.
Software
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
‘A' Certificate of N.C.C.
Additionalinformation
Personality:
Positive Attitude, Sincere, Self-Motivated, Listener, Dedicated, Leadership & Team Builder.
Strength:
Accredited for efficient performance in the organization & collaborative, Focused on Profitability, always ready to take new challenges & prove my worth with interpersonal skills, analytical ability and Quality of effective Team Builder.
Interests
Travelling, interacting with people, Listening music
Timeline
Head of Sales (Sales Head)
HK Jewels Pvt. Ltd.
10.2022 - Current
ABM (Branch Manager)
Syska Led Lights Pvt. Ltd.
03.2020 - 09.2022
Area Sales Manager
Tata Teleservices (Maharashtra) Ltd
10.2008 - 4 2017
MBA - Marketing & Operation
National Institute of Management (NIM)
12.2007 - 05.2009
Assistant Manager
Idea Cellular Ltd. (Aditya Birla Group)
03.2007 - 10.2008
Area Sales Executive
J.K. Dairy & Foods Ltd. (J.K. Group)
05.2002 - 03.2007
Sales Representative (SO)
Wembley Laboratories Ltd. (Quickfix)
10.2000 - 05.2002
Medical Coordinator
Esskay Pharmaceuticals Ltd.
01.1998 - 10.2000
B. Com - Commerce (Management)
Barkatullah University
06.1994 - 05.1997
‘A' Certificate of N.C.C.
04-1991
Jio Center Manager (Cluster Head)
Reliance Jio Infocomm Ltd.
4 2017 - 3 2020
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