Nitin Kakkar
Billing Analyst(Order To Cash)
Faridabad
Summary
Organized and dependable candidate with deep understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated) , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Johnson Controls
Gurugram
06.2022 - Current
- Responsible for organization's on-time, accurate delivery of Revenue/ Billing Assurance processes, including billing, payment processing, cost/margin analysis and collections
- Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution
- Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.
- Working on Journal Ledger entries, Pre- Bills and postings on SAP. Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund. Month close activities i.e. Revenue booking basis active financial contract.
- Dashboard reporting.
- Partner Management. Validate Purchase Order (PO) requests from to bill order .
- Responsible to hire, train and mentor the team of professional to ensure best in class delivery.
- To monitor and deliver against key metrics and KPI’s .
- Ensure key stroke documents/SOPs are updated and sign offs are in place.
- Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions.
- Proficient in range of Microsoft office software, Excel, Outlook, Teams, PowerPoint, Word, SharePoint etc.
- Good working knowledge of Billing, Agent and Collections Desktop, with knowledge of supporting systems CSS, Oracle.
Management Trainee(OTC)
Genpact
Noida
06.2021 - Current
- Monthly billing to customers.
- Managed over 100 accounts of US Healthcare( Cardinal Health).
- Process cash application functions to invoices at assigned sites ensuring Daily Receipt Reconciliation is completed in timely, accurate, and confidential manner.
- Working on Journal Ledger entries, Pre- Bills and postings on SAP.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund.
- Month close activities i.e. Revenue booking basis active financial contract.
- Dashboard reporting.
- Partner Management.
- Validate Purchase Order (PO) requests from to bill order.
- Constantly to be interacted with client’s for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation.
- Identify process improvement opportunities and drive implementation ..
BILLING ANALYST
BRITISH TELECOMMUNICATIONS PLC
Gurgaon
09.2015 - 06.2021
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 50 customers monthly.
- Raise change requests, work requests or configuration requests for relevant issues, evaluate cost estimates for proposals from Vendor teams, provide business justifications and approvals for development cost.
- Worked as Billing analyst to ensure accurate customer billing and avoid billing discrepancies.
- Management of entire flow of invoices which includes all types of billing
- Handling all types of queries and solving with all my knowledge
- Creating receipts and payments for all types of invoices received
- Doing proper follow-ups with customer and ensuring progress of billing in right direction
- Preparing weekly and monthly status report with graphical representation of invoices pending at different stages and ageing status.
- Analyse and interpret financial statistics and other data and produce relevant reports
- Preparing weekly status report with status for all requests pending at different stage and SLA status and share data with customer.
- Creating statement of each and every line number provided in invoices including call charges.
- Validation and authorization of invoices after creating operating statement
- Preparing reports of each invoices and send to customer to recheck amount to be paid
- Acting SME in team and ensured work allocation.
Junior Engineer Product Support
HCL
Noida
08.2014 - 07.2015
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked on back office orders including Broadband and Phones lines.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Oversaw daily operations to ensure high levels of productivity.
Education
Bachelor - Computer Applications
IMPERIAL INSTITUTE oF MANAGEMENT
Skills
Analytical reasoning
MS- Excel
Six Sigma Green Belt Certified
Continuous Improvement
Dashboard management
Contract Management
Stakeholder management
Certification
Six Sigma Green Belt
Timeline
Assistant Manager
Johnson Controls
06.2022 - Current
Management Trainee(OTC)
Genpact
06.2021 - Current
BILLING ANALYST
BRITISH TELECOMMUNICATIONS PLC
09.2015 - 06.2021
Junior Engineer Product Support
HCL
08.2014 - 07.2015
Bachelor - Computer Applications
IMPERIAL INSTITUTE oF MANAGEMENT