NITIN KALA
Kotdwar
Summary
Inaprofessionalglobalambienceonecan’tefforttohavefreelunches.“Hardworkand use talent to grow, succeed.” Having experience of 4+ years in an automobile sector as a Service Technician and having a good knowledge of the machines and fitments of parts and accessories.
Overview
11
11
years of professional experience
Work History
Service manager
UNITED- HARLEY- DAVIDSON
07.2022 - Current
- Maintaining vehicles time to time.
- Servicing, Engine work on their required models came for the Servicing.
- Testing the bikes.
- Parts warranty claim, Accidental claim, open and close job card, Customer satisfaction.
- Master technician certificate by HARLEY-DAVIDSON-INDIA.
- Work on new profitable business ideas, work on better skills develop for technician and team management.
- Motivated for new targets like a labor- parts- accessories.
- Supervise day to day operations in the customer service department.
- Organize the training session for the technician.
- Maintaining the monthly part labor accessories reports.
- Work on customer reviews.
Service floor manager
B-M-W Speed Motorrad
11.2020 - 07.2022
- Maintaining vehicles time to time.
- Servicing, Engine work on the required models came for the Servicing.
- Present the demo to the new customers related the technical part of the bike.
- Testing the bikes.
- Checking of washing and Detailing.
- Parts warranty claim, Accidental claim, open and close job card, Customer satisfaction.
- Diagnosis all core bikes and all electrical work.
- Work as a spare parts manager.
Floor manager
UnitedHarley-Davidson
04.2017 - 11.2020
- Maintaining vehicles time to time.
- Servicing, Engine work on their required models came for the Servicing.
- Present the demo to the new customers related the technical part of the bike.
- Testing the bikes.
- Checking of washing and Detailing.
- Parts warranty claim, Accidental claim, open and close job card, Customer satisfaction.
- Master technician certificate by HARLEY-DAVIDSON-INDIA.
Service Technician
Royal Enfield
11.2016 - 04.2017
- Servicing, Engine work on there required models came for the servicing.
- Testing the bike.
- Demo to the new customers and service technician related the technical parts and work on the bike.
Service Technician
Simran golden auto-parts
07.2016 - 11.2016
- Servicing, Engine work all models (Hero, Bajaj, and Yamaha) bikes.
- Washing detailing.
Trainee
Q.H Talbros
07.2015 - 07.2016
- Talbros ltd. has its specialization in machining for auto-components specifically precision Steering – suspension components.
- Work in QUALITY CONTROL Department.
- Training during D.E.T line balancing, Tooling&Gauging, Kaizen, 5Setc.
- Work on C.N.C MACHINE Drilling, Threading, Punching, Metal cutting, and etc.
Education
Diploma - Mechanical Automobile
Alpine College Management And Technology
Dehradun01-2015
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Work Planning and Prioritization
Staff supervision
Employee training and development
Staff training and development
Service documentation
MS office
Team collaboration and leadership
Customer satisfaction measurement
Critical thinking
Multitasking and organization
Staff motivation
Continuous improvement
Service quality management
Goal setting
Trustworthy and honest
After-sales support
Reliable and responsible
Documentation and reporting
Employee relations
Team leadership
Positive attitude
Budget control
Workload management
Training and coaching
Mentoring and training
Client relationships
Solutions development
Service order flow
Technical acumen
Time management
Marketing
EXTRACURRICULARACTIVITIES
Event coordinator in IMRTB-School. Service camp organization in PRAYAGRAJ, VARANASI, KANPUR, GORAKHPUR. Captain of college cricket team during Diploma, played many cricket matches at school level, college level and district level. Event coordinator in IMRTB-School. Service camp organization in PRAYAGRAJ, VARANASI, KANPUR, GORAKHPUR. Captain of college cricket team during Diploma, played many cricket matches at school level, college level and district level.
Timeline
Service manager
UNITED- HARLEY- DAVIDSON
07.2022 - Current
Service floor manager
B-M-W Speed Motorrad
11.2020 - 07.2022
Floor manager
UnitedHarley-Davidson
04.2017 - 11.2020
Service Technician
Royal Enfield
11.2016 - 04.2017
Service Technician
Simran golden auto-parts
07.2016 - 11.2016
Trainee
Q.H Talbros
07.2015 - 07.2016
Diploma - Mechanical Automobile
Alpine College Management And Technology