Nitin Kandavelli

• In the Election Commission, Telangana, multiple reports are submitted and circulated across the state as soon as the election code begins
• Some reports also run during the non-election code period
• Due to the nature of these reports, many human errors have occurred in the numeric calculations during submission
• We have developed an app that meets their requirement ensuring all the practical issues faced are covered.

• Managed the customization and deployment of the APSCHE Messenger, a tailored version of the aapoon messenger application designed specifically for the Andhra Pradesh State Council of Higher Education. The project included features like broadcast messages, role-based chatting, and group segregation for students and faculty.
• Requirement Analysis: Gathered and analyzed detailed project requirements, translating them into a clear and concise Business Requirement Document (BRD).
• Project Documentation: Created a comprehensive Project Plan, including a Stakeholder Register, Quality Assurance Plan, and other critical project management documents.
• Project Initiation: Led the Project Kick-Off Meeting, fostering a collaborative environment and ensuring all team members were aligned with project goals.
• Progress Monitoring: Maintained meticulous progress tracking using Jira and manual methods to ensure timely completion of project milestones.
• Client Delivery: Completed the project, delivering all necessary documentation and providing a smooth handover to the client.

• Aapoon digital private limited is a software company established in Jan 2020
• In aapoon, there are two applications, messenger and meet
• Messenger is a messaging platform, and meet is a video conferencing platform
• Both applications are in the development phase as of now
• However, the beta version of both applications is available to download from App Store and Play Store.
• Collaborate with team members to develop timelines, sprints, and tasks to complete for upcoming projects.
• Build policies and educational materials to update team members, managers, and stakeholders on Scrum & Agile methodologies.
• Lead the development and QA teams through all stages of the project development process, from creation to implementation, launching new software application solutions in the past eight months.
• Documenting business requirements.
• Drafting Functional Specification documents and functional requirements documents.
• Advanced project management and task delegation abilities
• Effective leadership, team building, and communication skills
• Extensive knowledge of backlog management
• Enhanced sprint planning skills

• Ally is ranked 19th on the list of largest banks in the United States by assets, is the largest car finance company in the U.S., and serves over 6 million customers
• Via its Smart Auction online marketplace for auto auctions, launched in 2000, the company has sold more than 5 million vehicles including 281,000 vehicles sold in 2018
• The company provides financial services including car finance, online banking via a direct bank, corporate lending, vehicle insurance, mortgages, credit cards, and an electronic trading platform to trade financial assets.
• Experience using JIRA, Service now, Splunk, AppDynamics, Control-M, Ansible, and Run deck.
• Monitoring the email alerts caused due to memory issues and reboot issues and acknowledge them within the SLA.
• Debugging the email alert and finding the root cause.
• Checking the application performance using consoles and application URL tabs.
• Sending day-to-day timely reports on the application status.
• Categorizing, Creating, and modifying the change tasks in excel sheets.
• Incident communication & escalation.
• Approving the changes to be performed at Data Centres by verifying the change window.

· Managing the high priority incidents with severity as 1, 2, and 3 to their fastest resolution.

· Involving with the technical and higher management levels and providing Major Incident Communications (MIC) to the higher levels.

· Incident assessment & categorization

· Incident response facilitation & coordination

· Incident communication & escalation

· Drive production excellence & improvement

· Lead daily business production readiness call for review & reporting incidents within each region (APAC, EMEA & America)

· Create transparency and visibility of the production environment

· Working closely with business, technology, and vendor partners to improve overall Front-to Back IT service delivery

· Deliver real-time and historical operational and business focus reporting

· Incident Hygiene

· Data Center Services – Incident logging and reporting

· Involvement in Incident Review Board (IRB), Problem Review Board (PRB), Post Incident Review (PIR).

· Approving the changes to be performed at Data Centers by verifying the change window.

· Attending CAB Meetings and publishing the minutes to the internal teams which could affect the Infrastructure or Services etc.

• Novartis International AG, a Swiss multinational pharmaceutical company based in Basel, Switzerland, is one of the largest pharmaceutical companies by both market capitalization and sales
• Novartis is a full member of the European Federation of Pharmaceutical Industries and Associations, the International Federation of Pharmaceutical Manufacturers and Associations, and the Pharmaceutical Research and Manufacturers of America.
• Conducting Post Incident Review (PIR) meetings with internal technical teams to understand the root cause of the issue.
• Follow up with the concerned teams on updates regarding the action items to be handled.
• Identifying and updating Known Errors during the Problem review process in a Known Error Database.
• Performing the Problem management activity for both reactive (root-cause analysis) and proactive (trend analysis) within GTIS (Group Technology Infrastructure Services).
• Categorizing and prioritizing based on the severity and level of impact.

Publishing of Daily, Weekly & Monthly reports of Incident & Problem records.