Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Nitin Kanojia

Barista/Shift Supervisor/Assistant Store Manager/Trainee Restaurant Manager
Mumbai City

Summary

A dynamic professional with 6 years & 7 months rich indigenous experience in india in qsr operations. comprehensive experience in planning & establishing plans & sales building for qsr, ensuring the proper coordination, and effective functioning of different stations/departments involved in the operations as well as conformance with the international shop standards operating procedure. proficiency in maintaining the standard operational procedures/policies, service standard and guidelines with clear understanding & experience of operating each of designated stations in the operations at store level. resourceful in devising& implementing products management plans for optimum use of food/dry stock material, with maintaining accurate par level. proven abilities in sourcing products & process, brand building, communication, sales, order taking various products launches and establishing strong brand image.

Overview

7
7
years of professional experience

Work History

Trainee Restaurant Manager

Tim Hortons
03.2023 - 09.2023
  • Learned new materials, processes, and programs quickly.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Assistant Store Manager

Third Wave Coffee
05.2022 - 02.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Ensure that all employees are Aware with the QSR operational SOP.
  • Monitor and assess employee adherence to (FSS) food safety Standards, cleanliness, and hygiene.
  • Conduct regular Training audits to identify The issues and implemented (C.A) corrective actions.
  • Helped the L & D Team to Develop Training materials, modules, and Resources by identifying the areas of opportunities from store level.
  • Coached sales associates product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Worked on system's (teaching & training, staffing & scheduling, sales and inventory, operations & continuous improvement).
  • Conduct on the job Training for new Team Members, supervisors & Assistant Store Manager.
  • Observe and assess employee performance during training sessions and on the job.
  • Provide feedback and coaching to employees to improve their performance and capability to grow.
  • Worked on to reduce stores scrapping, write-off, variance.
  • Focused on customer service, beverage quality, deployment, LSM activities to increase sales.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Assistant Store Manager

Tata Starbucks
09.2019 - 04.2022
  • Handling shift operations.
  • Briefing team about daily promotions (offers/ current promotions).
  • Store level Administrations.
  • Generate Reports.
  • Training & Development.
  • Data Analysis.
  • Tracking Sale from Last year & Comparison from Budget.
  • PSISS (Product, Service, Image, Safety, Sanitization).
  • Market Study.
  • GSS (GLOBAL SAFETY & SECURITY AUDIT).
  • FSSA (Food Safety Assessment Assessor).
  • Always Work as A Passionate Leader.
  • Through Knowledge of SAP 'SYSTEMS, APPLICATIONS & PRODUCTS IN DATA PROCESSING'.
  • Successfully completing my store Manager's Delegated Tasks in all respected system.
  • Oversaw and maintained optimal inventory levels, reducing waste and ensuring product availability.
  • Check and Reinforce system and process On Daily Basis with strong follow up with support partners.

Barista

Tata Starbucks
01.2017 - 08.2019
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

SSC - undefined

Veekays English High School
Mumbai, Vikhroli

Hsc - Commerce

Vikas College of Arts Science And Commerce
Mumbai, Vikhroli

BMS - Human Resources Development

Vikas College of Arts Science And Commerce
Mumbai, Vikhroli

Skills

Sales & Inventory

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Timeline

Trainee Restaurant Manager

Tim Hortons
03.2023 - 09.2023

Assistant Store Manager

Third Wave Coffee
05.2022 - 02.2023

Assistant Store Manager

Tata Starbucks
09.2019 - 04.2022

Barista

Tata Starbucks
01.2017 - 08.2019

SSC - undefined

Veekays English High School

Hsc - Commerce

Vikas College of Arts Science And Commerce

BMS - Human Resources Development

Vikas College of Arts Science And Commerce

Awards

  • Customer connection champion (District Level), 04/01/18
  • Barista Trainer, 12/01/18
  • Coffee Master, 09/01/19
  • Partner of the year (Mumbai District), 09/01/20

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Nitin KanojiaBarista/Shift Supervisor/Assistant Store Manager/Trainee Restaurant Manager