Nitin Kaushik

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Researched statutes and laws to support compliance and legal risk management.
• Gathered information from defendants, witnesses, and victims to assist lawyers in building cases.
• Sorted legal documents, filing and case materials in clear, orderly systems.
• Reviewed legal information and proofed documentation for errors.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.

Developed few inhouse softwares for aiding telecalling agents including clients namely Hutch, Pillsbury etc.