Nitin Khanwalkar
Leader, Customer Service Delivery
Gurgaon
Summary
Goal driven and ambitious with expertise in business networking; formed robust partnerships with clients and managers. Proven success in delivering excellent quality control and ensuring clients’ expectations are vastly exceeded. Aptitude in coaching and mentoring employees; molded strong and diligent workforce. Highly accomplished in providing swift process improvements and accelerating company productivity and growth. Technical proficiency in Telecommunication, Mobile Packet Core, Network Virtualization, Cloud infrastructure, OSS, BSS, and Transmission Networks
Overview
22
22
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Leader, Service Delivery
Cisco Systems
Gurgaon
05.2016 - Current
- Lead service delivery team for packet core network expansion and Operations on latest technologies of virtual packet core, CUPS and 5G
- Manage team of 35 resources and ensure that the service delivery is carried out efficiently
- Identify customer needs, translate them to business opportunities and oversee service delivery within business context
- Handle Profit and Loss, outline budgets; determine ways to reduce costs and uphold customer satisfaction
- Streamline business processes and enhance automations for efficient deliveries
- Successfully led business alignment workshop with customer to streamline workshop - Aug 2018
- Led successful Packet Core Expansion delivery and expanded 1.8TB capacity data capacity – Nov 2020
- Led packet core expansion on CUPS (Control plane, user plane separation) – Mar 2022
- Drove completion of cloud infrastructure upgrade project with mass success
- Formulated comprehensive business proposal and RFP response for 5G network expansion
- Revamped and operationalized support organization – June 2021
General Manager
Idea Cellular Ltd
Mumbai
06.2010 - 05.2016
- Developed business strategies, systems, and procedures in order to enhance operational activity and accelerate overall revenue growth
- Oversaw expenditure control, performance management, employee training, and contract negotiations
- Standardized KPIs for MS circles and Idea own operated circles
- Analyzed accounting and financial data, generated reports, and delivered sound presentations to guide decision-making
- Designed and implemented 29 critical standard Network processes as part of TQM initiatives
- Designed tool to plan resource requirements for PAN India Network Services function
- Effectively introduced Network Performance Management Solution
- Deployed OSS (Operations Support System) systems efficiently for 3G rollout
Senior Manager
Idea Cellular Ltd
Indore
12.2005 - 05.2010
- Steered activity of field engineers and operations teams in order to maximize productivity
- Headed capacity expansion projects; involved in operational budget planning and cost management
- Managed BSS and transmission operations
- Facilitated goal-level creation for broader function and collaborated with managers to ensure goals cascaded to all workers
- Completed Six Sigma project on operational expenditure reduction by 10% in cell-site costs of maintenance
- Deployed microwave backbone from Indore to Madhya Pradesh border
- Finalized Optical cable laying plan from Indore for connectivity to Gujarat border
- Initiated inter zonal competition measuring performance improvements on all fronts including operational expenditure, network outages, faster restorations, and skills development.
Assistant Manager
Tata Teleservices Ltd
Udaipur
12.2003 - 12.2005
Senior Engineer
Bharti Airtel Ltd
Bhopal
08.2000 - 12.2003
Education
Masters - Technology, Software Systems
Birla Institute of Technology And Science
Pilani 09.2020 - Current
Management Essentials - Management
Harvard Business Online
07.2021 - 10.2021
Post Graduate Diploma - Project Management
ICFAI
Tripura 10.2009 - 11.2010
Masters Diploma - Business Administration: Personnel Management
Symbiosis Institute of Management Studies
Pune 08.2003 - 07.2005
Bachelor of Engineering - Electronics and Communication
Barkatullah University
Bhopal 08.1996 - 05.2000
Skills
Customer Service Delivery
Certification
Six Sigma Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Believe in 3 C's - Challenge, Change and Company
Nitin Khanwalkar
Timeline
Management Essentials - Management
Harvard Business Online
07.2021 - 10.2021
Masters - Technology, Software Systems
Birla Institute of Technology And Science
09.2020 - Current
Leader, Service Delivery
Cisco Systems
05.2016 - Current
PMP, 1613940
10-2013
ITIL V3 Foundation
09-2012
General Manager
Idea Cellular Ltd
06.2010 - 05.2016
Six Sigma Black Belt
01-2010
Post Graduate Diploma - Project Management
ICFAI
10.2009 - 11.2010
Senior Manager
Idea Cellular Ltd
12.2005 - 05.2010
Assistant Manager
Tata Teleservices Ltd
12.2003 - 12.2005
Masters Diploma - Business Administration: Personnel Management
Symbiosis Institute of Management Studies
08.2003 - 07.2005
Senior Engineer
Bharti Airtel Ltd
08.2000 - 12.2003
Bachelor of Engineering - Electronics and Communication
Barkatullah University
08.1996 - 05.2000
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