With a proven track record at Freudenberg Filtration Technologies India Pvt. Ltd., I excel in enhancing customer service and logistics, leveraging skills in SAP S/4HANA and advanced Excel. My leadership in coordinating international sales and logistics projects has significantly improved operational efficiency. Expert in strategic planning and team management, I drive results and foster strong customer relationships.
Overview
18
18
years of professional experience
Work History
Assistant Manager Customer Service International sales and logistic
Freudenberg Filtration Technologies India Pvt. Ltd.
11.2012 - Current
Company Overview: German MNC with manufacturing facility in Sanaswadi, automotive/ auto-ancillary, Engineering Project sector
Helping to develop and implement customer service policies in an organization
Improve customer service procedures, policies, and standards for your organization or department
Managing a team of customer service staff
Handling face-to-face inquiries from overseas customers
Develop feedback or complaint procedures for customers to use
Monthly sales forecast working and reporting to management
Monthly MRP working with the production planning team
Coordination with production, planning, and logistics for timely production and deliveries to the customers
Coordination with IC partners for new inquiries, new orders, shipment updates, customer complaints, etc
Releasing sales orders to production planning immediately once we get the new orders
Planning a monthly production plan as per customer requirements and ensuring execution of the same
Handling direct inquiries from IC partners as well as non-intercompany customers
Working and submitting quotations to customers
Organising a monthly forecast meeting with all IC partners to understand queries, required support from our side and to plan raw materials
Coordinating with the R&D and ME teams for new product development
Coordination with logistics for timely deliveries to the customer and submission of shipment documents to the customer as per requirements
Follow up on payments with the customer for overdue invoices
Coordination with the quality team for customer complaints and support for customer replacement, FOC supply if needed
Coordination with the controlling team for costing and IC price
German MNC with manufacturing facility in Sanaswadi, automotive/ auto-ancillary, Engineering Project sector
Alex Reniery Elvir De Synegub Alex Reniery Elvir De Synegub null
Sales Responsible Central America and Caribbean at Freudenberg Filtration TechnologiesSales Responsible Central America and Caribbean at Freudenberg Filtration Technologies