Flexera
Nitin Kulshrestha
SAM Senior Associate
Ghaziabad,Uttar Pradesh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Operation Analysis Senior Analyst
NTT Data Information Processing Services Private Limited
Noida , Uttar Pradesh
2020.05 - Current
- Carried out day-day-day duties accurately and efficiently for Adobe Publisher.
- Supporting multiple Account as a SAM specialist.
- Handling Team and working as a Associate Lead for my current Account.
- Collaborate with Account Lead to define service improvements plans.
- Ensuring all organizational SAM policies and procedures are followed throughout process and application improvement efforts.
- Working on Major publishers like Microsoft, Adobe etc.
- Training new team members on the existing activities and process.
- Advise client on asset management and function as Subject Matter Expert.
- Analyses data to resolve exceptions and ensure that data is complete.
- Develop, maintain and execute asset management program including processes, procedures, tools, and reporting of IT assets.
- Carry out day to day operation on FNMS for various publishers.
Professional 1
DXC Pvt. Ltd
Noida , Uttar Pradesh
2015.10 - 2020.05
- Hardware & Software Asset Management (Global Renewable Maintenance Management): Renew the hardware maintenance support and software licenses contracts.
- Worked on various roles of team member, project lead, etc. depending upon project & Organization requirements
- Managing Adobe Console for Internal Account and responsible for creating monthly and quarterly reports.
- Along with SAM, I also worked on HAM project where I was responsible for preparing weekly, monthly and quarterly & Ad hoc reports.
- Negotiate with the supplier/vendor on the price of the quotation.
- Analyze overall spend of the Accounts in the end of each quarter to save the cost.
- Coordinate with Client Delivery Manager, Service delivery manager, project manager for approving the quote.
- Worked on ServiceNow, Flexera & SAP ARIBA.
PMO Manager
Oracle India Pvt. Ltd
Greater Noida , Uttar Pradesh
2013.10 - 2013.10
- Supporting system deployment for non-standard, complex and unique OD customer offerings like JDE, SOA, Siebel, Hyperion, Demantra.
Project Manager
HCL Infosystems Ltd
Noida , Uttar Pradesh
2011.12 - 2013.10
- Managing the project & ensure that targets are met as per planned goals.
- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed.
- Build & maintain client relationship.
- Publish performance reports to an agreed schedule or upon request.
- Attend client service review meetings covering Performance, Service Improvements, Quality & Processes.
- Train CRM department for handling client queries more effectively.
- Conducting and Leading Daily Service Reviews (DSRs) & monthly review for the clients., Building strategy to achieve business goal.
- Doing Cost-Benefit analysis before finalizing any vendor for product.
- Ensure timely delivery by all vendors & different departments (Logistic, Operations & Administrations).
- Publish daily & weekly Lead Reports dashboards to senior management.
- Setting priority for Leads generated through project & forward to regions.
- Giving targets to Inside sales team (IST) for achieving the final goal of the project.
- Procurement of H/W for setting up demo units.
- Co-ordination with PAN India regional teams for smoother implementation of project.
MIS Analyst
Corpus E Ready Solutions Pvt Ltd
Noida , Uttar Pradesh
2011.04 - 2011.10
- Strategy building to meet daily, weekly & monthly targets.
- Verify daily reports with KYR & KYR+ to minimize Data De-duplications & minimize the risk of penalties.
- Preparing & presenting billing documents to Partner Company IL&FS.
- Reviewing, consolidating & analyzing severity H and L & preparing trend reports for high severity & publish to CEO directly.
- Professional Experience Area of Expertise across assignments, B 2 B Maintaining PAN India client database in MS-Excel.
- Reviewing, consolidating the team's C-SAT report.
- Publishing INTERNAL COMPLAINT SHEET dashboard daily to all departments & senior management.
- Sharing monthly Dissatisfied Client Database to Project Managers & POA's for conversion.
- Publish (Daily, Weekly & Monthly) SLA reporting output & maintaining complaint sheet zone wise.
- Preparing various monthly reports C-SAT, SLA and Software/ H/W Distribution reports using internal reporting mechanism for Operational review.
- ERP & IMS Consultant L1 Support (PAN) managing existing & new clients & also helps in generating new business opportunity from existing clients.
- B 2 C Publishing daily CDC calling report (Team) to B2C Head.
- Resolving escalations of products (MyEdu_Drive & MyEdu_TAB) for CRM department.
- Providing remote assistance for ACTIVATION of products (Tablet & dongle) content at PAN India.
- Train the technical team and trainers to address client specific needs.
Education
MBA - IT & Marketing
Sharda University
Greater Noida 2009.07 - 2011.05
BBA - General
School of Business Studies
Ghaziabad 2005.07 - 2008.04
Senior Secondary School - Commerce
Sarvodaya Bal Vidyalaya
New Delhi 2004.04 - 2005.03
High School - General
Dayanand Model Secondary School
Delhi 2002.04 - 2003.03
Skills
Multitasking abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ITIL V3 Foundation Certified
Software
ServiceNow
BMC Remedy
MS Office proficient
Adobe Licensing
Timeline
Operation Analysis Senior Analyst
NTT Data Information Processing Services Private Limited
2020.05 - Current
Professional 1
DXC Pvt. Ltd
2015.10 - 2020.05
PMO Manager
Oracle India Pvt. Ltd
2013.10 - 2013.10
ITIL V3 Foundation Certified
2012-02
Project Manager
HCL Infosystems Ltd
2011.12 - 2013.10
MIS Analyst
Corpus E Ready Solutions Pvt Ltd
2011.04 - 2011.10
MBA - IT & Marketing
Sharda University
2009.07 - 2011.05
BBA - General
School of Business Studies
2005.07 - 2008.04
Senior Secondary School - Commerce
Sarvodaya Bal Vidyalaya
2004.04 - 2005.03
High School - General
Dayanand Model Secondary School
2002.04 - 2003.03
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