Summary
Overview
Work History
Education
Skills
Personal Traits
Technical Education
Education Credentials
Personal Information
Disclosures
Timeline
Hi, I’m

NITIN KUMAR

New Delhi
NITIN KUMAR

Summary

Preparing for a multifunctional role on management level and become the part of decision-making process in a global organization.

Overview

7
years of professional experience
1
years of post-secondary education
1
Language

Work History

WIPRO PVT LTD. (Formerly known as “Alight”)

Assistant Manager (Defined Contributions)
08.2018 - Current

Job overview

  • Working on 401k withdrawals, Payrolls, Edits & 415 Verification
  • Working on participants’ Inquiries and resolve them on time as requested
  • Fetching data from the Mainframe through ATE or SQL and providing to client
  • SOP- Updating/Creating
  • Providing Trainings to New Hire Colleagues and make them aware about the tools
  • Team Handling.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

BT GLOBAL SERVICES PVT. LTD.

Associate-CDSS Operations

Job overview

  • Responsible for the Service Requests (SR) for British Telecom Clients (European Market)
  • Handling installation of multi-protocol label switching for the UK region and track the status via calls or emails with clients
  • Continuously take the follows up with the LOBs on weekly call that the installation is going in right direction or not
  • Create and provide the final reports to the clients.
  • Reduced operational costs through thorough analysis of expenses and identification of cost-saving opportunities.
  • Ensured optimal resource allocation, managing budgets, staffing levels, and equipment availability for maximum operational effectiveness.
  • Evaluated current industry trends to identify potential opportunities for growth and innovation within the organization.
  • Collaborated with cross-functional teams for the successful implementation of organizational initiatives.
  • Increased team productivity, providing regular training sessions and performance evaluations.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

CLAIRVOLEX PVT. LTD.

Process Associate (Proofreader)

Job overview

  • Proofread the patents and verify that the patent is file exact with USPTO
  • Making the error reports
  • Docketing of the Patents
  • Provide the excellent service assistance to our prestigious Clients for their requests.
  • Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
  • Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
  • Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted colleagues in improving their writing skills through constructive feedback on their work.

Education

Sikkim Manipal University
Delhi

Master Of Business Administration from Financial Services Marketing Operations
11.2008 - 02.2011

Delhi University
School Of Open Learning

Bachelor Of Commerce
08.2005 - 11.2008

K.V Janakpuri
Delhi

XII
04.2004 - 07.2005

Skills

Operational Efficiency

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Personal Traits

  • Energetic, confident, and an ability to learn and absorb knowledge
  • Problem solving and improving own learning and performance

Technical Education

Successfully Completed 3 Year Advance Diploma Course of GNIIT from NIIT

Education Credentials

  • MBA (Marketing), Sikkim Manipal University, 2011
  • B.Com (P), Delhi University, 2008
  • Senior Secondary, CBSE, 2005
  • Higher Secondary, CBSE, 2003

Personal Information

  • Father's Name: Satender Kumar
  • Mother's Name: Manju
  • Date of Birth: 01/02/88
  • Marital Status: Married

Disclosures

The details provided in resume are original and completely updated. I have explained my objectives conspicuously.

Timeline

Assistant Manager (Defined Contributions)

WIPRO PVT LTD. (Formerly known as “Alight”)
08.2018 - Current

Sikkim Manipal University

Master Of Business Administration from Financial Services Marketing Operations
11.2008 - 02.2011

Delhi University

Bachelor Of Commerce
08.2005 - 11.2008

K.V Janakpuri

XII
04.2004 - 07.2005

Associate-CDSS Operations

BT GLOBAL SERVICES PVT. LTD.

Process Associate (Proofreader)

CLAIRVOLEX PVT. LTD.

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