Hi, I’m
NITIN KUMAR
New Delhi
Summary
Preparing for a multifunctional role on management level and become the part of decision-making process in a global organization.
Overview
7
years of professional experience
1
years of post-secondary education
1
Language
Work History
WIPRO PVT LTD. (Formerly known as “Alight”)
Assistant Manager (Defined Contributions)
08.2018 - Current
Job overview
- Working on 401k withdrawals, Payrolls, Edits & 415 Verification
- Working on participants’ Inquiries and resolve them on time as requested
- Fetching data from the Mainframe through ATE or SQL and providing to client
- SOP- Updating/Creating
- Providing Trainings to New Hire Colleagues and make them aware about the tools
- Team Handling.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Identified and communicated customer needs to supply chain capacity and quality teams.
BT GLOBAL SERVICES PVT. LTD.
Associate-CDSS Operations
Job overview
- Responsible for the Service Requests (SR) for British Telecom Clients (European Market)
- Handling installation of multi-protocol label switching for the UK region and track the status via calls or emails with clients
- Continuously take the follows up with the LOBs on weekly call that the installation is going in right direction or not
- Create and provide the final reports to the clients.
- Reduced operational costs through thorough analysis of expenses and identification of cost-saving opportunities.
- Ensured optimal resource allocation, managing budgets, staffing levels, and equipment availability for maximum operational effectiveness.
- Evaluated current industry trends to identify potential opportunities for growth and innovation within the organization.
- Collaborated with cross-functional teams for the successful implementation of organizational initiatives.
- Increased team productivity, providing regular training sessions and performance evaluations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
CLAIRVOLEX PVT. LTD.
Process Associate (Proofreader)
Job overview
- Proofread the patents and verify that the patent is file exact with USPTO
- Making the error reports
- Docketing of the Patents
- Provide the excellent service assistance to our prestigious Clients for their requests.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Exhibited flexibility in adapting to changing priorities or demands from internal stakeholders.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted colleagues in improving their writing skills through constructive feedback on their work.
Education
Sikkim Manipal UniversityDelhi
Master Of Business Administration from Financial Services Marketing Operations
11.2008 - 02.2011
Delhi UniversitySchool Of Open Learning
Bachelor Of Commerce
08.2005 - 11.2008
K.V JanakpuriDelhi
XII
04.2004 - 07.2005
Skills
Operational Efficiency
Business Process Mapping
Scheduling Management
Operations Management
Continuous Improvement
Deadline Management
Team Support
Customer Service
Interpersonal and written communication
Standard Operating Procedures
Personal Traits
- Energetic, confident, and an ability to learn and absorb knowledge
- Problem solving and improving own learning and performance
Technical Education
Successfully Completed 3 Year Advance Diploma Course of GNIIT from NIIT
Education Credentials
- MBA (Marketing), Sikkim Manipal University, 2011
- B.Com (P), Delhi University, 2008
- Senior Secondary, CBSE, 2005
- Higher Secondary, CBSE, 2003
Personal Information
- Father's Name: Satender Kumar
- Mother's Name: Manju
- Date of Birth: 01/02/88
- Marital Status: Married
Disclosures
The details provided in resume are original and completely updated. I have explained my objectives conspicuously.
Timeline
Assistant Manager (Defined Contributions)
WIPRO PVT LTD. (Formerly known as “Alight”)
08.2018 - Current
Sikkim Manipal University
Master Of Business Administration from Financial Services Marketing Operations
11.2008 - 02.2011
Delhi University
Bachelor Of Commerce
08.2005 - 11.2008
K.V Janakpuri
XII
04.2004 - 07.2005
Associate-CDSS Operations
BT GLOBAL SERVICES PVT. LTD.
Process Associate (Proofreader)
CLAIRVOLEX PVT. LTD.