Kuldeep Yadav
Najafgarh
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
12
12
years of professional experience
Work History
Senior Manager (Driver Operations)
Blu-Smart Mobility
09.2019 - Current
- Driver onboarding operations, including sourcing, screening, training, and documentation
- Coordination of duty rosters, leaves, and communication of company policies to drivers
- Oversight of driver quality, addressing complaints, and managing weekly payouts and incentives
- Preparation of performance reports and ensuring smooth operations at Hubs.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
LSR
Xchange Leasing India Pvt. Ltd.
07.2018 - 08.2019
- Handling customer queries and increasing bookings and deliveries
- Management of Lease Agreements, Annual Maintenance Contracts, and issue of coupons for drivers
- Coordinating with internal and external teams, sending MIS reports, and ensuring office discipline.
- Picked up additional tasks to aid team success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Admin Executive/Consultant
Uber Cabs India Pvt. Ltd.
01.2016 - 06.2018
- Team management, updating SOPs, and creating monthly reports
- Imparting training, setting quality parameters, and monitoring Admin complaints
- Coordination with department heads, data validation, and handling Admin-related issues.
- Reviewed information, created models, and contributed to decision-making process by forecasting trends.
- Negotiated with suppliers to secure advantageous terms, leading to improved quality of office supplies and services.
- Streamlined invoice processing, implementing automated system that reduced payment delays and improved vendor relations.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Assistant Branch Head
Mannapuram Finance Ltd.
07.2013 - 12.2015
- Gold appraisal, loan process execution, and marketing activities
- Cash management, training new joinings, and system work related to the Gold loan process
- Recovery of interest, decreasing NPA, and preparing MIS reports.
Education
B.Tech - Electronics & Communication
Maharishi Dayanand University
01.2012
H.S.C -
Nav Uday Convent School
01.2007
S.S.C -
Nav Uday Convent School
01.2005
Skills
- Operations Management
- General Administration
- Facility Management
- Inter-Departmental Coordination
- Staff Management
- Stock Management
- Reports & Documentation
- Vendor Management
- Team Coordination
- Event Management
- MS Office (Excel, PowerPoint, and Word)
- Systems and Automation Applications
- Project Management
- Microsoft Excel
- Data analytics
- Operations planning
- Cross-functional team coordination
- Documentation and reporting
- Market analysis
- Resource allocation
- Cross-functional team leadership
Personal Information
Date of birth: 12/10/89
Languages Known: English, Hindi
Address: D 93, Prem Nagar, Najafgarh, Delhi, Pin: 110043
Timeline
Senior Manager (Driver Operations)
Blu-Smart Mobility
09.2019 - Current
LSR
Xchange Leasing India Pvt. Ltd.
07.2018 - 08.2019
Business Admin Executive/Consultant
Uber Cabs India Pvt. Ltd.
01.2016 - 06.2018
Assistant Branch Head
Mannapuram Finance Ltd.
07.2013 - 12.2015
H.S.C -
Nav Uday Convent School
S.S.C -
Nav Uday Convent School
B.Tech - Electronics & Communication
Maharishi Dayanand University
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