NITIN KUMAR
NEW DELHI
Summary
A retail store manager's job description includes overseeing daily store operations, managing staff through hiring, training, and supervision, and driving sales performance to meet financial goals. Key responsibilities also involve maintaining inventory, ensuring high customer satisfaction by handling complaints, managing budgets, and ensuring compliance with company policies and safety regulations.
Overview
14
14
years of professional experience
Work History
New Me
02.2025 - Current
- Manager KRA
- REPORT: Reverting / Acknowledging the Emails Big bills to be updated in WhatsApp big billers group Maintain reports (inward / outward / global count /exchange/defect) in Excel/WBC/Damages- Maintained in an excels Update-Everyday bills, Petty cash, Cash & card, Stock update, competitors data, Los, Elite Customer details, Individual Performance, Category Performance, multi cat Single cat, KPIs, category Kpis, Day close - Pos Day close / edc settlement / cash tally, posting sales & FA sales data in whatsapp group
- CUSTOMER SERVICE STANDARD: Customer service provided as per 4 touch points Focus on trial room conversion - Reasons for LOS to be tracked Right Contact Details to be taken from Customers- Encourage Google Review
- Store up keep: Daily posting VM pics of the store in store group before 11.30am, Trail Room, Facade opening & Closing Stock room to be arranged & well-maintained everyday Upkeep as per VM standards & Guidlinesinward & Outward to be done i n a organised way as per the Procedure Grooming- Team Pictures in the Managers group.
Van Heusen Aditya Birla
Gurgaon
07.2020 - 02.2025
- Requirement and hiring of staff.
- Develop a motivated, committed and high Performing store team.
- Encourage and promote all opportunities to drive sales, leading by example.
- Be familiar with local competition and respond accordingly in order to create competitive advantage.
- Line manage the store team using effective performance coaching to achieve results.
- Enhance sales through analysis
- F trends such as footfall, conversion.
- Monitor achievement
- F sales targets and take corrective measure where required.
- Manage stock loss through reduction
- F soiled and damaged.
- Build a connection with the customers and understand their needs.
- Improve profitability of the store through prevention
- F malicious losses.
- Analyse, monitor, detect and investigate malicious discrepancies found in the cash, inventory, and financial transactions, exchanges, and reconciliation processes in the store.
- Raise awareness of potential risks and investigating areas
- F theft & fraud with stores Identify and develop vendor base for cost benefit.
Assistant Manager
ZARA
Noida
06.2014 - 06.2020
- Analysing commercial reports and functioning according to the same.
- Looking after the Visual Merchandise and coordinating it with the sale reports.
- Training and creating growth opportunities for staff.
- Making rosters and planning week-offs.
- Following SOPs and maintaining SOPs registers.
- Controlling stock level in the stock room as well as on shop floor.
- Receiving and Ordering Stock.
- Ensuring the Standards of the Organization are being met and coming up with new Ideas that can make both Customer’s and Staff’s life easier.
Retail Sales Associate
Addidas
NEW DELHI C P
04.2012 - 06.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales reports.
- Maintained visual merchandising standards to highlight promotional displays and drive sales.
- Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
Education
MBA - Marketing
Kanpur University
01-2018
Commerce
Sikkim University
01-2012
Higher Secondary - undefined
NIOS School
01-2008
High School - undefined
CBSE School
01-2006
Skills
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- MS Word, Excel, PPT
- Internet Mailing
Interests
Dancing & Cricket
Languages
English
Hindi
Punjabi
Timeline
New Me
02.2025 - Current
Van Heusen Aditya Birla
07.2020 - 02.2025
Assistant Manager
ZARA
06.2014 - 06.2020
Retail Sales Associate
Addidas
04.2012 - 06.2014
Commerce
Sikkim University
Higher Secondary - undefined
NIOS School
High School - undefined
CBSE School
MBA - Marketing
Kanpur University
Declaration
I hereby declare that all the information above is true to best of my knowledge
Personal Profile
- Father Name: Heman Kumar
- Date of Birth: 1991-08-27
- Gender: Male
- Marital Status: Married
- Nationality: Indian