Nitin Kunwar
Senior Technical Analyst AxiomSL - Fintech @Nasdaq
Mumbai
Summary
Experienced technical analyst with expertise in regulatory solutions, cloud technologies, and IT service management. Proficient in Oracle SQL, Linux environments, and troubleshooting complex technical issues. Skilled in utilizing CRM and ticketing tools such as Salesforce and JIRA for seamless client support and project execution. Recognized for exceptional communication and problem-solving abilities, consistently meeting service level agreements (SLAs) and ensuring high client satisfaction. Seeking to apply my skills and knowledge in a dynamic organization that prioritizes innovative solutions. Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Sr. Technical Analyst Support Regulatory Solutions
Nasdaq
10.2022 - Current
- Demonstrated proficiency in handling Products such as Axiom Controller View (CV9, CV10), providing comprehensive support across front, middle, and back-office activities
- Analyze CV, tomcat, server, and client logs in order to debug errors related to application
- Utilized Salesforce and JIRA tools proficiently to manage clients’ cases/tickets, ensuring timely resolution and effective communication
- Proficient in creating and modifying data sources, data models, portfolios, and aggregations to align with evolving requirements
- Skilled in debugging and resolving customer issues, including database creation, basic scripting, and writing SQL statements, with a strong understanding of Oracle SQL
- Extensive experience in Agile development methodologies, utilizing JIRA tool for user story creation/tracking and maintenance
- Effective utilization of internal tools such as Slack, Teams, Confluence, and Box for communication, research, and collaboration with colleagues
- Provided assistance to Customer Success Managers (CSMs) and customer team members during troubleshooting calls, addressing platform and ticket-related queries via Slack or Zoom calls
- Proficient in Salesforce CRM tool, analyzing cases, and delivering prompt responses and resolutions to customers
- Proficient in reproducing suspected bugs, documenting detailed issue scenarios, and providing comprehensive information to development teams for permanent solutions
- Demonstrated adherence to Service Level Agreements (SLAs) and escalation processes, ensuring timely resolution delivery to clients
- Assisted Tier 1 technical support personnel with problem resolution and information queries, contributing to the maintenance of a comprehensive knowledge base
- Experienced in application and server monitoring, along with proficiency in ticketing tools, adhering to support processes such as SOP, Handover Takeover, and SLA compliance
- Document Knowledge Base articles for solution related to new issues.
IT Analyst
TATA CONSULTANCY SERVICES
02.2017 - 10.2022
- Responsible for supporting all GE Power catalog applications in projects.
- Achieved a 100% compliance rate for all INC tickets within their SLA, with zero customer complaints.
- Proficient in Problem, Change, and Incident management, specifically with Service Now issues.
- Strong understanding of business logic, capable of working both as part of a team and independently.
- Experienced in preparing SOPs, debugging Oracle SQL-related issues, and executing basic Linux commands.
- Familiar with SOAP web service (SAOP UI tool) for monitoring service functionality.
- Able to work in 24*7 environments, conducting root cause analyses and ensuring action plans.
- Skilled in managing escalated technical situations and developing action plans.
- Demonstrates good communication skills, commitment to work, business etiquette, flexibility, and a highly positive attitude.
- Worked in both production support and QA environments, handling project work orders, maintenance requests, and bug fixes with detailed root cause analysis.
- Collaborate with development and operations teams to identify root causes of incidents and implement permanent fixes.
- Monitor system performance, analyze logs, and proactively address potential issues to prevent downtime.
- Conduct regular system health checks and implement optimization strategies to improve overall performance.
- Document support processes, troubleshooting steps, and incident resolutions for knowledge sharing within the team.
Education
Bachelor Of Computer Science -
Mumbai Institute
Master of Computer Science - undefined
Mumbai Institute
Skills
Core Java
Oracle/ PLSQL
Monitoring Tools: New Relic, AppDynamics, SOAP UI
Linux
Self-Explanatory Skill: Amazon EC2 – Basics, Amazon EC2 – Associate, Amazon EC2 – Instance Storage, High Availability & Scalability, Amazon EC2 – Instance Storage, AWS Route 53, AWS Load Balancer, Auto Scaling
Operating Systems: Linux/UNIX (RHEL, CentOS, Ubuntu), Windows Server 2008/2010
Other Tools: Confluence, Slack, MS Office, WinSCP
Problem-Solving
Analytical Skills
Code Debugging
Technical Analysi
CRM & Ticketing Tools: JIRA, Salesforce, Service Now, Mailing Tools: Outlook 2013/2016
Awards
- Service & Commitment Award - Tata Consultancy Services
- On the Spot (Team) Award - Tata Consultancy Services
- Fresco Play Miles Award - Tata Consultancy Services
- Star Team Award - Tata Consultancy Services
- Certificate Of Appreciation - Tata Consultancy Services
- Kudo - Logging most of the KB article.
- High Five Award for being a valuable team player and for enhancing services.
Certification
AxiomSL ControllerView 10 Functional Certification
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Interests
Listening Music
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPersonal development programsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Technical Analyst Support Regulatory Solutions
Nasdaq
10.2022 - Current
IT Analyst
TATA CONSULTANCY SERVICES
02.2017 - 10.2022
Bachelor Of Computer Science -
Mumbai Institute
Master of Computer Science - undefined
Mumbai Institute