Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nitin Lohra

New Delhi

Summary

Results-driven NetApp hardware L1 engineer with 3.4 years of experience in administering and supporting ONTAP (FAS/AFF/ASA), and E-Series environments.

Proficient in the end-to-end management of storage systems, including installation, configuration, monitoring, and troubleshooting across enterprise infrastructure.

Demonstrated expertise in aggregate management and controller operations such as takeover, giveback, and Non-Disruptive Upgrades (NDU). Adept at identifying and resolving complex hardware issue, including system Panic events, using diagnostic tools like the PCI NMI utility.

Well-versed in technical support workflows—creating and managing support cases, conducting interactive break/fix (IB) calls, and engaging with clients and vendors via email and Zoom. Recognized for providing clear, actionable troubleshooting plans, and ensuring SLA adherence for high-priority incidents.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Assoc-Infrastructure

Sutherland global services
Bangalore
04.2022 - Current
  • Storage engineer with over 3.2 years of experience as a NetApp Storage Administrator: Proficient in managing NetApp storage systems, including installation, configuration, and troubleshooting.
  • Configured and managed NetApp aggregates using ONTAP CLI and System Manager: created, modified, and deleted aggregates across different RAID groups, with experience in ADP (Advanced Drive Partitioning)
  • Performed NetApp system upgrades, including ONTAP, SP/BMC, BIOS, disk, shelf, and DQP firmware updates, to ensure optimal performance, security, and hardware compatibility.
  • Performed NetApp controller operations using ONTAP CLI and System Manager: executed reboot, takeover/giveback, BMC power cycle, and boot menu procedures for maintenance, NDU (Non-Disruptive Upgrade), and high availability/failover testing.
  • Experience in log analysis and troubleshooting hardware failures, including disks, shelves, motherboards, data ports, and cluster ports.
  • Monitored NetApp storage alerts and assisted in resolving hardware and software issues, including Panic events; utilised PCI NMI Tool to identify and troubleshoot system issues for proactive system health management.
  • Managed first-touch incident resolution for NetApp environments, ensuring timely escalation within SLA for complex issues, with expertise in handling Priority 1 (P1) and business-critical cases to minimise downtime and impact.
  • Reviewed Cisco Nexus switch logs to troubleshoot hardware issues, including fan and PSU failures, and performed port additions and configurations to ensure optimal connectivity and performance in a NetApp storage environment.

Technical Support Engineer

Teleperformance
Delhi
09.2021 - 02.2022
  • Technical Support Specialist with 6 months' experience in Adobe applications. Adept at diagnosing and resolving complex technical issues related to Adobe software. Proven track record of providing excellent customer service, and effective problem-solving.
  • Adobe Creative Cloud Suite: Photoshop, Illustrator, InDesign, Premiere Pro, and After Effects.
  • Troubleshooting: Identifying and resolving software-related issues, ensuring a smooth user experience.
  • Customer Communication: Communicating technical information clearly to non-technical users.
  • Remote Support: Utilising remote assistance tools to diagnose and troubleshoot problems.
  • Ticketing Systems: Managing and resolving support requests through platforms like Zendesk and Freshdesk.

Education

Bachelor of Science: B-Tech - Electrical And Electronics Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya
Jabalpur

Skills

NetApp

  • NetApp FAS/AFF Series
  • E-Series hardware
  • Active IQ
  • System Manager
  • AutoSupport
  • RAID Configurations
  • ADP
  • Troubleshooting
  • SAP ticketing tool
  • NetApp GUI
  • Command-line interface (CLI)
  • PuTTY
  • Networking

Certification

  • Netapp Hardware Troubleshooting
  • Netapp fundamental

Timeline

Sr. Assoc-Infrastructure

Sutherland global services
04.2022 - Current

Technical Support Engineer

Teleperformance
09.2021 - 02.2022

Bachelor of Science: B-Tech - Electrical And Electronics Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya

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Nitin Lohra