NITIN MANHAS
Gurgaon
Summary
Seeking an opportunity for professional challenge and growth to support and enhance co-operative objectives of the company.
Proficient in developing & streamlining systems with proven capability in enhancing operational effectiveness and meeting operational goals within cost, time & quality parameters. Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Capabilities in developing and implementing critical to quality service Standards/ KPI for attrition control and performance excellence. Possess in-depth understanding of business; reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in-line with the overall business goal and objectives. An effective leader with distinguished capabilities in recruiting, leading, training large cross-functional and multi-cultural teams for running successful process operations across the units.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Entrepreneur
Makeover By Nazia (Unisex Salon)
2022.07 - Current
- Responsible for daily operations of establishment
- This includes profits, marketing, staff, retail management etc.
Cabin Supervisor
Jet Airways India Ltd
4 2005 - 5 2019
- Worked as a Cabin Supervisor and Check Crew at Cabin Crew Department for 14 years
- Key Roles Include Auditing, Crew Performance Appraisal, Crew Management In flight, Follow up of Company Laid down Procedures for safety and Service, Report Writing, Situation Handling etc.
Senior Sales Manager
T and T Realty Services Pvt Ltd
2022.10 - 2024.04
- As a sales manager responsible for hiring and identifying where training is needed and providing it
- Mentoring sales representative and assigning sales target and territories
- Oversea commercial and residential property operations and achieving sales target
- Also includes creating sales plans and analyzing data in order to make informed decisions.
Education
Hotel Management -
Dr Ambedkar Institute of Hotel Management, Catering & Nutrition
Chandigarh, Punjab 2002.08 - 2005.05
Post Graduation Diploma in Human Resource Management - undefined
Symbiosis Center for Distance Learning
Pune, Maharashtra 2007.07 - 2010.05
Skills
Public Relations
Team Building
Customer Service
Inventory Management
Grievance Handling
Operations Management
Business Development
Training & Development
Client Satisfaction
People Management
General Administration
Certification
DGCA approved SEP for Aircraft B737, A330 and B777
Personal Information
Date of Birth: 10/19/1984
Languages
English
Hindi
Timeline
Senior Sales Manager
T and T Realty Services Pvt Ltd
2022.10 - 2024.04
Entrepreneur
Makeover By Nazia (Unisex Salon)
2022.07 - Current
Post Graduation Diploma in Human Resource Management - undefined
Symbiosis Center for Distance Learning
2007.07 - 2010.05
Hotel Management -
Dr Ambedkar Institute of Hotel Management, Catering & Nutrition
2002.08 - 2005.05
Cabin Supervisor
Jet Airways India Ltd
4 2005 - 5 2019
DGCA approved SEP for Aircraft B737, A330 and B777
Aviation Security Training
Dangers good handling training for crew
CRM Training
Premier Enhance Training from Jet Airways (Business class service)
First Class Training from Jet Airways (Premier Class service)
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