Nitin Marathe
Pune
Summary
Certified Salesforce Developer with over 3.6 years of experience in designing, developing, and deploying scalable Salesforce solutions. Proficient in configuration, module enhancements, and aligning solutions with business goals. Experienced in client interactions, project coordination, and technical leadership. Skilled in leveraging Salesforce tools to optimize processes, enhance user experience, and drive success in multicultural, collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Accenture
Pune
09.2021 - Current
- Designed and implemented customized Salesforce CRM solutions using Objects & Relationships, Flows, Validation Rules, Apex Classes, SOQL/SOSL, Triggers, Asynchronous Apex, Lightning Web Components(LWC) to streamline case management in a Service Cloud project, resulting in reduced resolution times and improved first-contact resolution rates.
- Configured and implemented Email-to-Case to automate case creation from customer emails, enhancing case management efficiency and streamlining support workflows.
- Configured Omni-Channel and queue-based routing in Salesforce Service Cloud to optimize workload distribution, enhance agent utilization, and improve case management efficiency based on real-time agent availability.
- Configured Quick Text and Macros, and implemented Lightning Flows to enhance case management, automate responses, and improve agent-to-customer communication.
- Designed and developed Apex classes with robust exception handling and test classes, ensuring high code quality, coverage, and adherence to Salesforce best practices.
- Implemented scalable process automation using Apex Triggers and Asynchronous Apex to enhance case escalation workflows and customer communication in Salesforce Service Cloud.
- Designed and developed Lightning Web Components to improve agent efficiency and customer self-service by enabling case updates, knowledge articles recommendations, and case management through a self-service portal.
- Implemented Apex REST callouts and used Postman for API testing to integrate Salesforce with external systems for real-time retrieval of product warranty and registration information.
- Good understanding of Sales Cloud lifecycle, including lead management, opportunity stages, and sales process automation. Familiar with Sales Cloud data flow, standard objects, and reporting for end-to-end sales tracking.
- Experienced in Agile/Scrum environments using Azure Boards for sprint planning and performed deployments via VS Code, Git, and CI/CD pipelines for efficient release management.
- Collaborated with cross-functional teams for development, testing, and deployment while managing stakeholder communications; a proactive self-learner with strong teamwork and interpersonal skills.
Education
Bachelor of Engineering - Savitribai Phule Pune University
Sinhgad Institute of Technology And Science, Narhe
Pune06-2021
Higher Secondary Certificate -
J.G. Natawadkar Junior College
Nandurbar05-2017
Skills
- Salesforce Admin
- Data Loader
- Flows
- App Builder
- APEX Programming
- Triggers
- SOQL/SOSL
- Asynchronous Apex
- Lightning Web Components
- Integration
- REST API
- POSTMAN
- CSS
- HTML5
- SQL
- JavaScript
- Service Cloud
- Sales Cloud
- Omni-Channel
- GIT
- VS Code
- Agile/Scrum - Azure Board
Certification
- Salesforce Certified Administrator (Credential ID: 4075889)
- Salesforce Certified Platform Developer I (Credential ID: 3728924)
- Salesforce Certified AI Associate (Credential ID: 4978578)
LANGUAGES
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Accomplishments
- Accenture Extra Mile award (07/2024 - 09/2024)
Timeline
Salesforce Developer
Accenture
09.2021 - Current
Bachelor of Engineering - Savitribai Phule Pune University
Sinhgad Institute of Technology And Science, Narhe
Higher Secondary Certificate -
J.G. Natawadkar Junior College
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