Cricket
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 15 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
1. M365 Admin.
2. Managing a Hybrid Domain Environment.
3. Active Directory, DCHP, DNS, DLP, Antivirus, MDM, UEM etc.
4. Attending escalated and Partner calls.
5. Setting up Microsoft Teams, Zoom and Webex calls on VC devices (Cisco and Poly)
6. Leading IT Team for 3 locations with 4 Engineers.
7. Managing internal and external communications (including access to email systems) of all partners of the Firm.
8. Asset Inventory records laptop, mobile, CCTV, Server, Printers, and Firewall.
9. License renewal: M365, Netcore ECM, DMS, and Signature license.
10. Identify areas for process improvements.
11. Managing Firewall for Web Filtering, website Block/Release and OS updates.
12. Company’s network and network related issues.
13. Managing payments of vendors for IT materials and services.
1. Creation & Modification of User id’s on Active Directory
2. Managing Outlook Webmail Access and ActiveSync of Email Accounts
3. Managing Microsoft RD Web
4. Managing Citrix Server & Clients
5. Managing Blackberry Cloud MDM Solution
6. Managing Exchange 2010 Server
a. Creation of Database
b. Creation of Database copy
c. Creating & Modification of Email id and Distribution Groups
d. User Migration to Office 365
7. Basic Networking, peer to peer, Map drive, Data sharing
8. Prepares and delivers system performance statistics and reports weekly (disk usage, forefront reports)
9. Symantec Backup for Daily, Weekly & Monthly Backup of Exchange & Domain Servers.
10. Managing & Monitoring Mcafee EPO Server for AV Updates, DLP Policy, Updating Client machines & Blocking USB
11. Fully proficient at LAN, WAN and wireless buildings, cable installation and testing
12. Setting up of conference facilities (video and tele-conference) and providing technical support
13. Managing Firewall for Web Filtering, website Block/Release
1. Prioritizing service tickets and providing support services to clients.
2. Analyzed, configured, and installed desktops for clients.
3. Disk Management, partitions
4. Hardware Maintenance & Trouble Shooting
5. MS Outlook configuration, Outlook backup & restore and troubleshooting.
6. Configuration of Blackberry Handsets and backup.
7. Testing workstations for smooth connectivity and ensuring proper functioning.
8. Resolving daily technical issues and providing desktop support
9. Monitored and ensured software applications meet standard security guidelines.
10. Basic Networking, Map drive, Data Sharing
Problem Solving Ability: Strong analytical skills to diagnose issues, identify root causes, and implement effective solutions
undefined1. Diploma in Office Assistant.
2. Diploma in Computer Hardware and Networking.
Microsoft Azure Fundamentals
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Microsoft Azure Fundamentals