Reading books
Nitin Menon
Team Lead
Mumbai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Team Lead
People Interactive Pvt.ltd
Mumbai
07.2018 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Executive
People Interactive Pvt.ltd
Mumbai
07.2018 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- I was also responsible for handling social media escalations of Shaadi.com, sangam.com.
Education
Bachelor Of Management Studies - Marketing
Model College
Dombivali 05.2015 - 05.2018
Skills
Performance improvements
Team Bonding
Strategic planning
Responsible and reliable
Sales background
Employee relations and conflict resolution
Business planning
Interests
Playing cricket
Timeline
Team Lead
People Interactive Pvt.ltd
07.2018 - Current
Customer Service Executive
People Interactive Pvt.ltd
07.2018 - Current
Bachelor Of Management Studies - Marketing
Model College
05.2015 - 05.2018