Nitin Mishra
Zirakpur
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager
Intense Technologies Limited
09.2016 - Current
- Excel at delivery of large programs and business process transformation that enable the company to achieve innovation
- Skilled at leading teams of Agile and Scrum to streamline project functions and end-to-end product development lifecycle
- Accomplished in managing all phases of application-lifecycle, and data source integration with stakeholders (technology and business) for program success
- Proficient in maintaining database (Process and Oracle) for all the automation related KPI’s (key performance indicators)
- Delivers ad-hoc support to internal business team and new data source integration
- Collaboration skills in working with third party vendors, testing teams and product managers
- Clients Dealt with: BSNL | SBI Card | Canara HSBC Life Insurance | SCP | IndusInd bank
- Effectively provide direction program governance while dealing with multiple clients, vendors, stakeholders and integration partners
- Perform business analysis and disaster recovery planning in various projects while assessing gaps, areas of problems and risks
- Analyze customer needs, develop delivery priorities and make project schedule adjustments to meet timely project goals
- Interface between the project team and stakeholders to undertake estimated cost, resource planning, and technology deployment
- Incorporate agile capabilities while leading Development, Testing, Maintenance, Re-engineering and Migration teams
- Ensure the delivery of new products as per program scope, goals & budgets
Senior Project Engineer- Telecom Kenan Billing and EBPP Deployment
Wipro Limited
08.2010 - 09.2016
- Accurate and timely production Billing for Pan-India subscribers using postpaid
- Deliver Carrier Financial data on completion of billing cycle - to Revenue Assurance Department, Business Controlling Department, Marketing or any other parties requesting
- Ensure have a detailed understanding of major carriers and their contract requirements in order to provide necessary support to customer services and sales
- Provide specialist response regarding queries raised with Local Billing support team
- Troubleshooting and eliminating post-billing errors occurred at the database level
- Preparing and managing a checklist of the CDR files through the reconciliation process, for the proper verification CDR flow between mediation and billing servers
- Generating various kinds of reports for circle end-users using SQL scripts
- Identify root causes for technical problems and suggest enhancements for the responsible team
- Developed project road maps for proper implementation of right processes, tools, technology, KPIs by Project Managers
Senior Project Executive
Intense Technologies Limited
05.2005 - 08.2010
- Design and Develop SRS against BRS Points
- Work on Delivery of Application against the Business requirement
- Work with the Software Developers and support personnel, to ensure efficient implementation of the software in the test & prod environment
- Work on Requirement Discussion with Other Teams
- Worked on first and second-level support issues of the software
- Understanding the technology solution from an end-user perspective and suggesting improvements to the solution based on an understanding of end-user requirements
- Update the New Build in Test & Production and perform functionality Testing
- Supporting User Acceptance Test (UAT), Sanity Tests, Integration Test
- Managing Onsite Client activities and team
- Coordinating the actions of the different specialists participating in the project
- Assuring that the product/system functions are delivered as per the requirement
Education
ITIL V3 Foundation Certified -
New Delhi
New Delhi01.2012
MCA -
Sikkim Manipal University
01.2006
DNIIT -
NIIT
New Delhi01.2006
B.Com - Account Honor’s
B.R. Ambedkar University
Muzaffarpur01.2004
Certified course in Oracle -
Advance Institute of Technology
VaranasiSkills
- PSM1 Certified
- Agile Methodology
- Oracle
- MySQL
- IBM-Db2
- MYSQL
- Linux/Unix
- MS-Office Suite (Word, Excel & PowerPoint)
- IT Project Planning & Execution
- Global Project Delivery
- Software Deployment
- Transition Project Leadership
- Cross Selling Upselling
- Business Analysis
- Change Management Process Migration
- Risk Mitigation Planning
- 3rd Party Vendor & Stakeholder Liaison
- P&L Ownership
- Project Financials
- Resource Planning & KPI Analysis
- Escalation Resolution
- Product Development & Testing
- Stakeholder & Client Management
Certification
- PSM1 Certified
- Agile Methodology
- Oracle
- MySQL
- IBM-Db2
- MYSQL
- Linux/Unix
- MS-Office Suite (Word, Excel & PowerPoint)
- ITIL V3 Foundation Certified
Career Review
- Program Manager, Intense Technologies Limited, 09/01/16, Present
- Senior Project Engineer- Telecom Kenan Billing and EBPP Deployment, Wipro Limited, 08/01/10, 09/01/16
- Senior Project Executive, Intense Technologies Limited, 05/01/05, 08/01/10
Clients Dealt With
- BSNL
- SBI Card
- Canara HSBC Life Insurance
- SCP
- IndusInd bank
Languages
- English
- Hindi
Noteworthy Highlights
- Successfully managed projects from scratch namely, Customer Communication Management.
- Ensured successful implementation of SCP’s (Supreme Court of Philippines) Lawyer Information System.
- Earned Best Annual Performance rating for Assessment Year: 2020-21, 2014-15, 2012-13, 2010-11, 2008.
- Contributed towards efficient system integration and deployment of Aircel EBPP with Kenan billing system.
- Drove efforts for process optimization; Result: 20% less expense on manpower.
- Maintain detailed and accurate project logs and complete all necessary documentation.
- Managed offshore development teams. Mentored and coached internal and client teams to achieve project targets.
- Accountable for all aspects of project budget.
Personal Information
- Passport Number: P4575420
- Date of Birth: 09/06/78
- Nationality: Indian
- Marital Status: Married
Timeline
Program Manager
Intense Technologies Limited
09.2016 - Current
Senior Project Engineer- Telecom Kenan Billing and EBPP Deployment
Wipro Limited
08.2010 - 09.2016
Senior Project Executive
Intense Technologies Limited
05.2005 - 08.2010
- PSM1 Certified
- Agile Methodology
- Oracle
- MySQL
- IBM-Db2
- MYSQL
- Linux/Unix
- MS-Office Suite (Word, Excel & PowerPoint)
- ITIL V3 Foundation Certified
ITIL V3 Foundation Certified -
New Delhi
MCA -
Sikkim Manipal University
DNIIT -
NIIT
B.Com - Account Honor’s
B.R. Ambedkar University
Certified course in Oracle -
Advance Institute of Technology
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