Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Nitin Mudras

Thane West

Summary

Dynamic Project Delivery Lead at Eaton with a proven track record in optimizing processes and enhancing client satisfaction. Skilled in project management and effective communication, I drive operational excellence and foster team collaboration, achieving significant improvements in service delivery and budget management. Committed to delivering innovative solutions that meet client needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Delivery Lead

Eaton
02.2024 - Current
  • Company Overview: Eaton is a global power management company focused on delivering reliable, efficient, safe, and sustainable power solutions.
  • As a Delivery Manager, I play a pivotal role in ensuring the efficient delivery of IT services to clients and internal teams, adhering to budget constraints and agreed service levels.
  • Team Management: Act as the direct manager for the content publication team.
  • Stakeholder Collaboration: Participate in initial conception stages to meet customer needs and translate expectations to employees.
  • Problem Solving: Implement testing processes and work with technical staff to address web project issues.
  • Training and Quality Control: Develop effective training procedures, task assignments, and quality control processes.
  • Reporting: Generate periodic project status reports detailing data, tasks, and processes.
  • OPEX Responsibilities: Identify opportunities for Kaizen, continuous improvement, process automation, and implementation.
  • Performance Evaluation: Conduct yearly performance evaluations and set yearly goals for team members.
  • Financial Management: Develop and manage the budget for service delivery projects, ensuring cost-effective use of resources. Monitor financial performance, prepare financial reports, and implement cost-saving measures without compromising service quality.
  • Strong Leadership and Interpersonal Skills: Provide guidance and support to team members, fostering a collaborative and productive work environment.
  • Customer-Focused Approach: Ensure businesses meet client demands while maintaining efficient internal operations, driving customer satisfaction, improving operational efficiency, and enhancing service quality.
  • Monitor project progress against baselines, identifying variances and initiating corrective actions to avoid delays and penalties.
  • Submit monthly project reports to internal and external stakeholders, highlighting key metrics and financials.
  • Develop subcontracting strategies, negotiated contracts, and managed vendor performance and payments.
  • Mentor project teams, ensuring skill alignment with project goals and fostering a collaborative work environment.
  • Eaton is a global power management company focused on delivering reliable, efficient, safe, and sustainable power solutions.

Project Lead

Accenture Interactive Operations
03.2022 - 01.2024
  • Company Overview: Europe’s leading consumer electronics retailer and provider of related services.
  • Successful delivery of digital & CRM projects with primary focus on brand/project KPIs and maintain project management discipline.
  • Digital operations, account management and production team, establish goals.
  • Lead and mentor development of digital ideas and innovations.
  • Working with a team across multiple geographies, entities, cultures and time zones.
  • Solve the business problems in digital marketing (lead generation/sales/acquisition/branding, etc.) by collaborating with solution teams to build the final set of recommendations.
  • End to end project management throughout the project lifecycle – strategy, planning, kick-off, implementation and progress.
  • Demonstrate flexibility and agility to changing client needs.
  • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.
  • Accountable for results of work to both Accenture and client.
  • Can demonstrate flexibility and agility to changing client needs.
  • Leads and manages a team, typically delivering results through others.
  • Initiates and promotes continuous improvement programs across sphere of influence.
  • Provides and implements business-focused solutions within time/cost constraints.
  • Strong leadership skills.
  • Europe’s leading consumer electronics retailer and provider of related services.

Senior Digital Project Manager

Accenture Interactive Operations
08.2020 - 02.2022
  • Company Overview: American multinational manufacturer and marketer of prestige skincare, makeup, fragrance, and hair care products.
  • Primary facilitator in execution process, ensuring effective and diligent workflow.
  • Manage the day-to-day operational aspects of running a digital project from kick-off to launch, co-ordinating with internal departments and external agencies to ensure projects are launched on time, to budget and according to the agreed brief.
  • Work directly with vendor project managers to bridge the gap between teams.
  • Responsible for limited CMS work to support the creation and overall maintenance of sponsored content on site.
  • Identifies where altered requirements will involve extra time and/or resources and communicates implications to all stakeholders.
  • Create project schedule that all key stakeholders use as their guide throughout the program.
  • Coordinate and lead any necessary meetings and deliver thorough recaps after each regroup or call.
  • Responsible for reviewing and understanding business and creative goals of each project and should be able to speak to those as needed.
  • Effectively communicate project strategies, statuses, and key decisions within project teams, stakeholder committees, and larger organization including Senior Management.
  • Ensuring adequate QA is performed before requesting approval from the requestor.
  • Ensure all deadlines are met and deliverables are produced to provided specs.
  • Comfortable learning and using a variety of processes and technical tools to get things done.
  • Identifies risks and seeks partnership from internal teams to assist in prioritizing and resolving issues.
  • Ensure that company standards and industry best practices are always followed.
  • Contribute to the overall improvement of internal tools and processes.
  • Ability to act fast, decision-maker, result, and business oriented.
  • American multinational manufacturer and marketer of prestige skincare, makeup, fragrance, and hair care products.

Digital Project Manager

Accenture Interactive Operations
09.2014 - 07.2020
  • Company Overview: British-Dutch oil & gas company, one of the supermajors and number one global lubricant supplier.
  • Act as a product owner for overseeing AEM development activities to establish and manage a baseline of common understanding of processes, and general standards.
  • Managing and enhancing clients Corporate and other global websites for around 100+ countries and 11 different languages using Adobe Experience Manager.
  • Participate in new authoring initiatives and developing of new digital workflows to drive overall efficiencies and improve speed to market.
  • Managing and enhancing existing web services and solutions for Intranet using MS SharePoint.
  • Liaise with clients, vendors, stakeholders and business functions with implementation of digital marketing website campaigns, promotions and content integration in AEM.
  • Oversee web content publication across all digital projects and drive adoption of best practices on content management.
  • Manage and grow a team of AEM content developers that ships technical content for developer and IT audiences.
  • Lead and direct the design and production of visual for web communications.
  • Establish and implement design and format standards and processes to produce consistent and high-quality results.
  • Responsible for leading weekly client calls to review and detail the success of our client’s digital marketing web campaigns.
  • Facilitate Project Missions, Goals, Tasks and Resource requirements, Flag and manage risks proactively.
  • Manage and monitor service delivery against the agreed service level metrics.
  • Developing and implementing efficiency improvements to production processes.
  • Craft documentation around risk management focusing on Root cause analysis, Logs etc.
  • Ensure good team health and high morale by conducting timely one-on-ones, recognizing high performers via monthly RnR.
  • Leading and Delivering large scale complex projects at pace, influencing cross functional teams to support delivery at each stage.
  • Develop and maintain strong working relationships, with clients and stakeholders.
  • Partner with clients to deliver robust and user-friendly solutions.
  • Lead high level Process Automation, process improvement, proven implementation, benefits realization experience and Change management.
  • Coordinated User Acceptance Testing (UAT) and assisted in testing efforts.
  • British-Dutch oil & gas company, one of the supermajors and number one global lubricant supplier.

Project Co-Ordinator

Accenture Interactive Operations
05.2010 - 08.2014
  • Company Overview: A Dutch multinational consumer and healthcare giant with global presence.
  • Align End User Services with IT Service Management between Application and Infrastructure support for all business services.
  • Managing and maintaining client tools like Livecom, Siebel, Cognos and ensuring availability of the same as per the agreed SLAs.
  • Ensuring readiness of tools and applications for Client as per their requirements.
  • Reporting and Tracking application downtime on SharePoint tracker.
  • Creating project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions/issues.
  • Oversee creation of art, photo, video, and layout design.
  • Trained stakeholders on managing reports for Reviews and Ratings in Bazaar voice.
  • Identify the gaps in the current skills and ensuring skill enhancement trainings.
  • Creating Dashboards and managing workloads in the absence of Primary responsibility person.
  • Manage videos on social networking websites and Publish the product related videos online.
  • Create Process documents for Problem management, Change management, Release Management, Availability Management and Capacity Management.
  • Develop improvements and innovations to enhance performance of the team members.
  • Interact regularly with clients to determine their needs and to develop plans for improving delivery.
  • Hands on experience with platforms like BMC Remedy.
  • Drive site improvements to completion by coordinating with project managers, web developers, product managers, designers, vendors, and other merchandisers.
  • A Dutch multinational consumer and healthcare giant with global presence.

Claims Manager

Accenture services Pvt. Ltd.
11.2007 - 04.2010
  • Company Overview: A UK based multinational insurance company which provides insurance products and services in more than 140 countries through a network of local partners.
  • The Process was about the UK Based Insurance Company and the overall work was about notifying and servicing claims for active policies & complete task related to claims closure.
  • Ensure that claims are handled efficiently and that payment for valid claims is made to policyholders.
  • Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all chargeback expenses and provide report to all clients and management.
  • Forecast all staffing requirements and identify and resolve all issues effectively and schedule all employee attendance.
  • Sound knowledge of Data Policy & Data Governance.
  • A UK based multinational insurance company which provides insurance products and services in more than 140 countries through a network of local partners.

Education

E-MBA - Operation

GNIMS
Mumbai

Bachelor’s - Commerce

University of Mumbai
Mumbai

Skills

  • Effective communication
  • Client servicing
  • Team leadership
  • Project management
  • Creative problem-solving
  • Conflict resolution
  • Decision-making skills
  • Adaptability
  • Process optimization
  • Problem management
  • Operational excellence
  • Operations management
  • Leadership abilities
  • Logical reasoning
  • Business strategy development
  • Technology proficiency
  • Project documentation expertise
  • Product management skills
  • Content management strategies
  • Technical project oversight
  • Change management practices
  • Vendor relations management
  • Risk assessment and management

Websites

Certification

  • Completed Prince 2 Foundation
  • Completed Prince 2 Practitioner
  • Google Analytics Certified
  • Digital Marketing Certification
  • A/B Testing
  • Payment Gateway Solutions Certification

Languages

  • English
  • Hindi
  • Marathi

Timeline

Project Delivery Lead

Eaton
02.2024 - Current

Project Lead

Accenture Interactive Operations
03.2022 - 01.2024

Senior Digital Project Manager

Accenture Interactive Operations
08.2020 - 02.2022

Digital Project Manager

Accenture Interactive Operations
09.2014 - 07.2020

Project Co-Ordinator

Accenture Interactive Operations
05.2010 - 08.2014

Claims Manager

Accenture services Pvt. Ltd.
11.2007 - 04.2010

E-MBA - Operation

GNIMS

Bachelor’s - Commerce

University of Mumbai

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Nitin Mudras