Nitin Mukkera
Hyderabad
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention and complex problem resolution. Develops and implements HR strategies and initiatives aligned with the overall business strategy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
People Operations Specialist
ServiceNow
Hyderabad
01.2024 - Current
- Participated in professional networking events or conferences related to human resources management trends.
- Updated job descriptions regularly to reflect changing responsibilities within each role.
- Coordinated employee recognition programs to reward outstanding performance and achievements.
- Created onboarding materials for new hires to ease transition into company culture.
- Facilitated conflict resolution between employees to promote positive work environment.
- Monitored workplace safety initiatives and provided recommendations for improvement.
- Collaborated with department managers to identify staffing needs and create hiring strategies.
- Managed end-to-end offer release processes across India, Singapore, Japan, Thailand, and Bangkok, ensuring compliance with regional HR policies and business SLAs.
- Initiated and monitored Background Verification (BGV) processes for all new hires, coordinating with third-party vendors and resolving discrepancies to ensure timely onboarding.
- Served as a Subject Matter Expert (SME) for offer release and onboarding workflows, providing guidance, process training, and documentation support to global stakeholders.
- Handled Tier 2 case management via HR ticketing systems (e.g., ServiceNow/Agent Workspace), resolving complex employee queries related to offers, onboarding, and compliance.
- Supported IT asset management by resolving laptop dispatch and Digital Technology (DT) issues, ensuring new hires received required assets before their start date.
- Collaborated in multiple HR process improvement and automation projects, contributing to improved efficiency, data accuracy, and employee experience.
- Partnered with cross-functional teams including Talent Acquisition, IT, and Compliance to streamline pre-onboarding and Day 1 readiness for APAC hires.
- Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
- Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.
- Maintained candidate database through Applicant Tracking System (ATS) for efficient tracking.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
Recruitment Coordinator- Early in Career
ServiceNow
Hyderabad, Telangana
01.2022 - 12.2023
- Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives, and innovative presentations.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with managers to identify and address employee relations issues.
- Worked alongside global business leader to deploy new training strategies.
- Collaborated with HR team members to improve overall recruitment strategy and processes.
- Filled open positions and met workforce needs by researching, recruiting and hiring top-quality candidates.
- Prepared offer letters for selected candidates, following internal policies and procedures.
- Provided support to new hires during their transition period into organization by answering questions or directing them towards appropriate resources.
- Maintained effective communication with candidates throughout recruitment process.
- Managed applicant tracking system ATS to maintain accurate records of all applicants and actions taken.
Talent Acquisition Specialist
Dexian India (Disys)
Hyderabad, Telangana
09.2021 - 12.2021
- Maintained timely communications with candidates and responded to internal recruitment inquiries.
- Worked with businesses and candidates to schedule interviews.
- Managed internal applicant tracking system and generated applicant stats and reports.
Recruiting Coordinator
Allegis Global Solutions- (DBS)
Hyderabad, Telangana
08.2019 - 08.2021
- Prepared or maintained employment records using human resources management system software.
- Monitored and responded to inquiries on recruitment channels in a timely manner.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided technical assistance on HRIS systems, including troubleshooting errors, resolving system issues, responding to user requests for information or changes in access levels.
- Planned and organized workday activities.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
- Provided essential support to address individual HR needs of employees.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
HR Recruiter
Basic Solutions Corp
Milpitas
12.2016 - 08.2018
- Managed candidate activity within Applicant Tracking System (ATS).
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Consulted with hiring teams on effective interviewing techniques when selecting candidates.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
Education
Master of Science - Computer Science
Silicon Valley University
Milpitas12-2016
Bachelor of Science - Computer Science
Vignan Institute of Technology & Sciences
Nalgonda04-2014
Skills
- Employee onboarding
- Recruitment strategies
- Talent identification
- Data analysis
- Performance management
- Interviewing techniques
- Effective communication
- Team collaboration
- Time management
- Flexible and adaptable
- Task prioritization
- Relationship building
- Troubleshooting
- Critical thinking
- HR policy implementation
- Applicant tracking systems
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- Human Resource Management from LearnTube
- Diploma in HRM - from AKARO Consulting
- Operations Management
- Business and Operations Management
- Critical Thinking Strategies for Better Solutions
- Diversity Equity and Inclusion
Timeline
People Operations Specialist
ServiceNow
01.2024 - Current
Recruitment Coordinator- Early in Career
ServiceNow
01.2022 - 12.2023
Talent Acquisition Specialist
Dexian India (Disys)
09.2021 - 12.2021
Recruiting Coordinator
Allegis Global Solutions- (DBS)
08.2019 - 08.2021
HR Recruiter
Basic Solutions Corp
12.2016 - 08.2018
Master of Science - Computer Science
Silicon Valley University
Bachelor of Science - Computer Science
Vignan Institute of Technology & Sciences
Similar Profiles
EMILY ABDNOUREMILY ABDNOUR
Senior Manager, Program Management – STEP EDU at SERVICENOWSenior Manager, Program Management – STEP EDU at SERVICENOW
Ryan W. FairRyan W. Fair
Manager, Sales Operations U.S. Public Sector at ServiceNowManager, Sales Operations U.S. Public Sector at ServiceNow
Frank LenociFrank Lenoci
Software Engineer - ServiceNow Administration at ServiceNowSoftware Engineer - ServiceNow Administration at ServiceNow
Dean KruseDean Kruse
Employee Relations Manager at ServiceNowEmployee Relations Manager at ServiceNow
Sai Amulya NarravulaSai Amulya Narravula
Guidewire Functional Tester at CapgeminiGuidewire Functional Tester at Capgemini