Nitin Pandey

Job Profile:- Insurance Operations (Policy Administration)

• Lead and manage a team of 18 FTEs within Customer Service Operations, ensuring high performance and service excellence.
• Drive Continuous Improvement (CI) initiatives to enhance process efficiency and team productivity.
• Oversee Service Delivery and Operations, ensuring adherence to defined SLAs and quality benchmarks.
• Identify operational challenges and implement mitigation strategies to minimize impact on service metrics and client satisfaction.
• Spearhead Business Process Re-engineering and optimization efforts to streamline workflows and reduce redundancies.
• Manage multiple programs including Insurance Policy Administration, Endorsements, Underwriting Support and Risk Management
• Supervise teams supporting underwriters by providing accurate and timely information for decision-making.

Additional Responsibilities:

• Collaborate with the internal quality team to perform Root Cause Analysis (RCA) and develop Corrective & Preventive Actions (CAPA) for client-reported errors.
• Prepare and present performance insights during weekly review calls and monthly governance meetings.
• Handle People Management responsibilities including HR matters, staff development, and performance coaching.
• Foster team motivation through structured Rewards & Recognition programs.
• Conduct regular operational reviews to identify and implement improvement opportunities.
• Actively participate in internal hiring processes as a panelist, ensuring alignment with organizational standards.

Job Profile:- Underwriting Support and Account Receivable

• Led Underwriting Support and Accounts Receivable operations for a prominent U.S.-based Property & Casualty (P&C) insurance client.
• Successfully executed offshore transition, stabilized processes, and managed cross-functional teams as Assistant Manager.
• Oversaw Premium Accounting operations, ensuring accuracy and compliance with financial standards.
• Conducted Accounts Receivable sub-ledger to General Ledger (GL) reconciliations, maintaining financial integrity.
• Generated critical system control reports including Unallocated Cash Report, Broker Dashboard Report and Broker Ranking Report
• Developed KPI reports to evaluate performance of Underwriters and Brokers, supporting strategic decision-making.
• Managed monthly and quarterly financial closings, ensuring timely and accurate reporting.
• Directed specialized teams including

DNONR Team – Issued non-renewal letters to Brokers and Insureds.
Renewal Solicitation Team – Sent renewal communications to Brokers and Insureds.
Claims Activities Team – Managed Deductible Collections and Recovery Processing.

• Conducted performance evaluations, provided coaching, and drove continuous improvement across teams.
• Supported recruitment efforts for Operations and Finance & Accounting (F&A) functions, including screening, interviewing, and onboarding coordination.

Job Profile:- Life and Health Underwriting

• To look over the branches & hubs located all over India
• Oversaw underwriting operations across branches and hubs pan-India, ensuring adherence to organizational standards and regulatory compliance.
• Assessed and underwrote a wide range of cases including medical, non-medical, financial, and reinsurance
• Conducted monthly audits of underwriting practices at hubs and branches to maintain quality and consistency.
• Determined acceptable risk levels by reviewing insurance applications, financial documents, and loss control reports.
• Facilitated cross-functional collaboration between underwriting, claims, and branch teams to ensure seamless operations.
• Analyzed claims history to detect fraud patterns and enhance risk mitigation strategies.
• Reviewed insurance contracts for accuracy, completeness, and compliance.
• Provided guidance and approval on underwriting recommendations made by junior underwriters.
• Collaborated with development teams to customize and enhance the Underwriting Application for operational efficiency.
• Achieved the highest underwriting authority among peers: INR 25.00 Lakhs for standard cases and INR 15.00 Lakhs for sub-standard cases