Nitin Patil
Pune
Summary
Seeking a challenging and rewarding career in IT Company where I can contribute my knowledge and skills for growth and development of the organization and to be able to implement solutions that meet the customer requirements using my variety of skills and technical expertise.
IT professional with 13+ years of experience in IT management for international companies. A good knowledge of ITSM tools and processes. A demonstrated history of working in IT service industry. Skilled in-Service Transition/Operations/Delivery, Technical Support, ITIL framework, IT Service Management. Have worked for managing complex, multi-sourced/multiple service provider environments with focus on integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers seamlessly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Azure Cloud Engineer
TransAlta, Tata Consultancy Services Limited
08.2024 - Current
- This project involves the migration of Azure resources from one subscription to another
- As part of this process, resources will be properly tagged to enable accurate tracking of costs by business unit and project
- Re-create VMs using Disk Snapshots: Leverage existing disk snapshots to re-create virtual machines in the target subscription
- Migrate Logic Apps and Update API Connections: Transfer Logic Apps to another subscription and update the associated API connections
- Migrate App Services/Function Apps: Ensure the seamless migration of App Services and Function Apps, including updating VNet integration
- Azure SQL DB Migration: Migrate Azure SQL databases to another subscription and update firewall rules post-migration
- Move Storage Accounts and Enable Private Endpoints: Transfer storage accounts to the target subscription and enable private endpoints for enhanced security
- VM Assessment Using VM Insight: Conduct a thorough assessment of virtual machines using VM Insight to ensure optimal performance and configuration
- Logic App and API Connection Mapping: Utilize Azure Resource Graph Explorer to map Logic Apps and API connections accurately
- Tag Implementation: Assigning appropriate tags to Azure resources during creation or migration to ensure accurate classification based on business units, projects, environments, or other organizational needs
- Tag Management: Maintaining and updating tags to reflect changes in resource usage or organizational structure
- This includes adding, modifying, or removing tags as necessary
- Cost Management: Utilizing tags to track and report on resource costs
- Tags help in allocating expenses to the correct business units, projects, or cost centers, facilitating better budget management and financial accountability
- Change Management for Migration: Engaged stakeholders through regular updates and meetings to ensure alignment and address concerns
- Conducted risk assessments and developed mitigation strategies to minimize impact during migration
- Developed and executed communication plans to keep all parties informed throughout the project lifecycle
- Organized training sessions and provided ongoing support to assist users in adapting to new systems
- Established a Change Control Board to oversee and approve significant changes, ensuring control and consistency
- Maintained detailed documentation and produced regular progress reports
- Conducted post-migration reviews to assess project success and identify areas for improvement.
Azure Cloud Engineer
Benefitmall, Tata Consultancy Services Limited
01.2023 - 07.2023
- This project involves the migration of on-premise SQL servers to Azure
- This includes ensuring proper tagging of resources to enable accurate tracking of costs by business unit and project
- Collaborate with clients to understand their cloud migration requirements, business goals, and technical needs
- Conduct comprehensive assessments of existing on-premises infrastructure and applications, identifying opportunities and challenges for migration to Azure
- Design and develop detailed migration plans, including timelines, dependencies, resource requirements, and risk mitigation strategies
- Create and maintain comprehensive documentation of migration
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed high level and low-level diagrams to describe and lay out logical operational steps
- We have used Azure migrate and Data Migration Assistant (DMA) tool used for detecting compatibility issues that can impact database functionality when you upgrade to a new version of SQL Server or migrate to Azure SQL Database
- We have built the on-prem Inventory details along with configuration details for azure migration
- Post migration we have perform testing on migrated server and database with help of pre migration checklist
- Managed use of various types of databases and configured, installed and upgraded new ones.
Azure Cloud Engineer
Microsoft, Tata Consultancy Services Limited
09.2019 - 01.2023
- Managing Azure resources, providing read write access on required resources
- Resources creation and deletion as per client requirement
- Managing Azure Pipelines, running pipelines, pipeline monitoring, deploying codes through pipelines, Pipeline creation
- Managing Data factories, data factories creation, setting alerts on data factories
- Creating VM's, Managing VM disk space and backup
- Providing access on VM
- Windows server Patching or VM patching
- VM snoozing un-snoozing, setting alerts on VM
- Monitoring Logs, errors of servers like (server hang, server Failure, service failure)
- Handling Memory utilization, CPU utilization issue
- Worked with Microsoft for various issues where needed vendor level support
- Knowledge of Azure log analytics, Azure monitor and Azure Alerts
- Creating new VM from Azure portal and setting up backup-restore policy
- Handling all SQL database and checking the health status
- Deploying latest patches on PPE and PROD servers on monthly basis, also monitoring the critical patches and security update on VM and applying the fix
- Resolving long pending cases by working on it with help of various respective support teams and share the SOP's once issue resolved
- Working with multiple SR, INC, Change, Problem, Task Request, MS ticket and involve respected team and owner to resolve the issue accordingly
- Working on P1/P2 Tickets and critical cases, if require involve MS to take help to resolve tickets
- Worked on cost saving activity for project by checking resource utilization for all servers and deallocating unwanted/unused resources from azure compute
- Azure active directory: users access management, Providing contributor, reader roles or subscriptions and resources
- Checked azure advisory report and applying the advisory suggestions to recourses
- Gateway creation and configuration
- On premise gateway configuration and dataset management & configuration
- Setting schedule for reports refresh
- Deploying and migrating reports from one workspace to another through workspace using web PowerBI and PowerBI desktop app
- Managing PowerBI reports and its datasets refresh schedule
- Provide PowerBI reports end to end troubleshooting like gateways and data source connectivity
- Worked on PowerBI premium capacity and monitor the capacity usage, reports dataset refresh using PowerBI Apps
- Refreshing PowerBI reports on demand & manual through PowerBI service and Desktop app
- Monitoring reports errors, refresh history, schedule, logs
- Installation, upgrade, configuration, maintenance and monitoring of the Power BI systems, environment, and tools
- Working user's access request on multiple reports and workspace
- Providing read, write, execute as member & admin depending on justification and requirement
- Monitoring audit logs and taking necessary actions if required for unwanted data, file, or reports
- Daily health check of critical PowerBI reports
- We are doing clean up activity on month basis to maintain the workspace size and archiving the old report to SharePoint site for future reference
- Building of infrastructure for developers as per their requirements for Testing and development purpose
- Deployment of build on different environments like UAT, PPE and PROD environment using Azure Portal, Gitbash, Cosmos and SQL
- Working on user story for every requirement
- Raising Bug against error generated during build deployment which get assigned to developer in Azure DevOps (VSO)
- Working in Agile methodology
- Routine troubleshoot and solutions for the issues
- Creating report/deck on WBR and MBR and send it to Onshore team for representing the progress of team to client
- Creating knowledge base document for team members to understand the procedure which are shared by client
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
Team Lead
A.P. Møller – Mærsk, Tata Consultancy Services Limited
07.2014 - 09.2019
- Leading and managing a team across Pan India
- Involved in Transitions followed by successful Operations specific to IT Infrastructure, Service Delivery
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Preparing and sharing Microsoft Power BI reports / Service Now Dashboards
- Ensured good initiatives/sessions/feedback provided to associates when handling customer D-Sat's
- Also included, tasks like; Operation management, Ticket management and ageing Analysis, SLA Breach Analysis and RCA, Handling escalations, Deliver reports on Daily, Weekly and Monthly basis, Resource Management & scheduling, Process Improvements within project, Knowledge Management
- Effective awareness of Service Now modules like Incident, Request, Knowledge, Change, Problem, Report management
- Also involved in testing and upgrade sessions like; S-Now version upgrades, S-Now functional module upgrade/modify testing, Live Chat, Knowledge & Ticket queue management
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Managed the end-to-end contract lifecycle for IT projects, from initiation to closeout, ensuring adherence to company policies and legal requirements
- Collaborated closely with internal stakeholders, including IT teams, legal counsel, and procurement, to identify and address contractual requirements and risks
- Conducted comprehensive vendor evaluations and assessments to support the selection of reliable and cost-effective IT suppliers
- Assisted in the procurement process for IT hardware, software, and services, ensuring timely delivery and cost-effectiveness
- Managed user accounts, groups, and organizational units (OUs) within Active Directory, ensuring proper access permissions and group memberships
- Created and modified Group Policy Objects (GPOs) to enforce security settings, desktop configurations, and software deployment across the organization
- Troubleshot and resolved Active Directory replication issues, ensuring consistent directory information across domain controllers
- Providing end-user support for all PC based hardware, applications, and services
- New user setup and orientation including troubleshoot OS related issues.
Team Lead
Salesforce.com, Cognizant Technology Solutions
11.2012 - 06.2014
- Perform Data Analysis/Data profiling on key Entitlement Data entities in order to quantify the issue, understand the source of bad data and plan for data remediation
- Track and report all open and closed cases to leadership teams
- Evaluate trade-offs between issues using value, impact, and risk criteria
- Proactively learn and train other staff members on new product and service technologies
- Review cases for below reports and Publishing them on daily basis
- Ensure compliance of all process requirements is not less than 100%
- Drive continuous process improvements by initiating and delivering process improvement projects
- Ensure adherence to Quality norms and processes
- Document and review all process changes to improve process quality of the team
- Ensure process guidelines are followed and met as documented
- Identify gaps in process compliance
- Review root cause and reduce aging of pending Cases
- Report to the team leader on performance, status and any escalations
- Assist in building the solution design (process/system enhancement) working closely with the cross-functional & business teams
- Monitor compliance of information flows and data stores against data quality standards
- Self-directed and proactive approach to tackling problems and leveraging resources
- Ensure all cases are resolved within stipulated SLAs
- Perform Root Cause and Corrective Analysis (RCCA).
Technical Support Engineer
Bank Of America (BOA), Mphasis an HP Company
06.2010 - 11.2012
- Resolve issues surrounding computer hardware, software, and telecommunications systems while demonstrating expertise in customer service and technical knowledge
- Provided high quality customer service by quickly and accurately diagnosing, repairing or replacing broken hardware/software based on client needs
- Provide technical customer service support for all business applications including enterprise and division/departmental applications as well as hardware environment
- Collaborate with other service desk technicians to resolve any application specific issues within a timely manner
- Take overall responsibility for incident management and request fulfillment on the Service Desk
- Suggesting workarounds and methods of speeding up the recovery of an incident.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
MCA -
IMRD College, North Maharashtra University, Shirpur
B.Sc -
R.C.Patel Sr.College, North Maharashtra University, Shirpur
H.S.C -
R.C.Patel Jr.College, Shirpur
S.S.C -
R.C.Patel Jr.College, Shirpur
03.
Skills
- Azure
- Power BI
- Azure DevOps
- Data Migration Assistant (DMA)
- Azure Migrate
- Azure Resource Mover
- Agile Methodology
- Change Management
- Jira
- Service Now
- Remedy 75 and 81
- Maximo
- Microsoft Visio
- Microsoft Excel
Certification
- ITIL Foundation Certification
- AZ 104 - Microsoft Azure Administrator
Awards
- Awarded as "Contextual Master" from TCS for contribution in the project for reducing production cost and reduce PowerBi frequent report failure.
- On The Spot Award for "Service Excellence".
- On The Spot Award for "Service & Commitment Award".
- On The Spot Award for "Learning,Fresco Play Miles Award".
- Received value appreciation card from Unit Managers for living and displaying the Mphasis value of "Demanding Excellence".
- Received spirit of winning "The Summit Individual Award".
- Received value appreciation card from Unit Managers for living and displaying the Mphasis value of "Honouring Commitments".
- Received "Consistent Delivery of Performance" recognition from "Bank of America" (Client).
Timeline
Azure Cloud Engineer
TransAlta, Tata Consultancy Services Limited
08.2024 - Current
Azure Cloud Engineer
Benefitmall, Tata Consultancy Services Limited
01.2023 - 07.2023
Azure Cloud Engineer
Microsoft, Tata Consultancy Services Limited
09.2019 - 01.2023
Team Lead
A.P. Møller – Mærsk, Tata Consultancy Services Limited
07.2014 - 09.2019
Team Lead
Salesforce.com, Cognizant Technology Solutions
11.2012 - 06.2014
Technical Support Engineer
Bank Of America (BOA), Mphasis an HP Company
06.2010 - 11.2012
MCA -
IMRD College, North Maharashtra University, Shirpur
B.Sc -
R.C.Patel Sr.College, North Maharashtra University, Shirpur
H.S.C -
R.C.Patel Jr.College, Shirpur
S.S.C -
R.C.Patel Jr.College, Shirpur
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