NITIN RAI
Account Corrdinator
Dehradun,Uttarakhand
Summary
Account Coordinator coordinating payment setup, billing, remittance, invoicing, and account administration for HMC partners. Strengthens partner service by resolving finance and account issues across Finance, Operations, Technology, and Account Management teams. Improves reporting visibility and workflow control through Salesforce enhancements, standardized trackers, and process updates that reduce manual follow-up.
Overview
6
6
Certifications
10
10
years of professional experience
Work History
Account Coordinator
Marriott International
07.2025 - 07.2026
- Streamlined finance operations for HMC partners by managing payment setup, billing, remittance, invoicing, and account administration, ensuring data accuracy and efficient service delivery.
- Strengthening partner experience by serving as the key point of contact for finance and account-related matters, coordinating with multiple internal teams to resolve issues and expedite requests.
- Enhanced reporting visibility and operational controls through improved trackers, finance dashboards, Salesforce enhancements, and standardized processes for payment failures and account changes.
- Supported business growth and operational excellence by overseeing partner onboarding activities, maintaining accurate system records, and contributing to tax invoice and migration projects.
- Identified and implemented process improvements that increased workflow efficiency, improved stakeholder collaboration, and reduced manual follow-up efforts.
- Built strong cross-functional relationships across Finance, Operations, Technology, and Account Management teams to drive effective problem resolution and continuous process improvement.
- Support onboarding and removal of home listings from the platform in coordination with Account Management and Continent Operations teams
- Tools: PeopleSoft, Salesforce, Excels, Adobe Acrobat
Senior Data Analyst
Wipfli LLP
01.2023 - 04.2025
- Managed and optimized digital marketing campaigns across LinkedIn, Facebook (Meta), and Twitter Ads, monitoring KPIs, analyzing performance trends, and providing actionable recommendations to improve campaign effectiveness.
- Utilized Google Analytics, Google Tag Manager, D365, and Outlook to track website performance, process marketing leads, measure engagement, and deliver performance reports to stakeholders and senior management.
- Supported SEO and content marketing initiatives through keyword research, competitor analysis, SERP monitoring, and trend analysis using SEMrush, Moz, Ubersuggest, Google Search Console, Brandwatch, and Google Trends.
- Tools: GA4, GTM, GSC, Looker Studio, LinkedIn Ads Manager, Meta, Twitter Ads Manager, Brandwatch, Google Trends, Outgrow, Vimeo, Blubrry, MOZ, Ubersuggest, SemRush, D365, PowerPoint and Excel.
Senior Marketing Database Executive
SAGE Publication
06.2018 - 12.2022
- Identified potential clients through comprehensive secondary market research, supporting growth in academic journals and book publishing markets.
- Improved database management efficiency by leveraging Excel, SQL, and automated macro solutions.
- Enhanced data quality and client record accuracy across Salesforce and Wipfli databases.
- Streamlined issue resolution processes for Sage marketing communications, ensuring prompt stakeholder support.
- Successfully trained and supervised research vendors, improving the quality and reliability of project deliverables.
- Tools: SQL, Excel, Salesforce (CRM)
Operations Executive – Client Onboarding
IndiaMart
11.2016 - 02.2018
- Successfully onboarded new clients by ensuring smooth verification and account setup processes.
- Improved customer satisfaction through timely resolution of complaints and effective stakeholder coordination.
- Ensured regulatory compliance by conducting accurate telephonic KYC checks and document verification.
- Contributed to operational excellence by maintaining high standards of data accuracy and customer service.
Education
Master’s Degree - MBA
ICFAI University
01-2020
Bachelor’s Degree - BCOM
DAV PG College
01-2016
Skills
Operations management
Client onboarding & customer relationship management
Vendor management
Process improvement & automation
Stakeholder management
Advanced Excel
Salesforce
SQL
Data analysis & reporting
Market research
Certification
Google Analytics Certificate
DECLARATION
I hereby declare that the information provided in this resume is true and correct to the best of my knowledge. I take full responsibility for the accuracy of the details mentioned. Signature: ______________
Timeline
Account Coordinator
Marriott International
07.2025 - 07.2026
Senior Data Analyst
Wipfli LLP
01.2023 - 04.2025
Senior Marketing Database Executive
SAGE Publication
06.2018 - 12.2022
Operations Executive – Client Onboarding
IndiaMart
11.2016 - 02.2018
Bachelor’s Degree - BCOM
DAV PG College
Master’s Degree - MBA
ICFAI University