Nitin Rana
Baijnath
Summary
To achieve a challenging and responsible position in hospitality industry, that fosters creativity and innovation through trust, flexibility and freedom to work towards organizational goals for a quality product and benefits coupled with career orientation
Overview
5
5
years of professional experience
Work History
Training Assistant Manager - Housekeeping
JW MARRIOT HOTEL BENGALURU
Bengaluru
2024.04 - Current
- Developed and implemented training programs for new employees.
- Created and distributed instructional materials to support training sessions.
- Conducted individual and group training sessions for staff members.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Monitored inventory levels of cleaning supplies and equipment.
- Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Ensured safety regulations are followed by all employees within the department.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Participated in meetings with other departments to coordinate services between departments.
- Coordinated with vendors providing contracted services such as carpet cleaning or window washing.
- Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Executive
JW MARRIOT HOTEL BENGALURU
Bengaluru
2022.08 - 2024.04
- Ensured compliance with safety regulations by conducting regular safety audits in all departments.
- Investigated customer complaints regarding housekeeping services promptly.
- Analyzed operational costs related to Housekeeping Department's budgeting process.
- Ensured that all cleaning products were used safely according to manufacturer instructions.
- Collaborated with other departments within the hotel to provide excellent customer service experience.
- Created reports detailing daily tasks performed by housekeeping personnel.
- Reviewed room status report on a daily basis to ensure timely completion of tasks assigned by management.
- Responded quickly and efficiently to emergency situations requiring immediate attention.
- Developed and implemented housekeeping procedures to ensure the highest quality of guest service.
- Monitored staff performance and provided feedback to ensure adherence to hotel standards.
Team Leader
Hyatt Ahmedabad
Ahmedabad
2022.02 - 2022.08
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Monitored the quality of housekeeping services provided to guests.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Coordinated with vendors for maintenance needs or repair works within the hotel premises.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Housekeeping Associate
Hyatt Ahmedabad
Ahmedabad
2021.02 - 2022.02
- Cleaned guest rooms and bathrooms, including vacuuming carpets, dusting furniture and fixtures, making beds with fresh linens, replacing towels and amenities.
- Sanitized all surfaces in the guest rooms using appropriate cleaning supplies.
- Maintained cleanliness of public areas such as lobbies, hallways, elevators and stairwells by sweeping, mopping, scrubbing and polishing floors.
- Replenished stocks of linen and other necessary items in order to maintain adequate levels throughout the day.
- Responded promptly to guests' requests for additional amenities or services such as extra pillows or blankets.
- Assisted guests with directions or information regarding local attractions or facilities upon request.
- Followed guidelines established by health department while disposing of waste material from guest rooms.
- Verified that lost-and-found items were logged accurately before being sent offsite for storage.
- Stocked carts with supplies needed for each shift such as toiletries, cleaning products and linen.
- Provided exceptional customer service through courteous interactions with guests.
- Participated actively in training sessions designed to improve job performance skills.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Housekeeping Associate
JW MARRIOT HOTEL BENGALURU
Bengaluru
2019.07 - 2020.08
- Cleaned guest rooms and bathrooms, including vacuuming carpets, dusting furniture and fixtures, making beds with fresh linens, replacing towels and amenities.
- Sanitized all surfaces in the guest rooms using appropriate cleaning supplies.
- Maintained cleanliness of public areas such as lobbies, hallways, elevators and stairwells by sweeping, mopping, scrubbing and polishing floors.
- Stocked carts with supplies needed for each shift such as toiletries, cleaning products and linen.
- Verified that lost-and-found items were logged accurately before being sent offsite for storage.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of hotel property to management.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM HAMIRPUR
2020-05
Senior Secondary - Science Education
Crescent Public Sr. Sec. School Banuri
2016-06
Skills
- Employee Onboarding
- Assessment creation
- Coordinating workshops
- Worker Training
- Attention to Detail
- Computer and Microsoft Office Skills
- Quality Assurance
- Compliance Management
- Staff Supervision
- Customer Relations
Timeline
Training Assistant Manager - Housekeeping
JW MARRIOT HOTEL BENGALURU
2024.04 - Current
Housekeeping Executive
JW MARRIOT HOTEL BENGALURU
2022.08 - 2024.04
Team Leader
Hyatt Ahmedabad
2022.02 - 2022.08
Housekeeping Associate
Hyatt Ahmedabad
2021.02 - 2022.02
Housekeeping Associate
JW MARRIOT HOTEL BENGALURU
2019.07 - 2020.08
Bachelor of Science - Hospitality And Hotel Administration
IHM HAMIRPUR
Senior Secondary - Science Education
Crescent Public Sr. Sec. School Banuri
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