Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Process Champion - Critical Environment
Godrej Living
Panvel
11.2022 - Current
Asset Management.
Technical SPOC of site.
Hand over of project to society.
Maintain AMC & DLP tracker.
Handled site as Transition Manager.
Taken various initiative for Good & Green.
Annual operation budget created for site.
Responsible for handling customers' queries.
Provide the best customer support to client in the shortest time.
Handle escalations at site level and give resolutions to the customers.
Civil Executive - Site Lead
LOGICON FACILITY MANAGEMENT
Panvel
06.2022 - 11.2022
Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
Created daily reports detailing progress of tasks and activities at the site.
Snagging & De-snagging of Common Area
Asset & Infra Management
Set Reporting Mechanism of Project
Handled transition of project.
Junior Site Engineer
LOGICON FACILITY MANAGEMENT
THANE
08.2021 - 06.2022
Civil Executive for residential site.
Managing 27+ building for civil work.
All Civil and Infra work
Education
Diploma in Civil Engineering -
SHIVAJIRAO S JONDHALE
SHAHPUR
06-2015
SHARDA VIDYA NIKETAN
ULHASNAGAR
06-2010
Skills
Customer Relations
Resolving Complaints
Problem-Solving
Team Player
Smart Work
Able to work within a challenging,fast-paced technical environment
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW
Product Advisor/Customer Experience/Asset finance champion/Mortgage Champion at NCBA bank Kenya plcProduct Advisor/Customer Experience/Asset finance champion/Mortgage Champion at NCBA bank Kenya plc