Nitin Sambhaji Patil
Pune
Summary
11+ years of hands-on experience in Application Support, DevOps practices, and Production Operations Support. Strong expertise in L2/L3 issue resolution, end-to-end incident/problem/change management, and SLA/SLO adherence in 24x7 critical support models. Skilled of deployments through Jenkins, including WAR/JAR/EAR packaging and deployment across clustered and domain environments using Jenkins and Kubernetes. Cloud operations experience on Microsoft Azure, including containerized app support via Kubernetes, resource scaling, and environment troubleshooting. Managed SSL certificate renewals, secure password rotations, and property/configuration changes to support secure and stable deployments. Practical exposure to network debugging (TCPDUMP, netstat, Wireshark), system logs (/var/log, systemctl etc), and server health monitoring. Supported multiple business-critical services integrated with DXL Payment Gateway and JustPay, ensuring smooth payment history and recharge transactions. Managed DevOps and operational activities for apps integrated with CRM, billing, and partner systems, while aligning with CAPA, RCA, and audit compliance. Versatile with tools like JIRA, Remedy, ELK, Kiabana and reporting dashboards for streamlined ticket and knowledge management. Proficient in Oracle SQL, PL/SQL, Shell Scripting, and Linux/Unix systems for root cause analysis, process monitoring, and production stability. Proven ability to work with cross-functional teams—development, QA, infrastructure, and vendors—to achieve production reliability and operational excellence. Known for adaptability, quick learning, strong documentation, and consistent delivery in high-pressure, SLA-bound environments.
Overview
13
13
years of professional experience
Work History
Sr. SME
Kyndryl Solutions Pvt. Ltd.
01.2022 - Current
- Integrated JustPay SDK/APIs for seamless real-time payment handling for recharge and bill payment flows.
- Ensured proper configuration of merchant tokens, encryption keys, and callback URLs.
- Supported and validated REST APIs under paymentgateway for Prepaid Recharge History and Postpaid Bill Pay History.
- Used Postman and shell scripts to automate API testing, and CURL for command-line validation.
- Enabled CI/CD automation using Jenkins for deploying plan configurations, payment gateways, and API changes.
- Handled service sync across systems such as VAS, OTT Platform and PlanConfigurationMatrix.
- Set up real-time API monitoring using ELK and Kiabana for health-check APIs.
- Performed root cause analysis (RCA) and managed incident lifecycle (ITSM) for production issues.
- Validated successful API responses and ensured minimal downtime during UAT and production deployments.
- Handled sensitive payment data securely via OAuth2.0, encrypted headers, and secure gateways.
- Ensured PCI-DSS aligned practices during token handling and payment transactions.
- Enabled secure recharge & bill payment processing for over 2 million Vodafone Idea customers.
- Improved API response reliability by 40% via proactive monitoring and token management.
- Reduced critical incidents during go-lives, resulting in zero rollbacks in multiple major releases.
- Achieved 99.99% uptime across 2M+ users with
- Enabled smooth Go-Live and UAT support with zero rollback across payment gateway releases.
- Supported multiple business-critical services integrated with DXL Payment Gateway and JustPay, ensuring smooth payment history and recharge transactions.
Sr. Technical Consultant
Outworx Solutions
07.2019 - 01.2022
- Provided production support by identifying issues, reporting incidents, troubleshooting, and resolving problems promptly.
- Conducted post-implementation reviews to ensure issues were fully resolved.
- Resolved client queries using Database (DQL) and SQL.
- Troubleshot daily issues reported via the remedy ticketing tool, provided root cause analysis, and implemented fixes.
- Monitored server processes and ensured optimal application performance to minimize production-impacting issues.
- Monitored system resources, logs, disk utilization, and alerts, taking necessary actions to resolve issues.
- Handled application deployment and documented steps for the team to execute daily.
- Raised RFCs (Request for Changes) to introduce new changes in the system.
- Coordinated between Development and Operations teams to resolve application-related issues.
- Involved in solution walkthroughs for new deployments.
- Coordinated with various teams (CRM, Billing, Database, Unix) to ensure smooth application operation.
- Worked with the ISP (Service Provider Netflix) to resolve issues or fix gaps between the two applications.
- Managed client expectations regarding SLA (Service Level Agreement) delivery.
- Ensured the application met performance and operational standards in UNIX, Linux, and Database environments.
Sr. Tech Support Engineer
Experis IT
11.2016 - 06.2019
- Co-ordinate with vendors regarding configuration details, documentation of the products, configuration at MSG and Third-party vendor end, initiate UAT, launching of new products, providing support for the bugs and issue if any in the product, to look after day to day charging and renewals of subscribers.
- Coordinate with vendors, new configurations, Integration of new vendors, Co-ordination with Various teams for Firewall access, Application related queries, Configuration of PPU based services, testing of new features and developments, identify the bugs and applying of the patch for resolutions.
Sr. Associate Operations
Aurionpro Solutions Pvt Ltd
02.2015 - 10.2016
- Responsible for ensuring bill view through CRM, CSS and My World (internal for VODAFONE employees) to the customers and send the password protected e-bills (pdf files) through mail.
- Populate business data to various tables in the database.
- Handle issues troubleshoot application.
- Handle application related issues such as deploying applications and documenting the steps for team to execute daily.
- Raise RFCs to introduce new changes in the system.
- Executed test scripts for BUGS, CHANGE REQUESTS and REGRESSION in new release at HPQC tool.
- Job involves checking logs after every activity to ensure it is working fine.
- Issues related to bills (invoices) and requests of client we resolve using BMC Remedy.
- Job involves lot of troubleshooting with application on UNIX level and on database level.
Database Associate Operations
Senate Systems Pvt. Ltd.
07.2012 - 02.2015
- Planning the project activities.
- Solving Technical Problems.
- Maintaining Database, Report generation.
- Import/export database using sql server.
Education
M.C.A. -
Pune University
B.C.A. - undefined
Tilak Maharashtra University
Skills
Apache Tomcat
Timeline
Sr. SME
Kyndryl Solutions Pvt. Ltd.
01.2022 - Current
Sr. Technical Consultant
Outworx Solutions
07.2019 - 01.2022
Sr. Tech Support Engineer
Experis IT
11.2016 - 06.2019
Sr. Associate Operations
Aurionpro Solutions Pvt Ltd
02.2015 - 10.2016
Database Associate Operations
Senate Systems Pvt. Ltd.
07.2012 - 02.2015
B.C.A. - undefined
Tilak Maharashtra University
M.C.A. -
Pune University
Disclaimer
I hereby declare that the above specified details are true to the best of my knowledge and belief.
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