NITIN SEHGAL
Hospitality Professional
Delhi,DL
Summary
PERSONAL SUMMARY Extensive experience in business development, operational leadership, and multi-site management, Expert in implementing effective systems, and processes that improve organizational performance. Accomplished in identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve contributions. History of building successful food service teams, providing superior service, ensuring 100 % compliance to regulations, and maintaining highest level of food and beverage quality.
Overview
1
1
Certification
17
17
years of professional experience
Work History
HOD,Academics
Indian Hotel Academy
Delhi, Delhi
04.2018 - Current
- Currently working as a HOD,Academics at Indian Hotel Academy.
- Responsible and accountable for setting and advancing the academic strategy of the Department in line with Faculty and University strategic plans and direction
- Ensure that University HR policies and procedures are implemented
- Ensure that staff performance is managed appropriately and in a way that is consistent with the expectations of the Indian Hotel Acdemy, and that fair workload allocation processes are in place
- Ensure all staff have access to the necessary support to enable them to contribute fully and develop their skills and experience
- Engender a culture of excellence, co-operation and respect both within and beyond the department
- Ensure students are included as appropriate in the various decision making fora within the department
- Ensure a safe and healthy environment for both staff and students, and full compliance with health and safety requirements
Area Manager
Haldiram's
01.2016 - 03.2018
- Drive excellence in day -to-day operation of 4 Restaurant.
- Train, motivate, coach, mentor and Support Restaurant Manager, Assistant Manager and Supervisor.
- Evaluate procedures and implement operational improvements.
- Aggressively develop and maintain staffing levels.
- Handling the team of 250 people.
- Job Responsibilities:.
- Responsible for handling 4 Restaurant of Haldiram’s in Delhi.
- Drive & deliver sales performance of assigned Restaurants & recommend cost control method across all the P & L.
- Ensuring all operational policies and procedure are adhered to brand standard.
- Interviewing and Short listing Restaurant Managers, Assistant Restaurant Managers, and selecting Team Members.
- Responsible for achieving the sale target for the 4 Restaurants.
- Reviewing Profit and Loss account of the Restaurants on Monthly Basis.
- Responsible of career development of Restaurant Manager, Asst.
- Manager and Supervisors.
- Provide operations expertise to the business across all market while sharing best practice.
- Training Responsibility Coordinating training of Managers/Supervisors and Team Member of my entire region - Communicating updates, enhancements, and other improvements of system to the Restaurant Managers.
- Communicating and coordinating Training Needs Analyses for my entire region.
Operations Manager
BiteRite
03.2014 - 08.2015
- Handle the entire operations of the Bite Rite which includes 100 rooms Nmc Hospital inpatient catering , 85 rooms BrightPoint Royal Women’s hospital inpatient catering ,one fine dining restaurant, one café in nmc hospital and 2 kiosk one in nmc hospital and one in Samatower roof top ,School Canteens operations in 5 different Schools which includes Indian School, BrightRiders School, Raha International School, Horizon International School, Belvedere British School and corporate catering to neopharma , banks and also customized diet food delivery plan for the health conscious customers in Abu Dhabi with 100 crew members including office staff, accounts, quality controller , Nutritionist ,Drivers purchase and HR.
- Preparing strategies and set the targets for each individual unit.
- Implementation and evaluation of the same within the time frame.
- Preparing and executing “Employee of the Month” and incentive Programme.
- Presenting yearly budget to the Director and Finance for approval.
- Conducting meetings for Managers and Supervisors to brief them about the strategies & plans, follow up and make sure that the ideas are implemented as targeted.
- Prepare monthly sales reports and review profit & loss statements and provide relevant feedback and suggestions to the Managers and Supervisors to maximize operational efficiency and increase Top line and Bottom line.
- Training Responsibility Preparing training calendar.
- Managed Company's Learning Centre - ensuring updates, enhancements, and other improvements to the systems were kept current.
- Consult with department heads to identify training needs.
- Determined potential of training program for future needs of organization.
- Assisted human resource department in designing appraisal programs and training materials.
- Key Achievement: Earned “WHAT’S ON AWARD 2014” for Best Healthy Resto café of Abudhabi.
- Set up and coordinated Inpatient catering in Brightpoint Hospitals from scratch to successfully running operations.
- Achieved Same Store Sale growth 22 %.
- Reduce packaging cost by 1.4%.
- Brand cum Operations Manager of Baker Street and Pino’s.
Operations Manager
Lite Bite Foods Pvt Ltd
08.2013 - 03.2014
- I was managing all areas and aspects of the business which include, but are not limited to the following:.
- Responsible for handling 9 Baker Street Cafe & Kiosk and 5 Pino’s Restaurants.
- Establishing cost control and inventory management plan.
- Presenting yearly budget to the board for approval.
- Adhering to legal requirements in each department.
- Pro actively developing team.
- Ensuring HR procedures are in place and followed.
- Monitoring market trends.
- Product development.
- Achieving Top line & bottom line.
Multi Store Manager
08.2009 - 09.2012
- In Costa Coffee in Oman) Drive excellence in day -to-day operation of 12 Café.
- Train, motivate, coach, mentor and Support Store Manager, Assistant Manager and Café -team.
- Evaluate procedures and implement operational improvements.
- Aggressively develop and maintain staffing levels.
- Job Responsibilities:.
- Responsible for handling 12 Costa Coffee in Oman.
- Drive & deliver sales performance of assigned stores & recommend cost control method across all the P & L.
- Ensuring all operational policies and procedure are adhered to brand standard.
- Interviewing and selecting Senior Barista and Barista for Costa Coffee.
- Short listing candidate for Store In-charge Position.
- Responsible for achieving the sale target for the country.
- Reviewing Profit and Loss account of the stores on Monthly Basis.
- Responsible of career development of Store Manager, Asst.
- Manager and Senior Barista.
- Provide operational expertise to the business across all market while sharing best practices.
- Key Achievements:.
- Opened and Coordinated site selection, construction, and staff developments efforts for the opening of 5 café in Oman.
- Exceeded aggressive sales goals and revenue targets for three consecutive years.
- Trained and mentored three Assistant Manager who were promoted to Store Manager.
- Earned “Oman Today Best Café Award “in 2010.
- Managed the Team of 80 people including Manager and Team Member.
- Costa Coffee 2oo6 to 2009.
Store Manager
11.2007 - 08.2009
- Responsibilities.
- Managed the daily operations of the cafe.
- Ensured all operations are consistent and precise in accordance with the cafe culture.
- Provided world-class coffee, food quality and customer service.
- Recruited and trained C.S.R and Sr.
- C.S.R.
- Key Achievement:.
- Pioneer Manager to start Costa Coffee at Mumbai in western region.
- Coordinated construction, and staff developments efforts for the opening of 3 café at Mumbai.
- Earned “Best Store Manager Award” in 2008.
- Ranked number one store within the company in 2007 as per balance scorecard.
- Handled store for one year with deaf mute team.
Assistant Store Manager
Costa Coffee
09.2006 - 10.2007
- Provided high level of customer service at all points of contact by projecting and practicing consistent ownership of the cafe.
- Trained staff on quality of customer service, proper portioning, cashier skills, and sanitation.
- Encoded daily/ weekly sales reports into the system.
Second Assistant Manager
McDonalds
12.2004 - 05.2006
- As a Second Assistant Manager, I was responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts.
- Responsibilities.
- Developing and training crew employees.
- Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
- Managing shifts and/or areas without supervision.
- Ensuring all safety, sanitation and security procedures are executed.
- Controlling food components, labor, waste and cash while managing shifts and/or areas.
- Completing all assigned shift paperwork.
- Ensuring that a respectful workplace exists in the restaurant.
- Key Achievements:.
- Earned “Bronze Hat Award “in 2005.
- Earned “Perfectly Normal day challenge Award” in 2006.
Assistant shift Manager
06.2003 - 12.2004
- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
- To inform about daily events, conducted pre-shift meetings of employees.
- Supervised check or credit policies and procedures and cash handling.
- Made sure that side work duties were complete and tables were properly set before, during and after opening hours.
- Responsible for performing other related duties as assigned.
- Responsible for food deliveries and door hanging of flyer to increase sales.
- Key Achievements:.
- Earned highest score as Management Trainee.
Nirulas
01.2003 - 01.2004
Education
Post Graduation Diploma - Business Management
The Institute of Charted financial Analysts of India University
Bachelor of Science - Hospitality and Hotel Administration
National Council for Hotel Management and Catering Technology & IGNOU
Successfully passed ‘The Barista Maestro Coffee Training - undefined
Successfully passed ‘The Barista Maestro Coffee Training - undefined
Diploma - Production Control
McDonald
Successfully completed System Management course from - undefined
Mc Donald
Successfully completed Advanced Shift Management course from - undefined
Mc Donald
Successfully completed Basic Shift Management course from - undefined
Mc Donald
05.2002 - 06.2002
Diploma of computer - undefined
NIIT, Kovalam Ashok Beach Resort
10.2000 - 03.2001
Skills
Strong leadership ,Motivational and people skills,Financial Management Skills,Problem solving and Conflict Management skills
undefinedCertification
30 March 1978.
Additional Information
- Hobbies & Interest : Yoga
Timeline
HOD,Academics
Indian Hotel Academy
04.2018 - Current
Area Manager
Haldiram's
01.2016 - 03.2018
Operations Manager
BiteRite
03.2014 - 08.2015
Operations Manager
Lite Bite Foods Pvt Ltd
08.2013 - 03.2014
Multi Store Manager
08.2009 - 09.2012
Store Manager
11.2007 - 08.2009
Assistant Store Manager
Costa Coffee
09.2006 - 10.2007
Second Assistant Manager
McDonalds
12.2004 - 05.2006
Assistant shift Manager
06.2003 - 12.2004
Nirulas
01.2003 - 01.2004
Successfully completed Basic Shift Management course from - undefined
Mc Donald
05.2002 - 06.2002
Diploma of computer - undefined
NIIT, Kovalam Ashok Beach Resort
10.2000 - 03.2001
Successfully completed Advanced Shift Management course from - undefined
Mc Donald
Successfully completed System Management course from - undefined
Mc Donald
Diploma - Production Control
McDonald
Successfully passed ‘The Barista Maestro Coffee Training - undefined
Successfully passed ‘The Barista Maestro Coffee Training - undefined
Bachelor of Science - Hospitality and Hotel Administration
National Council for Hotel Management and Catering Technology & IGNOU
Post Graduation Diploma - Business Management
The Institute of Charted financial Analysts of India University
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