Nitin Sharma

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed team of 15 employees, training, and professional growth of employees.
• Received and processed stock into inventory management system.
• Oversaw daily operations to ensure high levels of productivity.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Identifying the potential in employees and providing them with the necessary training programs.
• Managed team of 15 employees, training, and professional growth of employees.
• Received and processed stock into inventory management system.
• Oversaw daily operations to ensure high levels of productivity.

• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.

• Delivered messages, mail and packages left for guests to hotel rooms.

• Collected room deposits, fees and payments.

• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.