As an experienced Cluster Human Resource Manager with a Post Graduate Diploma, I bring a proven track record in talent acquisition, employee relations, and performance management. My background includes successfully managing HR functions across multiple locations, ensuring compliance and fostering a positive work environment. I am adept at developing and implementing HR strategies that align with organizational goals, and I am committed to promoting diversity and inclusion. My strategic approach and people-centric mindset drive continuous improvement and operational excellence.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Cluster Human Resource Manager
Mahindra Holidays & Resorts India Limited
07.2012 - Current
Company Overview: Presently taking care of 5 resorts in Maharashtra. handling 600 and more workforce with the total inventory of 472 rooms.
Led the HR department, overseeing recruitment, employee relations, performance management, and compliance.
Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
Managed the talent acquisition process, including sourcing, interviewing, and onboarding new employees.
Provided guidance and support to managers and employees on HR policies, procedures, and best practices.
Conducted performance appraisals and managed employee development programs, fostering a culture of continuous improvement.
Ensured compliance with labour laws and regulations, maintaining up-to-date knowledge of HR trends and legal requirements.
Presently taking care of 5 resorts in Maharashtra. handling 600 and more workforce with the total inventory of 472 rooms.
Led the HR team to achieve a 40% reduction in employee turnover through effective talent management and employee engagement initiatives.
Highest Women's Workforce % in pan of India.
ISO22000 certification obtain.
ZWL Certification obtain.
FL III License obtain for 2 properties.
Successfully handled Ethic & E.R Audit.
Administration Manager
Sherwood Resort Pvt. Ltd
02.2009 - 06.2012
Assisted in the recruitment process by posting job openings, screening resumes, and scheduling interviews.
Maintained employee records, ensuring accuracy and confidentiality of personal and employment information.
Coordinated new hire orientation and onboarding processes, helping new employees integrate smoothly into the company.
Supported the HR team in employee relations matters, including addressing employee inquiries and assisting in conflict resolution.
Helped organize and facilitate employee training and development programs, ensuring staff had access to necessary resources and opportunities.
Ensured compliance with company policies and employment laws, keeping updated with HR best practices and regulations.
To ensure keeping up to date by-laws, regulations, rules of the Federation.
Liaising with external agencies (police/municipalities/corporation/premise security agencies/Premises Co-op Society) and government bodies.
Responsible for all resort liaison work and all license to be renew time to time.
Handle carefully all legal matters related with the organization.
Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
Administrative Assistant
Pride Pune
03.2008 - 01.2009
Senior Holiday Consultant
Mahindra Holidays & Resorts India Limited
06.2007 - 01.2008
Understanding current and potential customers.
Managing the customer journey (customer relationship management).
Developing the marketing strategy and plan.
Measuring success.
Administrator
Hotel Lake View
05.2005 - 05.2007
To ensure keeping up to date by-laws, regulations, rules of the Federation.
Liaoning with external agencies and government bodies.
Review the working of the staff working under control and put up report to the Managing Director periodically.
Ensure proper maintenance of personal files, service registers, etc., of all the staff.
Assume authority for the hotel in the absence of the General Manager.
Responsible for the work of the highly confidential nature that may be undertaken.
License to be renew time to time.
Responsible for all resort liaison work and all.
Arrange for insurance for all properties, vehicles, furniture etc.
Office Administrator
Hotel Gautam
04.2004 - 01.2005
Recruit and monitor relevant staff for their specific operations.
Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
Ensured that organization operates to the highest standards required by management.
In liaison with Management, completed the induction of all the newly appointed household staff.