Results-driven and seasoned professional with 14 years of
comprehensive experience in both Run the Bank (RTB) and
Change the Bank (CTB) functions within the capital markets
industry. Adept at managing operations, driving strategic
initiatives, and implementing transformative changes across a
wide range of areas including Asset Servicing, Tax Reclaim and
Exemption, Reference Data, and Trade Settlement. Proven track
record of delivering operational excellence, optimizing processes,
and mitigating risks to ensure regulatory compliance and enhance
client satisfaction. Skilled in stakeholder management, project
leadership, and cross-functional collaboration to achieve
organizational goals and drive business growth. Seeking a
challenging opportunity to leverage expertise in both RTB and
CTB functions to make significant contributions to a dynamic
financial organization.
Lead the product development lifecycle, from ideation to release, for Tax Reclaim and Exemptions solutions, ensuring alignment with stakeholder requirements and business objectives.
Collaborate with cross-functional teams including product owner, developers, designers, and QA analysts to define product roadmaps, prioritize features, and manage backlog items.
Gather and analyze user feedback, metrics, and performance data to iteratively improve product functionality, usability, and user experience.
Act as a subject matter expert, providing guidance and support to internal teams and clients on Tax Reclaim and Exemptions processes, regulations, and best practices.
Develop and maintain detailed product documentation, including user stories, requirements specifications, and acceptance criteria.
Facilitate stakeholder meetings, workshops, and demos to solicit feedback, gather requirements, and communicate project status and updates.
Champion Agile methodologies and continuous improvement practices within the organization, fostering a culture of collaboration, transparency, and accountability.
Partnered closely with stakeholders, including clients and internal teams, to gather, analyze, and document business requirements related to Corporate Action processing within the TCS BANCS platform.
Conducted comprehensive analysis of existing processes and systems to identify gaps, inefficiencies, and areas for improvement, resulting in streamlined workflows and enhanced operational efficiency.
Collaborated with development teams to translate business requirements into technical specifications and user stories, ensuring accurate implementation and alignment with project timelines.
Facilitated user acceptance testing (UAT) and coordinated defect resolution, ensuring delivered solutions met quality standards and user expectations.
Provided ongoing support and training to end-users, addressing inquiries, troubleshooting issues, and promoting adoption of new systems and processes.
Acted as a subject matter expert on Corporate Action processes and TCS BANCS functionality, providing guidance and support to internal teams and business users.
Led the analysis and validation of fixed income securities valuations, ensuring accuracy, consistency, and compliance with regulatory requirements and industry standards.
Partnered with traders, portfolio managers, and risk management teams to understand valuation needs and requirements, providing actionable insights and recommendations.
Developed and maintained valuation models and methodologies for various fixed income instruments, including bonds, derivatives, and structured products.
Collaborated with IT and quantitative research teams to enhance valuation models, implement automation solutions, and improve data quality and integrity.
Participated in cross-functional projects to enhance valuation processes, optimize workflows, and mitigate operational and regulatory risks.
Prepared and presented valuation reports, findings, and recommendations to senior management and key stakeholders, facilitating informed decision-making and risk management strategies.
Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives, ensuring adherence to Agile principles and practices.
Collaborate with Product Owners and stakeholders to prioritize and groom the product backlog, ensuring alignment with business goals and customer needs.
Identify and remove impediments, escalate issues when necessary, and facilitate resolution to keep the team focused and on track.
Foster a culture of collaboration and transparency, promoting open communication and constructive feedback among team members.
Managed daily Tax Reclaim operations, including processing claims, reconciliations, and client communications, ensuring accuracy and compliance with regulatory requirements.
Oversaw the resolution of operational issues and exceptions, collaborating with internal teams and external vendors to ensure timely resolution and minimize financial impact.
Developed and implemented process improvements and automation solutions to streamline Tax Reclaim processes, reducing manual effort and enhancing scalability.
Acted as a subject matter expert for Tax Reclaim processes, providing guidance and support to internal teams and clients on complex inquiries and issues.
Led cross-functional project teams to implement changes to Tax Reclaim processes, systems, and workflows, ensuring successful delivery within scope, timeline, and budget constraints.
Developed and maintained documentation, including standard operating procedures (SOPs), process flows, and training materials, to support knowledge transfer and compliance.