Nitin Singh
Mumbai
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Manager of Business Development and Sales
Friends Refrigration
Mumbai
07.2024 - Current
- Managed sales operation for reefer containers and container insurance. Ensuring customer satisfaction and revenue growth.
- Developed and maintained strong client relationships, increasing repeat business and referrals.
- Negotiated contract and pricing to maximize profitability while meeting customer needs.
- Oversaw logistics and service coordination, ensuring timely delivery and seamless after-sales support.
- Trained and guided the sales team to improve performance and achieve target.
Virtual Relationship Manager
Au Small Finance Bank
Mumbai
01.2023 - 06.2024
- Managed customer service inquiries and complaints in a timely manner.
- Assisted clients in setting up online banking services, debit cards.
- Greeted and assisted customers with banking inquiries and transactions.
- Identified opportunities to cross-sell additional products like CASA, HL SBL, Wheels Loan, Insurance (GI, LI), FD, RD, PL, etc., and services to existing customers and new customers.
- Provided customer service support for account opening, deposits, withdrawals and loan applications.
- Advised customers on the best financial products that meet their needs.
- Analyzed customer requirements and recommended efficient investment products.
Assistant Manager - Jio Payment Bank
Reliance Retail Ltd
Mumbai
02.2020 - 12.2022
- Managed operations across four branches, leading a team of eight for account opening and customer onboarding.
- Ensured compliance with banking regulations and KYC norms to streamline the account opening process.
- Sold digit insurance policies, educating customers on coverage options and benefits to drive sales.
- Prepared monthly reports on account performance for senior management review.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training to new staff on account operations policies and procedures.
Relationship Officer
Axis securities Ltd
Mumbai
01.2019 - 02.2020
- Initiated contact with clients to provide information about loan programs, rates, terms and conditions.
- Provided guidance on the selection of appropriate mortgage products based on individual needs.
- Assisted in the preparation of closing documents for home loans.
- Attended meetings with lenders, real estate agents, appraisers, title companies and other partners.
- Developed and recommended personal or commercial loan packages for clients.
Education
Master of Commerce -
Mumbai University
Mumbai, MH04-2022
Bachelor of Commerce -
Rajiv Gandhi
Mumbai, MH04-2018
HSC -
JVM Mehta
Mumbai, MH04-2014
SSC -
MGHHC
Mumbai, MH04-2012
Skills
- Customer Relations
- Customer Service
- Organization and Time Management
- Computer Skills
- Communication
- Relationship Building
- Team Leadership
Affiliations
- Travelling
- Explore New Places
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2
Accomplishments
- Awarded as aa consistent performer In OND
- Monthly goals
- Awarded with certificate & Trophy for Highest Lead conversion
- Received awards, Including A Branded Bags and other Recognitions For Cross Sales Life Insurance Gift Plan of ICICI Prudential Life partner Comeny
Timeline
Manager of Business Development and Sales
Friends Refrigration
07.2024 - Current
Virtual Relationship Manager
Au Small Finance Bank
01.2023 - 06.2024
Assistant Manager - Jio Payment Bank
Reliance Retail Ltd
02.2020 - 12.2022
Relationship Officer
Axis securities Ltd
01.2019 - 02.2020
Master of Commerce -
Mumbai University
Bachelor of Commerce -
Rajiv Gandhi
HSC -
JVM Mehta
SSC -
MGHHC