Nitin Singh
Noida
Summary
Results-oriented business leader with more than 16.4 years of overall experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate General Manager
HCL Technologies
12.2024 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managing the complete tower consisting of L1, L2 and L3, IM and Operation Managers and Senior managers for the smooth running of infrastructure. Managing total of 210+ headcount
Experience in handling multi skilled team for networks , Change management and TCA
Heading Automation initiatives for Verizon Internal accounts
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Prepared, calibrated and monitored production levels to achieve targets.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Identified procedure or process changes required to improve performance and productivity.
Formulated processes to reduce downtime and financial loss.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Introduced new methods, practices and systems to reduce turnaround time.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Prepared annual budgets with controls to prevent overages.
Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Reached out to potential customers via telephone, email and in-person inquiries.
Developed pipeline utilization strategies and penetration processes to increase overall profitability by 40%.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Solved complex problems to increase sales effectiveness and streamline business direction.
Project: Verizon (Network Data)
Group Operations Manager
HCL Technologies
09.2021 - 11.2024
- Developed and implemented strategies to maximize customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Manager
HCL Technologies
07.2018 - 08.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
HCL Technologies Ltd
03.2015 - 06.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Group Leader(AM)
Wipro Ltd
07.2008 - 03.2015
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Project: Hewlett Packard
Education
B.TECH - Mechanical Engineering
Swami Keshvanand Institute of Technology, SKIT
08.2008
Skills
- Cost reduction strategies
- Management information systems
- Work flow planning
- Budgeting and forecasting
- Risk analysis and management
- Project planning and development
- Staff Management
- Strategic planning
- Superb time management skills
- Cross-functional communications
- Employee relations and conflict resolution
- Performance Evaluations
- Strategic partnerships
- Operations management
- Cost reduction and containment
- Sales background
- P&L Management
- Risk management
- Budgeting
- Business Development
- Customer relations specialist
Certification
- 2018-03 ITIL V4
- 2019-10 Science Logic SL1 Operator Certification
- 2020-03 HCL Talent Development senior leadership Program
- 2020-03 HCL Situational leadership certification Program
Accomplishments
- Top performance rating in last 7 years with HCL Technologies Ltd
- Rewarded with excellence on client handling and business opportunities
- Rewarded and multiple appreciation on Automation initiatives and implementation by the team
- Business additions and with no revenue leakage in last 5 years
Section name
LinkedIn Details: https://www.linkedin.com/in/nitin-singh-4931b6140/
Timeline
Associate General Manager
HCL Technologies
12.2024 - Current
Group Operations Manager
HCL Technologies
09.2021 - 11.2024
Senior Manager
HCL Technologies
07.2018 - 08.2021
Manager
HCL Technologies Ltd
03.2015 - 06.2018
Group Leader(AM)
Wipro Ltd
07.2008 - 03.2015
B.TECH - Mechanical Engineering
Swami Keshvanand Institute of Technology, SKIT
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