Nitin Singh
Service Engineer
Greater Noida
Summary
With over 13 years of experience in field service management, I am a results-oriented leader with a passion for delivering exceptional customer service and maximizing operational efficiency. My expertise in team management, problem solving, and lab equipment maintenance has consistently driven success in the Textile Industries. I have successfully led large field service teams, streamlining processes, and implementing safety protocols resulting in increased productivity and reduced workplace accidents. As a strategic and tactical thinker, I look forward to contributing to the growth strategy of your company, ensuring the highest level of customer satisfaction and profitability.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Field Service Engineer
Eurotech Technical Private Solutions Ltd
06.2015 - Current
- Managed field service operations for the Northern & Western region, overseeing a team of 2 technicians.
- Machine Installation & support service for Lab textile testing machine of JAMES HEAL in North and Western regions.
- Titan, Elma tear, Martindale, Tumble Dryer, crock meter, Gyraowash and all Electronics testing equipments.
- Recruited and trained new technicians to expand the field service team.
- Developed and implemented service strategies to improve customer satisfaction and increase repeat business.
- Collaborated with sales team to identify new service opportunities resulting in a 15% increase in revenue.
- Managed equipment inventory and procurement, ensuring technicians had the necessary tools and parts for job completion.
- Also, attend 2-week technical training In the United Kingdom (Halifax) for James Heal Textile Testing Instrument
- Responded to emergency service calls and completed repairs within tight deadlines.
- Managed customer relationships, addressing concerns and providing timely updates on project progress.
- Decreased average service ticket resolution time by 51% and increased client satisfaction by 73% within my first 90 days
- Diagnosed and resolved technical issues in complex systems, ensuring minimal downtime and improved operational efficiency.
- Conducted routine maintenance and upgrades on equipment, enhancing reliability and extending product lifespan for clients.
- Collaborated with cross-functional teams to deploy system installations, leading to increased customer satisfaction and service adoption.
- Trained junior engineers on equipment troubleshooting and repair techniques, fostering skill development and knowledge sharing within the team.
Senior Engineer
Perfect Filament Limited
01.2013 - 01.2015
- Supervised a team of 12 technicians providing field service support for quarry equipment. Streamlined scheduling process resulting in a 25% reduction in project delays.
- Developed and implemented preventive maintenance procedures to minimize equipment breakdowns and extend lifespan.
- Collaborated with engineering department to design and implement equipment modifications to improve performance and efficiency.
- Coordinated subcontractors and vendors for specialized repairs and services.
- Created detailed project plans and schedules, ensuring adherence to budget and deadlines.
- All erection & commissioning work to look like power cable laying, termination, cable tray laying, fabrication & modification work, all instrumentation Control panels Commissioning work, control cables laying & termination work, all instruments like RTD, Pressure Transmitter, different types of PID controller, thermocouple, pressure controls, heater temperature control, level control closed loop system work to be done.
Assistant Engineer
Pioneer Embroideries Limited
01.2009 - 01.2013
- Performed maintenance and repairs on waste management equipment at customer sites. Achieved 98% customer satisfaction rating.
- Conducted regular inspections in plant and troubleshooting to identify and resolve equipment malfunctions.
- Providing technical support for breakdown maintenance of textile machines.
- Prepared Engineering weekly report, and monthly report.
- Indented, requirement material discussed with Manager& follow-up pending indent material to smooth running.
- Maintained accurate documentation of service activities, including work orders and equipment records.
- Provided training and guidance to junior technicians, improving overall team efficiency.
Education
Certification Course - Digital Marketing
Digiperform Noida
01.2022
TECHNICAL TRAINING - PLC, SCADA, HMI, VFD Drives, Auto CAD
Gravity Automation & Private Limited
01.2014
Bachelor of Engineering - Electronics & Communication Engg.
Maharishi Dayanand University Rohtak
01.2008
Skills
Leadership
STRENGTHS
- Leadership: Led a team of 5 field service technicians, resulting in a 20% increase in productivity and a 15% reduction in customer complaints.
- Problem Solving: Successfully resolved complex technical issues on-site, allowing projects to continue on schedule and minimizing downtime for customers.
- Organizational Skills: Managed multiple projects simultaneously, coordinating labor, materials, and subcontractors to ensure timely and cost-effective project completion.
Timeline
Field Service Engineer
Eurotech Technical Private Solutions Ltd
06.2015 - Current
Senior Engineer
Perfect Filament Limited
01.2013 - 01.2015
Assistant Engineer
Pioneer Embroideries Limited
01.2009 - 01.2013
TECHNICAL TRAINING - PLC, SCADA, HMI, VFD Drives, Auto CAD
Gravity Automation & Private Limited
Bachelor of Engineering - Electronics & Communication Engg.
Maharishi Dayanand University Rohtak
Certification Course - Digital Marketing
Digiperform Noida