Nitin Singh Tevatia
Manager
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.
Overview
13
13
years of professional experience
1
1
Language
Work History
Manager (Service)
Ethos Ltd. (Saket, Select City Mall)
04.2016 - Current
- Maintain the accuracy and security of customer information through the accurate management of customer data using CRM-Navision software
- Interact with the customers to collate and evaluate requirements to accurately process customer orders and coordinate their timely delivery in collaboration with the logistics team
- Manage various administrative tasks, including data entry, information processing, paperwork completion, and document filing
- Support the Sales Department by organizing and maintaining essential records and documents
- Focus on the resolution of sales-related issues, proactively managing customer complaints to meet service level agreements
- Make follow-up calls to confirm sales orders and delivery dates on behalf of the sales department
- Generate and present monthly reports detailing customer complaints and their resolutions, coordinate with internal departments for timely material deliveries, and external service centers for watch repairs
- Liaise with the various departments to promptly address billing, service, and payment-related issues, ensuring seamless information flow and resource support
- Maintain optimal stock levels to meet customer demands through inventory management tasks, including procurement, consumption, and purchase orders
- Assess team performance and render productivity enhancement feedback
- Organize training sessions for the team members to enhance their product knowledge and customer service skills.
Customer Experience Manager
Tata Croma
03.2015 - 11.2015
- Promoted and sold a diverse range of electronic products, catering to customer preferences by offering product information, recommendations, and assistance
- Established and achieved departmental sales targets, making significant contributions to the store's overall revenue objectives
- Provided training and guidance to department team members on new product arrivals, ensuring they remained well-informed about the latest electronic goods to deliver exceptional customer service
- Expeditiously addressed and resolved customer concerns and inquiries on the sales floor, maintaining a positive shopping experience and ensuring customer satisfaction
- Managed the Communication Section and Customer Service Desk (CSD) within the store, overseeing operations and coordinating with staff and customers to facilitate seamless communication and issue resolution
- Efficiently organized product displays and ticketing within the section, enhancing product visibility and customer engagement while ensuring attractive displays
- Educated department staff on daily sales targets, progress toward targets, and individual achievements, effectively managing staff shifts and maintaining appropriate staffing levels
- Managed customer complaints both in-person and online, ensuring that concerns were addressed with care and efficiency, resulting in enhanced customer satisfaction
- Implemented special offers and promotions in the section to boost sales, regularly communicating updates to the staff regarding new offers and the closure of previous promotions.
Customer Sales Executive
Scalax Trade Impex Pvt Ltd
03.2011 - 03.2015
- Led B2B sales initiatives, with a focus on vendors and partners, and devised strategies for revenue maximization and client base expansion
- Managed end-to-end process of collecting orders and ensuring their punctuality and accurate delivery to vendors
- Served as a mediator to resolve concerns and conflicts raised by vendors, fostering positive and productive business relationships
- Catered to sales queries from vendors in the Delhi NCR region, providing product details, pricing information, and order updates
- Conducted weekly visits to vendors in Delhi NCR, ensuring efficient sales order processing and product delivery
- Oversaw and coordinated vendor-related operations to streamline business transactions
- Generated daily sales reports, delivering insights on sales performance and market trends to inform decision-making
- Collaborated with the management team to develop and discuss innovative sales plans, implementing strategies to enhance sales and market presence
- Monitored and adjusted the effectiveness of the plans as needed to drive continued success.
Education
B Com - undefined
Jiwaji University
Gwalior, Madhya PradeshMBA (Marketing) -
Jiwaji University
Gwalior, Madhya PradeshSkills
- Strategic Planning
- Policy Implementation
- Operations Management
- Inventory Management
- Vendor Relationship Management
- Shipping and Receiving
- Order Picking and Processing
- Purchasing Management
Other Address
4th Floor, Back Side C2/1, Near Reliance Fresh, Acharya Niketan, Mayur Vihar, Phase 1, New Delhi, Delhi, 91
Personal Information
- Date of Birth: 06/27/86
- Nationality: Indian
Training
- 45 days Training in SANCHI (GWALIOR), Gwalior, Madhya Pradesh, India
- Longines Brand Product training
- Oris Brand Product Training
- Rado Brand Product training
Timeline
Manager (Service)
Ethos Ltd. (Saket, Select City Mall)
04.2016 - Current
Customer Experience Manager
Tata Croma
03.2015 - 11.2015
Customer Sales Executive
Scalax Trade Impex Pvt Ltd
03.2011 - 03.2015
B Com - undefined
Jiwaji University
MBA (Marketing) -
Jiwaji University
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