Summary
Overview
Work History
Education
Skills
Projects Undertaken And Trainings
Achievements And Extra Curricular
Abilities And Attitude
Disclaimer
Timeline
Generic
Nitin Soni

Nitin Soni

Senior Team Manager - Operations
Garhakota

Summary

Energetic and results-driven professional with proven ability to lead diverse teams effectively. Combining in-depth knowledge of team dynamics with exceptional project management and strategic planning skills. Dedicated to driving team success and achieving organizational goals through innovative solutions and collaborative efforts.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Senior Team Manager

Annova Solutions Pvt. Ltd.
04.2024 - Current
  • Experienced Team Manager with a proven track record of leading cross-functional teams handling Finance processes like Accounts Receivable/Accounts Payable, Inventory update (Broadloom Purchases), Sales Research, HR Reporting, and US Payroll Processing with efficiency and accuracy.
  • Proactively handle and resolve vendor/supplier escalations received via email, ensuring timely communication, issue resolution, and maintaining strong stakeholder relationships.
  • Single Point of Contact (SPOC) for the client, managing all process-related updates and handling escalations to ensure smooth communication and swift resolution
  • Optimized resource allocation to ensure timely completion of projects without compromising quality standards.
  • Cultivated strong relationships with clients, consistently exceeding their expectations and ensuring repeat business opportunities.
  • Coordinated cross-functional collaboration, facilitating seamless information exchange between departments for successful project completion.
  • Established clear performance metrics and provided constructive feedback to enhance overall team competence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Responsible for creating, tracking, and communicating monthly, quarterly, and yearly stack rankings, including appraisal rankings, to ensure transparency and performance awareness across the team.

Team Manager

Annova Solutions Pvt. Ltd.
06.2022 - 03.2024
  • Managed a team working on Artificial Intelligence & Machine Learning Operations, Computer Vision & NLP, Data Annotation
  • Managed a team handling multiple concurrent projects, including bounding boxes, polygon annotations, attribute enrichment, search relevance, text annotation, and photometric analysis.
  • Managed employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.

Shift Manager

Infosys (outsources to OPO), Gurugram
06.2020 - 05.2022
  • Improved system availability and performance with proactive incident management.
  • Assessed incident priority based upon impact to business and escalated issues as necessary post converting it to a Master Incident as per the guidelines
  • Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
  • Identifying and resolving technical issues, also escalating the issues to the client whenever needed
  • Analyzed trends in incident data to proactively identify recurring issues, leading to targeted improvements
  • Coordinated closely with other ITIL process owners to ensure consistent alignment of objectives and procedures throughout the organization.
  • Generating and Publishing reports for teams across the business
  • Prepare the operational reports and send it to the client as well as to the Govt Officials on daily and monthly basis

Team Leader

Tech Mahindra
11.2017 - 06.2020
  • Managing Dynamic Operational Challenges, Floor and Team Management, Handling Customer Escalations, Motivating and Grooming team members etc
  • Fostered a positive work environment through effective team management and clear communication channels.
  • Conducted regular audits of mobility operations to ensure compliance with industry standards and regulatory requirements.
  • Streamlined company processes and procedures while enhancing customer satisfaction

Assistant Manager Customer Care

Teleperformance (CRM Services Pvt Ltd.)
07.2015 - 11.2017
  • Managing the Operational Challenges, Real Time Floor Management, Handling Escalations, Client Interactions, Root Cause Analysis etc
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Bachelor Of Engineering - Electronics & Communication

AISECT University
Bhopal, M.P.
01.2011 - 01.2015

Higher Secondary Education - Science

Govt. Boys School
Garhakota, M.P.
01.2009 - 01.2011

High School Education -

S.P. Memorial Convent High School
Garhakota, MP.
01.2007 - 01.2009

Skills

  • Well versed to interpretation of Chromatographic data and various calculations through MS Excel and Power BI
  • C-Zentrix
  • Avaya
  • Cisco
  • Genesys
  • HPSM (Servie Manager)
  • Webmail
  • Oracle
  • Google Sheets
  • CCMS
  • Navigator
  • DocuWare
  • Hubspot
  • Task Box
  • Xero
  • Paycore (HR & Payroll)
  • Microsoft Applications

Projects Undertaken And Trainings

  • Minor Project – “Blind Guard” using Motion Sensor
    Developed a motion-sensor-based assistive device to detect obstacles and help prevent accidents for visually impaired individuals. Designed the circuit and motherboard for the system.
    Team Size: 3 members


  • Major Project – Microcontroller-Based Automatic Robo Car using RF Module
    Built an automated Robo Car using the 8051 microcontroller and RF module to control movement. The system can be enhanced with a mini hidden camera for use in defense and security applications.
    Team Size: 4 members


  • Industrial Training – PLC Networking
    Completed industrial training on "PLC Networking" at the Centre for Research and Industrial Staff Performance (CRISP), Bhopal, focusing on automation and industrial communication systems.

Achievements And Extra Curricular

  • Awarded Best Leader of the Quarter for exceptional performance and Leadership – JFM'24.
  • Appreciated for achieving the Best tNPS score & being consistent by XIAOMI Client
  • Awarded as Guiding Light of the Month (Best Team Leader) of XIAOMI Process twice
  • Awarded as FCR Champ & Quality Champ for best FCR & Quality Scores in ASUS Process
  • Awarded as Best All Rounder of the University in Memoir 2K17 at AISECT University, Bhopal
  • Gold Medalist for Ad-Making Show in RHYTHM-2013, A State Level Tech Fest
  • Silver Medalist for Technical Quiz in RHYTHM-2013, A State Level Tech Fest
  • Gold Medalist for Cultural Procession in 29th Inter University Central Zone Youth Festival, held at Kakatiya University, Warangal, Andhra Pradesh
  • Gold Medalist for Cultural Procession in 30th Inter University Central Zone Youth Festival, held at Berhampur University, Berhampur, Orissa
  • Got 3rd prize in Group Dance Competition held at BSSS College, Bhopal
  • Awarded for Highest Attendance and for Project Co-Ordinator by Vice Chancellor Sir
  • Awarded as 'Best Active Personality' of AISECT University in Horizon 2k15

Abilities And Attitude

  • Ready to plan and execute within a team
  • High motivation to learn
  • Quick learner
  • Hard and smart worker
  • Disciplined
  • Open minded

Disclaimer

The Information furnished above is true to the best of my knowledge and I will take the complete responsibility in case of any circumstances.

Timeline

Senior Team Manager

Annova Solutions Pvt. Ltd.
04.2024 - Current

Team Manager

Annova Solutions Pvt. Ltd.
06.2022 - 03.2024

Shift Manager

Infosys (outsources to OPO), Gurugram
06.2020 - 05.2022

Team Leader

Tech Mahindra
11.2017 - 06.2020

Assistant Manager Customer Care

Teleperformance (CRM Services Pvt Ltd.)
07.2015 - 11.2017

Bachelor Of Engineering - Electronics & Communication

AISECT University
01.2011 - 01.2015

Higher Secondary Education - Science

Govt. Boys School
01.2009 - 01.2011

High School Education -

S.P. Memorial Convent High School
01.2007 - 01.2009

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Nitin SoniSenior Team Manager - Operations