Nitin Srivastava
New Delhi
Summary
Dynamic travel professional with 8+ years of experience driving excellence in corporate travel management and customer satisfaction. Expertise in resolving complex travel issues, optimizing operations, and ensuring adherence to travel policies has consistently enhanced traveler experiences. Proficient in training and onboarding teams, implementing process improvements, and analyzing travel data to identify trends that support cost efficiency. A proven ability to collaborate cross-functionally contributes to streamlined workflows and improved service delivery in fast-paced environments. Passionate about delivering exceptional travel solutions while fostering strong relationships with clients and vendors alike.
Overview
12
12
years of professional experience
Work History
Team Coach
CWT India Pvt Ltd
Gurgaon
05.2023 - Current
- Manage traveler escalations by addressing booking issues, travel policy inquiries, and service concerns, ensuring a seamless travel experience
- Support travel program adherence by guiding employees on corporate travel policies, preferred supplier programs, and expense management
- Facilitate training and onboarding for new employees on travel tools, booking procedures, and policy compliance
- Monitor and enhance travel operations by identifying process gaps, implementing improvements, and ensuring policy compliance
- Analyze travel data and reports to identify trends, optimize cost-saving opportunities, and improve traveler satisfaction
- Assist in implementing new travel tools and processes, ensuring smooth adoption and efficiency in travel operations
- Ensure service level agreements (SLAs) are met by proactively monitoring performance metrics and addressing operational challenges
- Collaborate with internal teams to streamline travel workflows and resolve complex travel-related issues efficiently
Senior Travel Counsellor
CWT India Pvt Ltd
Gurgaon
06.2022 - 04.2023
- Managed end-to-end corporate travel bookings, ensuring compliance with company travel policies and preferred supplier programs
- Provided expert guidance to travelers on policy adherence, expense management, and travel program best practices
- Resolved escalated booking and itinerary issues, ensuring seamless travel experiences and minimizing disruptions
- Supported travel technology and tools by assisting travelers with online booking platforms, troubleshooting issues, and optimizing usability
- Conducted quality checks on travel bookings, ensuring accuracy, cost efficiency, and compliance with corporate policies
- Assisted in policy communication and employee education, ensuring travelers were well-informed about program updates and compliance requirements
- Handled Fare Desk related work for clients HP(APAC), GE and Oracle(India)
- Responsible for validating fare and commission contracts between airlines and clients
- Supported relocation desk team for clients HP and Oracle
Health Care Recruiter
SkillGigs
Gurgaon
03.2022 - 05.2022
- Responsible for recruiting RN and CNA for various hospitals across USA
- Coordinating with nurses in timely basis to maintain the retaining percentage
Senior Travel Consultant(US Sales)
Travelathon Flights Pvt. Ltd. (Travel Kingdoms)
Gurgaon
12.2020 - 02.2022
- Provided personalized travel solutions and exceptional customer service, resolving queries and ensuring client satisfaction
- Collaborated closely with vendors to negotiate competitive rates and optimize travel itineraries for diverse clientele
Senior Travel Consultant(US Sales)
Travel Unravel Holidays Pvt Ltd
Gurgaon
04.2019 - 11.2020
- Creating customized holiday packages, including flights, accommodations, transfers, and sightseeing options
- Assisting clients with travel planning, addressing inquiries, and ensuring a seamless booking experience
- Collaborating with hotels, tour operators, and other travel service providers to negotiate rates and maintain strong partnerships
- Ensuring competitive pricing and maximizing profitability while maintaining high service standards
- Handling booking confirmations, travel documents, and resolving any travel-related issues faced by customers
Senior Travel Consultant(US Sales)
Agile Consulting Pvt. Ltd.
Gurgaon
02.2017 - 03.2019
- Provided personalized travel solutions and exceptional customer service, resolving queries and ensuring client satisfaction
- Collaborated closely with vendors to negotiate competitive rates and optimize travel itineraries for diverse clientele
Travel Consultant(US Sales)
Agile Consulting Pvt. Ltd.
Gurgaon
06.2015 - 02.2016
- Assisting clients with travel planning, addressing inquiries, and ensuring a seamless booking experience
- Collaborating with hotels, tour operators, and other travel service providers to negotiate rates and maintain strong partnerships
- Ensuring competitive pricing and maximizing profitability while maintaining high service standards
Travel Consultant(UK Sales)
WNS Global
Gurgaon
04.2014 - 05.2015
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Monitored competitors' prices and offerings to maintain competitive edge in the market.
Travel Consultant(Holiday Packages)
Interglobe Technologies(Indigo Airline)
Gurgaon
03.2013 - 04.2014
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Stayed up to date on travel industry, policies and restrictions.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Researched hotels and airfare options to best meet client needs and expectations.
- Managed financial transactions related to travel bookings, including invoicing and payments.
Education
Bachelor of Tourism Studies -
IGNOU
New Delhi08.2020
Skills
Core skills
- Corporate Travel Program Management
- Traveler Support & Escalation Handling
- Travel Policy Compliance & Enforcement
- Online Booking Tool (OBT) Troubleshooting (eg, Concur, GetThere)
- Employee Training & Onboarding (Travel Tools & Policies)
- Process Improvement & Change Management
- Data Analysis & Performance Monitoring (SLA, KPIs)
- Customer Service Excellence in Travel Operations
- Vendor & Supplier Program Support
- Global Distribution Systems (GDS): Sabre, Amadeus
- MS Excel, PowerPoint, Word
- Travel Reporting via Power Insights
References
- Prakash Singh Rawat, CWT India Pvt. Ltd.
- Kapil Dev, CWT India Pvt. Ltd.
Languages
- English
- Hindi
Timeline
Team Coach
CWT India Pvt Ltd
05.2023 - Current
Senior Travel Counsellor
CWT India Pvt Ltd
06.2022 - 04.2023
Health Care Recruiter
SkillGigs
03.2022 - 05.2022
Senior Travel Consultant(US Sales)
Travelathon Flights Pvt. Ltd. (Travel Kingdoms)
12.2020 - 02.2022
Senior Travel Consultant(US Sales)
Travel Unravel Holidays Pvt Ltd
04.2019 - 11.2020
Senior Travel Consultant(US Sales)
Agile Consulting Pvt. Ltd.
02.2017 - 03.2019
Travel Consultant(US Sales)
Agile Consulting Pvt. Ltd.
06.2015 - 02.2016
Travel Consultant(UK Sales)
WNS Global
04.2014 - 05.2015
Travel Consultant(Holiday Packages)
Interglobe Technologies(Indigo Airline)
03.2013 - 04.2014
Bachelor of Tourism Studies -
IGNOU
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