Dynamic professional with expertise in talent acquisition, recruitment, and employee engagement, skilled in optimizing end-to-end recruitment processes and fostering high-performing teams.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager - Recruitment Operations
Concentrix
06.2016 - 07.2025
Led and mentored a team of Assistant Managers, and recruiters overseeing end-to-end recruitment for diverse business functions.
Streamlined Amazon hiring processes, reducing time-to-hire by 30% and enhancing candidate experience .
Fostered a collaborative work environment by coaching and developing team members in recruitment and leadership competencies.
Optimized vendor management, resulting in a 15% reduction in recruitment costs while improving hiring quality Designed and executed seamless onboarding programs, ensuring a 95% satisfaction rate among new hires Improved team efficiency by streamlining processes and implementing innovative management strategies.
Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively. Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Enhanced employee performance by providing regular feedback, coaching, and training opportunities. Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Lead Analyst -Recruitment Operations
American Express (AMEX)
02.2011 - 04.2016
Managed end-to-end recruitment and onboarding processes for critical Banking and financial service positions, aligning efforts with organizational priorities.
- Designed and executed extensive training programs for new hires, resulting in a 20% reduction in time-to-productivity.
- Conducted thorough training needs analyses, leading to upskillingworkshops that improved employee performance by 25%.
- Developed and maintained hiring dashboards to provide senior management with actionable insights, fostering data-driven recruitment decisions.
- Implemented process enhancements that boosted recruitment efficiency by 15%, significantly streamlining the hiring workflow.
Senior Executive - Employee Engagement
EXL Service
01.2008 - 02.2011
Recruited and developed high-performing teams, aligning talent acquisition strategies with organizational objectives.
Partnered with internal stakeholders to implement effective recruitment and talent development initiatives.
Designed and executed onboarding programs, resulting in a 20% reduction in integration time for new hires.
Improved employee retention through targeted development strategies and continuous support initiatives.
Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
Education
MBA - Marketing
Symbiosis School of Distance Learning
Pune
01.2005 - 01.2007
Bachelor of Arts - Humanities
University of Delhi
New Delhi
01.1999 - 01.2002
Skills
Core competencies
Timeline
Deputy Manager - Recruitment Operations
Concentrix
06.2016 - 07.2025
Lead Analyst -Recruitment Operations
American Express (AMEX)
02.2011 - 04.2016
Senior Executive - Employee Engagement
EXL Service
01.2008 - 02.2011
MBA - Marketing
Symbiosis School of Distance Learning
01.2005 - 01.2007
Bachelor of Arts - Humanities
University of Delhi
01.1999 - 01.2002
Awards
American Express World Service Excellence Award for exceptional contributions to recruitment and learning initiatives.