Hi, I’m
Nitin Trivedi
Area Collection Manager
Yavatmal,MH
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 10 years of billing-related experience.
Dynamic Collections Manager with over 5 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals.
Goal-oriented Collections Manager with high-level industry expertise. Increased company receipts by 99% in previous year without adding more personnel. Excellent communications and financial management skills enabled desirable results.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
TVS Credit Latur/Yavatmal/Wardha, Maharashtra
Territory Manager
02.2019 - 06.2020
Job overview
- Visited premises of customers to directly collect payments.
- Generated and mailed updated statements monthly and processed demand letters.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Oversaw daily posting of payments to customer accounts.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Generated and distributed current statements to customers.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Composed effective accounting reports summarizing accounts payable data.
- Processed payments and applied to customer balances.
Cholamandalam FainancePusad, Maharashtra
Collection Officer
04.2015 - 02.2019
Job overview
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Started foreclosure and repossession processes when warranted.
- Advised customers of necessary actions and strategies for debt repayment.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Located and monitored overdue accounts by using automated systems.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Received inbound calls and answered questions from customers satisfactorily.
- Verified and reviewed customer account information.
- Achieved performance goals on consistent basis.
HDFC BankPusad, Maharashtra
Collection Executive
01.2014 - 04.2015
Job overview
- Secured necessary permits and renewals to keep operations compliance with legal standards.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for closing meetings.
Sai AgenciesYavatmal, Maharashtra
Team Leader Manager
01.2010 - 01.2014
Job overview
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Implemented new processes to streamline workflow within team.
- Evaluated employee performance on weekly basis and coached and trained 10 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Education
Saraswati VidyalayaDharur
High School Diploma
06.1996 - 03.1997
Abasaheb Parvekar VidyalayaYavatmal
High School Diploma
08.1998 - 03.1999
Manav Bharti University Bijapur
Bachelor of Commerce from Commerce
08.2013 - 03.2016
Skills
Past due balance management
Strong in MS Access and Excel
Fluent in Hindi, English & Marathi
Cash application
Supervision
Problem resolution
Team building
Team management
Territory development
Timeline
Territory Manager
TVS Credit
02.2019 - 06.2020
Collection Officer
Cholamandalam Fainance
04.2015 - 02.2019
Collection Executive
HDFC Bank
01.2014 - 04.2015
Manav Bharti University
Bachelor of Commerce from Commerce
08.2013 - 03.2016
Team Leader Manager
Sai Agencies
01.2010 - 01.2014
Abasaheb Parvekar Vidyalaya
High School Diploma
08.1998 - 03.1999
Saraswati Vidyalaya
High School Diploma
06.1996 - 03.1997