Nitin Umesh
-
Pune
Summary
A seasoned professional with 8 years of experience in the IT industry, possessing a solid understanding of IT Service Management processes including Incident Management, Request Fulfillment, Change Management, and Release & Deployment Management. Committed to continuous improvement, maintaining dedication to ongoing learning and development in order to remain current with industry trends and best practices.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Application Development Senior Analyst
Accenture
Pune, India
06.2019 - 07.2021
- Assumed leadership of team overseeing Change and Release Management, and enhanced existing policies and procedures for executing alterations within production environment. This included bolstering risk analysis and mitigation strategies, refining technical documentation, communication plans, implementation and back-out strategies, as well as managing change calendar.
- Engaged with stakeholders to ensure alignment with change management protocols and advocated for adherence to established policies and procedures. Facilitated weekly meetings to facilitate dialogue and evaluation of proposed changes, fostering collaboration and consensus-building among team members.
- Implemented robust communication channels with all business units to ensure transparency and accountability. Tracked all IT production changes meticulously, providing detailed reports on completion rates, success metrics, and instances of production outages to relevant stakeholders.
- Led migration initiative to transition Change Management module from HP Service Manager to ServiceNow. Managed all aspects of transition process, from planning to execution, ensuring minimal disruption and optimizing functionality of new platform.
Application Development Analyst
Accenture
Pune
05.2015 - 06.2019
- Transitioned to higher level of responsibility within Incident and Service Management team, directly engaged with corporate clients to address inquiries and fulfill their needs.
- Maintained comprehensive SLA documentation for all team activities, meticulously collecting performance data, conducting analysis, and disseminating findings.
- Leveraged ServiceNow to develop custom queries and dashboards, significantly expediting generation of reports and enhancing operational efficiency.
- Identified areas for improvement within service catalogue and spearheaded their implementation to optimize usability and effectiveness.
- Orchestrated meetings to keep clients informed about critical incidents, particularly those categorized as P1/P2, ensuring transparency and timely resolution.
- Maintained up-to-date Knowledge Base, promptly updating it with any process changes to ensure accuracy and relevance.
Associate Software Engineer
Accenture
Pune, India
11.2013 - 05.2015
- Part of O365 Migration Support team, that leveraged PowerShell scripting to seamlessly transition client's entire email infrastructure from dedicated Microsoft O365 platform to new O365 multi-tenant platform. While Microsoft executed migration process, team's responsibilities encompassed pre and post-migration checks.
- For pre-migration, we validated user account synchronization in Azure AD, ensured proper licensing for mailboxes, and extracted crucial data on MailboxSize and ItemCount for both Primary and Archive mailboxes.
- Post-migration, I conducted essential tasks such as extracting MoveStatistics Reports within 5 days post-migration, generating Migration Status Reports to categorize Successful and Failed users, incorporating failed users into subsequent migration batches, increasing mailbox sizes from 50GB to 100GB, and reapplying mailbox delegation permissions in O365 multi-tenant environment.
Education
Post Graduate Diploma - Operations Management
Indira Gandhi National Open University
New Delhi, India 07.2020 - 12.2021
Bachelor of Engineering - Information Technology
University of Pune
Pune 07.2009 - 08.2013
Skills
Change Management
Release & Deployment Management
Incident Management
Request Fulfilment
Project Management Process
Spreadsheets
Presentations
Bash Scripting
Python
Certifications
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM®)
- CAPM Number: 3256764
- Badge Link: https://www.credly.com/badges/3d249ea0-23da-45be-974f-77a4b7016e45?source=linked_in_profile
ITIL® FOUNDATION
- Certificate Number: 03144476-02-Z6KX
GOOGLE PROJECT MANAGEMENT
- Badge Link: https://www.credly.com/badges/93ab8c4d-e885-4a02-be25-13191005c2b0/public_url
GOOGLE DATA ANALYTICS CERTIFICATE
- Badge Link: https://www.credly.com/badges/198d65d3-b0f6-4fe6-becb-77fc1065918a/linked_in_profile
THE UNIX WORKBENCH
- Certificate Link: https://www.coursera.org/account/accomplishments/certificate/RF75259N4HFJ
GOOGLE IT AUTOMATION WITH PYTHON PROFESSIONAL CERTIFICATE (Pursuing)
Projects
APPLYING PROJECT MANAGEMENT IN REAL WORLD
- In this project, the objective was to rollout a pilot tabletop menu tablets in the bar of two Sauce & Spoon restaurant locations in order to assist customers with quick, easy ordering options, reduce table turn time, reduce food wastage, maximise profits, increase daily guest counts and increase customer and employee satisfaction. To showcase my project management skills, I have created various project documents like project charter, stakeholder analysis, project plan, retrospective review, impact report and closeout report.
- Project Documents Link: https://drive.google.com/drive/folders/1nE5iPGbGJ5NmynhR9YPcIfHam0b3hhZB?usp=sharing
CASE STUDY: HOW CAN A WELLNESS COMPANY PLAY IT SMART
- In this case study, hypothetically I am working as a data analyst on the marketing team for Bellabeat, a high-tech manufacturer of health-focused products for women. I was tasked to analyse smart device data to gain insight into how consumers are using their smart devices. My objective was to provide the company with my analysis using R and SQL, that will help with the company’s marketing strategy.
- Case Study Link: https://www.kaggle.com/nitinumesh/case-study-bellabeat-r
Timeline
Post Graduate Diploma - Operations Management
Indira Gandhi National Open University
07.2020 - 12.2021
Application Development Senior Analyst
Accenture
06.2019 - 07.2021
Application Development Analyst
Accenture
05.2015 - 06.2019
Associate Software Engineer
Accenture
11.2013 - 05.2015
Bachelor of Engineering - Information Technology
University of Pune
07.2009 - 08.2013