Nitin Viswambharan
Kasargod
Summary
Adept Technical Specialist with a proven track record at SIRIUS AUTOWORKE, enhancing team proficiency and customer satisfaction through expert technical support and continuous improvement initiatives. Leveraged analytical thinking and teamwork to exceed project goals, demonstrating adaptability and a commitment to excellence. Achieved significant advancements in technology integration and process efficiency, contributing to sustained business growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Technical Specialist
SIRIUS AUTOWORKE
08.2023 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Technical Advisor
VAYALAT MAHINDRA- BODYSHOP
06.2020 - 08.2023
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
Automotive Service Advisor
MANIKANDAN SKODA
02.2017 - 03.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Job Controller
Nippon Toyota
05.2012 - 11.2016
- Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
- Monitored vendor performance against agreed-upon metrics to ensure consistent service delivery standards were met or exceeded.
- Optimized inventory management by conducting regular audits and adjusting stock levels accordingly.
- Coordinated preventive maintenance programs for equipment upkeep, reducing breakdowns significantly.
- Supported the sales team by providing accurate lead times, product availability information, and technical guidance when needed.
- Led training initiatives to ensure staff maintained up-to-date knowledge of industry best practices and regulatory requirements.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in cost savings and increased efficiency.
Technician
MY TVS
03.2008 - 02.2012
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
DIPLOMA IN ENGINEERING - AUTOMOBILE ENGINEERING
SWAMI NITHYANANDA POLYTECHNIC
Kanhangad, India04.2007
Skills
- Technical support knowledge
- Technical consulting
- Technical Guidance
- Tool operation
- Teamwork and Collaboration
- Time Management
- Reliability
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Continuous Improvement
Travelling, driving, theatre and literature.
I love to travel for a cause more than a lazy one like discovering a new place or enjoying an authentic cuisine. The solo trips helps me for a self discovery and it rejuvenates my thoughts and dimensify my perspectives. Driving is the passion which reflects my mood and thoughts perfectly. Literature is the perfect companion for me in a personal space , historical dramas and revivalistic literature indulges me a lot.
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Technical Specialist
SIRIUS AUTOWORKE
08.2023 - Current
Technical Advisor
VAYALAT MAHINDRA- BODYSHOP
06.2020 - 08.2023
Automotive Service Advisor
MANIKANDAN SKODA
02.2017 - 03.2020
Job Controller
Nippon Toyota
05.2012 - 11.2016
Technician
MY TVS
03.2008 - 02.2012
DIPLOMA IN ENGINEERING - AUTOMOBILE ENGINEERING
SWAMI NITHYANANDA POLYTECHNIC
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