NITIN Subhash WAGH
Mumbai
Summary
National Service operation leader and Key Account Manager with a strong history of driving revenue growth and optimizing service efficiency at Onsite Go-Qdigi Services Ltd. Expertise in resource planning and cross-functional collaboration enhances operational performance and client relationships. Proven ability to ensure compliance and deliver exceptional service outcomes.
Overview
22
22
years of professional experience
Work History
Key Account Manager
Onsite Go-Qdigi Services Ltd.
Mumbai
09.2024 - Current
- Spearheaded national aftermarket strategy, optimizing service efficiency and driving revenue growth.
- Ensured compliance with OEM SLAs and regulatory standards, maintaining excellence across regions.
- Monitored P&L and implemented cost-control measures, enhancing operational capital efficiency.
- Collaborated with cross-functional teams (sales, logistics) to streamline service operations.
- Executed technician training programs and succession planning, ensuring service continuity.
- National Service Operations - Key Account Manager, BSH Project. Product Line: Home Appliances (WM, Ref, Dryer, DW), Chimney, Hoob, Coffee Machine, Ovens
Head – Technical & Maintenance
Vendiman Pvt. Ltd.
Mumbai
10.2023 - 04.2024
- Led Android system integration, reducing downtime and improving operational uptime by 15%.
- Increased machine transaction rate from 63% to 90% by optimizing service protocols and introducing CCD-led monitoring systems.
- Managed resource planning, spare parts inventory, and service KPIs with full accountability.
- Head – Technical & Maintenance. Product Line: Snack & Ice-Cream Vending Machines
Regional Service Manager
Coffee Day Global Ltd.
Mumbai
10.2014 - 09.2023
- Directed service operations across 5 states, improving uptime to 96% through preventive maintenance and efficient TAT management.
- Managed spare parts and ensured service teams met performance and service quality standards.
- Promoted to Regional Service Manager after successfully streamlining service operations.
- Regional Service Manager – West Zone. Product Line: Coffee Vending Machines, ACs (HVAC, Cassette, Ductable & Split), Ovens, Refrigerators, Ice Machines, Grinders, Pest Coolers, Electrical Panels, DG Sets, IT Peripherals
Assistant Manager
Airtel DTH (Bharti Airtel Ltd.)
Mumbai
01.2009 - 09.2014
- Managed a customer base of 1.2 million, improving CSAT scores and service delivery consistency.
- Awarded Best CE Project Leader (2012) for driving process improvements and reducing operational costs.
- Oversaw STB inventory flow, partner training, and quality control to ensure excellence in service delivery.
- Assistant Manager – Customer Service Delivery
Senior Service Executive
Dish TV India Ltd.
Nagpur
02.2007 - 08.2008
- Managed after-sales service operations across 11 districts of Vidarbha, leading to the first service franchise in Maharashtra.
- Led the franchise to win the DCC award for excellence in service delivery.
- Senior Service Executive – After Sales Service
Area Service Manager
Samsung India (Off-roll)
Nashik
01.2005 - 02.2007
- Area Service Manager
Dealer Service Executive
LG Electronics India Ltd. (Off-roll)
Pune
12.2003 - 01.2005
- Dealer Service Executive
Education
Bachelor of Science - Industrial Electronics
North Maharashtra University
SSBts Jalgaon Maharashtra India01.2002
High School Diploma -
S.M.I.T.
Jalgaon Maharashtra India01.1999
Some College (No Degree) - Wireless, Satellite & Mobile Network Design
Govt. COEP
Pune Maharashtra IndiaSome College (No Degree) - Leadership Certification
IIM Ahmedabad (via Coursera)
OnlineSkills
- Service management tools
- CRM systems
- Field service management
- Resource planning
- Performance optimization
- Cross-functional collaboration
- Problem solving
- Team leadership
- Cost control
- Services optimization
- Data-driven decision making
- Key account management
- Client relationship building
- Customer relationship management
- Service operations
- Inventory management
- Technical troubleshooting
- Revenue growth strategy
- Project management
- Data analysis and reporting tools
- ERP and inventory management systems
- Problem-solving
- Team member motivation
- Problem-solving aptitude
- Time management
Timeline
Key Account Manager
Onsite Go-Qdigi Services Ltd.
09.2024 - Current
Head – Technical & Maintenance
Vendiman Pvt. Ltd.
10.2023 - 04.2024
Regional Service Manager
Coffee Day Global Ltd.
10.2014 - 09.2023
Assistant Manager
Airtel DTH (Bharti Airtel Ltd.)
01.2009 - 09.2014
Senior Service Executive
Dish TV India Ltd.
02.2007 - 08.2008
Area Service Manager
Samsung India (Off-roll)
01.2005 - 02.2007
Dealer Service Executive
LG Electronics India Ltd. (Off-roll)
12.2003 - 01.2005
Bachelor of Science - Industrial Electronics
North Maharashtra University
High School Diploma -
S.M.I.T.
Some College (No Degree) - Wireless, Satellite & Mobile Network Design
Govt. COEP
Some College (No Degree) - Leadership Certification
IIM Ahmedabad (via Coursera)
Accomplishments
- Achieved a 96% uptime rate for vending machines across West India, significantly improving machine reliability and customer satisfaction.
- Managed national service delivery for Bosch products, consistently exceeding OEM SLAs.
- Successfully led the Android migration project at Vendiman, improving machine transaction rates by 27%.
- Recognized with the Best National CE Project Award by Airtel CSO and CEO (2012).
- Managed a customer base of over 1.2 million in a highly competitive market, consistently improving CSAT scores.
Personal Information
- Title: Head Of Field Service Operations
- Date of Birth: 06/03/81
Languages
- Marathi, Native
- Hindi, Advanced
- English, Intermediate
References
Available upon request.