Nitin Wason

• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in field of IT consulting.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
• Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Co-ordinate efficient large-scale software deployments.
• Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
• Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.

Rubrik

• Enabling SMTP Monitoring during Backup Window to get Notifications of Backup and Restore events.
• Bootstrapping Rubrik Cluster and Addition of Nodes
• Registration of Rubrik Clusters
• Addition of Workload of various Object types
• Performing Live mount of various object types (VM Snapshot, Volume Live mount through Samba Shares, Oracle and SQL Database Workload.
• Building or performing Bare Metal Recoveries using Rubrik CDM
• Upgrading of Rubrik Clusters with eligible upgrades packages both manually and using Rubrik Security Cloud
• Resolving connectivity issues with Remote Sites during Rubrik Edge Deployment.
• Reports Creation as per Requirement
• Integration of Rubrik Archival to Cloud Rubrik S3 instances with different Storage Classes based on cost concerns.

EMC Networker

• Performance tuning and optimization for Networker
• SAP DB backups using DDBEA including creation of MTREE, Binding with Storage Units on Data Domain
• Managing retention of backups.
• Planning Backup Policies and Storage Units, Pools, Migration from one Backup tool to another tool
• RCA management of Technical issues
• Administering Networker Server in Windows/Linux platforms using Networker Management Console and Command Line Interface.
• Media Scavenging of Backup Servers.
• Installation and Configuration of New Clients Implementing EMC Networker backup policies, storage pools, client schedules
• Configuring and troubleshooting of SQL backup using Networker Module for Microsoft Application using VSS and VDI.
• Configuration of Exchange Clients using NMM Exchange Module.
• Using NMM for both VSS and VDI backup implementation to perform GLR recovery.
• VTL & DD Boost Configuration and embedding it with EMC Networker for backup on DD Boost devices.
• Disaster Recovery of Networker Server
• Teaming with Onshore/offshore co-workers on support and break/fix issues.
• Monitor for alerts and perform remedial action steps
• Optimizing Media Consumption.
• Recovery of Backup/Restore Servers from failure
• Design Reports on backup usage and performance
• Helping L1 resources in Performing Browsable/Saveset/Directed Restores of client data.

EMC Avamar

• Experience in AVAMAR Backup Tool.
• AVAMAR server/Client and Administrator console installation.
• Create and Manage Dataset, Schedule and Retention Policy. Monitoring AVAMAR backups and recovering failed backups.
• Analyze Problems & escalate to appropriate Levels. Hardware /software fault detection and vendor liaison
• Good knowledge on DR and Restoring backups based on requirement. Configuring Events, Notifications.
• Consults with end users to coordinate scheduling of backups and address other backup and recovery concerns.
• Responsible for strategic planning related to ongoing enhancement of large backup and recovery environment.
• Responsible for advanced troubleshooting of backup and recovery related issues.

Veritas Backup Exec 2010/2014

• Creating and management of Backup Exec clients for Daily/Weekly/Monthly backups and their involvement with Standalone Tape Library of IBM TS-3200.

Data Domain

• Creation of VTL Devices using Data Domain DD800, DD4500 and DD6800 by mapping their Zoned WWPN numbers with newly created Storage Nodes so that these devices can be used at time of taking backups based on different retention policies (2week/Month/Quarter).
• Taking encrypted file system backup of Data Domain file system so that it can be used in case if there would be Data Domain failure.
• Upgrading Data Domain Operating System in conjunction with Vendor.
• Creation of mTree, Storage Units, DDBoost Devices
• Creation of Policies, Groups on NMC, Setting up Replication on Data Domain.

Quantum I Scaler 500

• Offsite Media Management based on retention policies.
• Tape Media management in NMC for Offsite copy of backups.

EMC Data Protection Advisor

• Designing of Data Protection Advisor automated reports to fetch desired report in format needed.
• Scheduling of reports for hourly monitoring of Backup operations using SMTP in DPA
• Configured SNMP configuration through Mib files along with Moongsoft and Remedy Integration for Auto Ticketing of Failures.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Held weekly team meetings to inform team members on company news and updates.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

• Taking Inbound phone calls and ensure the resolutions of the queries regarding the Quick Books software.
• Coordinated daily operations to meet company objectives and deadlines consistently.
• Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
• Oversaw the onboarding process for new hires, ensuring proper orientation and integration into the team culture smoothly.
• Implemented quality control measures, resulting in a significant reduction of errors within the department.
• Actively participated in recruitment efforts, selecting qualified candidates that contributed positively to the team dynamic.
• Improved customer satisfaction rates with prompt issue resolution and proactive followups.

• Communication with International Clients for problems related to Operating System, Internet, Networking, Printer etc.
• Enhanced customer satisfaction by efficiently resolving complex technical issues and providing guidance on product usage.
• Coordinated remote troubleshooting efforts for clients experiencing technical difficulties outside standard business hours, ensuring ongoing access to critical systems.
• Implemented proactive measures to reduce repeat calls for common problems, leading to an improved first-call resolution rate.
• Led a team of junior support officers to develop their skills and provide high-quality technical assistance to clients.
• Assisted in the testing of new products, identifying potential areas of improvement before release and minimizing negative user experiences postlaunch.
• Consistently maintained a high level of customer satisfaction by providing timely, accurate, and empathetic technical assistance.
• Served as a mentor to new hires within the department, sharing expertise and best practices while helping them acclimate to their roles quickly and effectively.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.

• Supporting various issues on the software build and developed by the company representatives at the client side
• Contributed to the development of internal training materials aimed at improving overall team performance in software support tasks.
• Proactively identified potential areas of concern within the company''s software offerings, recommending solutions for improvement where necessary.
• Maintained detailed records of customer interactions, contributing to an organized support database for future reference.
• Collaborated with cross-functional teams to address software bugs, leading to improved product performance.
• Conducted regular follow-ups with clients to ensure continued satisfaction and address any lingering concerns.
• Utilized strong communication skills when interacting with non-technical customers, simplifying complex concepts for ease of understanding.
• Provided remote assistance to clients experiencing technical difficulties, resolving issues without the need for on-site visits.

• Trained and developed students' skills in word-processing, spreadsheet and database programs.
• Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
• Processed software and hardware by coordinating user setups, installations and upgrades.
• Communicated with students to discuss progress and need for tutoring and extra assistance.
• Managed resources effectively by maintaining an organized inventory of classroom technology equipment and software licenses.
• Collaborated with colleagues to develop cross-curricular projects that reinforced computer skills while also teaching core subject matter.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Invigilated and graded projects, quizzes and examinations.
• Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
• Developed meaningful relationships with students, fostering a positive learning environment and promoting mutual respect.
• Provided after-school tutoring sessions for students needing extra help or seeking advanced computer skills instruction.
• Increased student engagement by incorporating multimedia presentations and hands-on activities into lesson plans.
• Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
• Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
• Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
• Set up computers and networking systems, delivering step-by-step instructions on basic use.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Communicated with customers to identify needs and expectations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated timely responses to online customer communication and researched complex issues.
• Took ownership of customers issues to follow problems through to resolution.
• Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Streamlined customer support processes for improved call handling times and resolutions.
• Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.

• Under Cards Products Division of H.S.B.C
• For the Credit Cards Collections
• Outbound Calling Procedure to various customers of H.S.B.C
• Control the Delinquency Figures on a monthly basis with the Team environment.
• Collaborated with back-office team members to facilitate seamless business execution.