Nitin Zachariah
Operations Engineer - Analyst
Bangalore
Summary
A results-driven professional with over 1.5+ years of experience in data analysis, database management and project coordination. Skilled in using industry-standard tools such as SQL, Metabase and Grafana to extract, analyze and present data-driven insights. Demonstrated success in collaborating with cross-functional teams to develop innovative solutions that improve operational efficiency, productivity and customer satisfaction. Proven ability to communicate complex ideas effectively and build strong relationships with stakeholders.
Overview
2
2
years of professional experience
Work History
Operations Engineer - Analyst
Cashfree Payments
07.2022 - Current
- Demonstrated ability to work with cross-functional teams, including support, product and R&D to identify and resolve issues, improve product stability,performance and ensure timely delivery of project outcomes.
- Providing valuable insights on designing and implementing of automation processes that significantly improved operational efficiency and productivity.
- Skilled in using Metabase and Datahub to fetch and manipulate data with SQL. This includes writing queries, creating reports, and analyzing data to identify insights and trends.
- Expertly utilized Jira - Comprehensive issue tracking tool to efficiently manage and resolve complex issues with utmost accuracy and timeliness which increased customer satisfaction from 70% to 85%.
- Utilized Grafana and Quick Sight ETL tools to monitor daily transactions, ensuring optimal data management and processing for improved productivity and success
- Developed visually appealing dashboards to enhance data visualization and provide valuable insights into changing business processes.
- Utilized Kibana to retrieve and analyze system logs, leveraging its powerful data querying and visualization capabilities to extract insights and improve processes.
Education
Bachelor of Engineering - Computer Science
C.M.R Institute Of Technology
Bangalore 04.2001 -
Skills
SQL
AWS Quicksight
Kibana
Microsoft Excel
Grafana
Squadcast
Python
Jira
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Engineer - Analyst
Cashfree Payments
07.2022 - Current
Bachelor of Engineering - Computer Science
C.M.R Institute Of Technology
04.2001 -
Awards
Wow Award - Recognized with the WOW Award for making significant contributions to the team's success.
Awards
Wow Award - Recognized with the WOW Award for making significant contributions to the team's success.