NITIN KUMAR CHAUHAN
A-17 Street N0-5 Kamal Vihar Kamal Pur, Burari, North Delhi-110084
Summary
To seek a challenging position is the field of Electrical & Mechanical area where I can explore my technical as well as personal skill for the development of any organization. To effectuate and excel as a team and an individual, Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Service Engineer
Sicagen India Ltd.
03.2024 - Current
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Build strong customer relationships to create upsell opportunities to manage a book of business against assigned revenue targets
- Work with Client Services, Sales, Product Marketing and Up-gradation of new system at customer end to create best-in-class service for all clients
- Prepare regular reporting and data analysis of client.
- Preparation of Daily, Weekly and Monthly Reports, Incident Report and also implementing the Repairing, testing & Overhauling of all types of Electrical and Mechanical Governors, Actuators and Electronic Controllers.
- Mentored junior engineers on Electromechanical practices, fostering a culture of knowledge sharing and professional growth.
- Presented technical proposals, reports and findings to clients, effectively communicating complex project progress.
- Deliver excellent customer service and support including troubleshooting and resolving issues reported by clients.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Manage a dynamic, high-volume list of clients.
- Work with Internal teams, including Sales, Marketing, Business Development, Management and Engineering to deliver customized implementation plans to selected clients.
- Managed customer accounts by providing technical advice when needed.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Tested new products before deployment in order to ensure compatibility with existing systems.
- Resolved customer inquiries via telephone calls, emails, instant messaging, or web-based chat sessions.
- Ensured strict adherence to health and safety regulations, reducing the risk of workplace incidents.
- Analyzed failure trends to prevent recurrence and improve system reliability.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
- Provided technical advice and support to management and other departments on maintenance-related matters.
- Coordinated with external vendors for the procurement of parts and services, ensuring cost-effective solutions.
- Negotiated maintenance contracts, ensuring favorable terms and reliable service provision.
- Performed diagnostics and troubleshooting of mechanical, electrical, and plumbing systems to identify root causes of failures.
- Implemented troubleshooting techniques to resolve issue.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Repaired machines, equipment or structures using tools or equipment.
Service Engineer
EFS Facilities Services India Pvt. Ltd.
Data Center (MSC Critical Tier-3 Data Centre) Okhla Ph-1
01.2022 - 09.2024
- Maintained accurate records of work performed in order to ensure quality assurance.
- Performed preventive maintenance of customer systems as per schedule.
- Installed, configured and commissioned new customer equipment according to specifications.
- Prepared detailed reports of system performance after installation or upgrades.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
- Provided technical advice and support to management and other departments on maintenance-related matters.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Managed emergency repairs on critical systems, minimizing downtime and production losses.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
Field Service Engineer
Manone India Pvt. Ltd.
HPL Head office Windsor Business Park
08.2021 - 11.2021
- Provided technical support to customers via telephone, email and on-site visits.
- Created detailed documentation of service activities performed at customer sites.
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Resolved customer service requests within the given time frame.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Responded quickly to emergency calls from customers regarding technical issues.
- Installed, configured and commissioned new customer equipment according to specifications.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Provided technical support for customers on site or remotely via phone or email.
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
Technical Manager
J.K. Enterprises (Engineers & Govt. Contractors)
Shahdara
01.2018 - 03.2021
- Identified potential hazards or risks associated with Electrical Installations, and took corrective action when required.
- Supervised the work of electricians on site to ensure quality standards were met.
- Led training sessions for junior engineers and technical staff to improve team skills and knowledge.
- Monitored electrical system performance and made adjustments to optimize operations.
- Implemented Preventive Maintenance programs to enhance system reliability and longevity.
- Coordinated with suppliers, contractors, and clients to ensure project success.
- Oversaw the Installation, Testing, and Commissioning of Electrical Systems, ensuring adherence to safety and quality standards.
- Provided Technical Support and Troubleshooting for electrical issues, minimizing downtime and enhancing system functionality.
- Conducted Energy Audits and recommended improvements to increase efficiency and reduce costs.
- Assisted in Troubleshooting Escalated Customer Service Issues.
- Communicated well with project teams, internal clients and external parties.
- Delivered exemplary mentoring and training to project teams, which included task delegation and performance evaluation to determine project pace and goal achievement.
- Monitored daily performance of electrical systems to ensure continuous operation in a safe manner.
- Provided technical support to workers in resolving complex problems on-site.
- Resolved customer complaints in a timely manner while providing exceptional customer service.
- Ensured that all tools, materials, and equipment used by electricians are properly maintained.
- Developed and managed electrical installation schedules, ensuring completion of projects within set time frames.
- Maintained accurate records of all work performed on site.
Technical Executive
DAKSH MSUN (Sky color Printing Solution)
Samaypur Badli
10.2017 - 06.2018
- Drafted technical specifications documents for engineering teams based on customer requirements.
- Collaborated with marketing staff on campaigns designed to promote new products or services.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Service Engineer
Schneider Electric India Pvt. Ltd.
Ghazipur
05.2016 - 02.2017
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Created detailed documentation of service activities performed at customer sites.
- Adhered strictly to safety guidelines when performing service tasks onsite.
- Established positive relationships with customers through friendly interactions.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Performed Troubleshooting, Repair and Maintenance of Electrical Switchgear Systems and Equipment in customer locations.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Repaired and calibrated systems and equipment post-installation.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Performed complex technical functions on electrical systems to support engineers including set up, Operation, Maintenance, Calibration and Troubleshooting.
- Developed technical solutions to resolve customer issues.
Education
B.Technology - Electronics & Communications Engineering
Delhi Institute Of Technology & Management D.C.R.U.S.T. University Murthal Sonipat, Haryana
08-2016
12th -
Govt. Boys Sr. Sec. School NO.1 Model Town-3, New Delhi., C.B.S.E. BOARD
01.2012
10th -
B. R. Tyagi Public School Ph-2 Buddh Vihar, Delhi., C.B.S.E BOARD
01.2010
Skills
- Servicing & Maintenance Changeover Switches Bypass- Changeovers Relays, MCCB, ACB,VCB, Relays
- Operation & Maintenance of Transformers, HT/LT Switchgear Panels, UPS, DG, PAC, Earthing & Lightning Arrestor System
- Preventive Maintenance Electrical Assets, Battery Bank testing, Thermography of Panels, BMS System, FAS, FSS, WLD & Rodent System
- Maintenance of 11KV Sub-station
- Excellent Project Management Abilities
- Installation, Retrofitting Jobs, Turbine Erection & Commissioning, Troubleshooting, In- House Overhauling Testing, Calibration, Dismantling, Repairing of Woodward Governors/Actuators & Controllers
- Focusing on Customer Service
- Maintain all Assets Record
- Managing ISO Documentation
- Managing of Client Asset Data
- Technical Report writing
- Documentation
Certification
Spoken Academy of British English, Spoken & Written (Basics & Advance Level) with (A) Grade, 10/03/2015 to 02/01/2016 (4 Months)
Field Of Interest
- Business Developing
- Project Handling
SUMMER INTERNSHIP PROGRAM
- Third Year, S.K. Enterprises (Auth. Service of Schneider Electric), Relays, Circuit Breakers & low voltage components., 06/20/2014 to 08/05/2014 (45 Days)
- Fourth Year, Schneider Electric India Pvt. Ltd., Automation Products (Drives, Electronics Relays, Motors)., 07/01/2015 to 11/30/2015 (6 Months)
Professionalprojects
- Procurement and Commissioning of latest Woodward make Turbine Actuators (Varistroke) HP & LP, Digital Governor 505 XT, Quick Trip Valve System and spares for Synthesis Turbine in Ammonia -2 Plant in IFFCO Phulpur, Prayagraj Site.
- Retrofitting and Up-gradation of Woodward make turbine Digital Governor 505 XT Extraction in Jubilant Ingrevia Chemical Plant in Gajraula, Moradabad.
- Installation & Commissioning of Woodward Digital Governor 505 D & Actuator CPC Gen-II for Power Generation in Bunge India Ltd. site in Rajpura, Chandigarh, Punjab.
- Installation & Commissioning of Woodward make Turbine Actuator Proact Gen-III for Power Generation in Setia Paper Industries site in Bhatinda, Punjab.
- Retrofitting and Up-gradation of Woodward make turbine Digital Governor 505 D for power generation in Chandigarh Distillers & Bottlers Limited in Banur, Chandigarh.
- Implementation of Old Transformer Dismantling & New Transformer 1600 KVA, Unloading, Shifting, Installation & Commissioning at site of Airtel Critical Tier-3 Data Centre in Okhla New Delhi.
- Involvement in project of End of Life PAC removing & new PACs with different TR Unloading, Shifting, Installation & Commissioning at site of Airtel Critical Tier-3 Data Centre in Okhla New Delhi.
- Implementation of End of Life Critical UPS replacement up to 300 KVA Unloading, Shifting, Installation & Commissioning at site of Airtel Critical Tier-3 Data Centre in Okhla New Delhi.
- Prepare plans for End of Life Battery Banks replacement activities with new Battery Banks with complete Unloading and Shifting in Airtel Critical Tier-3 Data Centre in Okhla New Delhi.
- Retrofitting and Up-gradation of VCB Panels, ACB Panels and Transformer Overhauling, Filtration of Transformer Oil in HAFED site in Panchkula, Chandigarh.
- Installation & Commissioning of ACB Panels in DMRC site in Vidhan Sabha New Delhi.
- Implementation of Old Transformer Dismantling & New Transformer 1600 KVA Unloading, Shifting, Installation & Commissioning at NSIT Womens College CPWD site in Noida, U.P.
- Involvement in project of Servicing, Testing, Repairing of VCB, ACB, MCCB Switchgear Panels in Power Generation Thermal Power Plant in Talwandi Sabo Power Limited site in Mansa, Punjab.
- Involvement in project of Servicing, Testing, of VCB, ACB, Switchgear in Summer Palm Society in Faridabad.
LANGUAGE PROFICIENCY
English, Hindi
Personal Information
- Father's Name: Mr. Arvind Kumar Chauhan
- Mother's Name: Smt. Renu Bala Chauhan
- Date of Birth: 01/17/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Hobbies and Interests
- Writing stories
- Reading Novels & Newspapers
- Watching Movies
Disclaimer
I hereby declare that above furnished particulars are true to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Executive Service Engineer
Sicagen India Ltd.
03.2024 - Current
Service Engineer
EFS Facilities Services India Pvt. Ltd.
01.2022 - 09.2024
Field Service Engineer
Manone India Pvt. Ltd.
08.2021 - 11.2021
Technical Manager
J.K. Enterprises (Engineers & Govt. Contractors)
01.2018 - 03.2021
Technical Executive
DAKSH MSUN (Sky color Printing Solution)
10.2017 - 06.2018
Service Engineer
Schneider Electric India Pvt. Ltd.
05.2016 - 02.2017
B.Technology - Electronics & Communications Engineering
Delhi Institute Of Technology & Management D.C.R.U.S.T. University Murthal Sonipat, Haryana
12th -
Govt. Boys Sr. Sec. School NO.1 Model Town-3, New Delhi., C.B.S.E. BOARD
10th -
B. R. Tyagi Public School Ph-2 Buddh Vihar, Delhi., C.B.S.E BOARD
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