NITIN PUNDIR
Chandigarh
Summary
Highly-driven client relationship manager with strong background in meeting customer service, sales and business development objectives. Astute professional versed in assessments, procedures and regulatory guidelines. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Evoval Lifestyle
Ambala
01.2025 - Current
- Developed strong client relationships through effective communication and personalized support.
- Conducted regular follow-ups with clients to maintain engagement and satisfaction.
- Collaborated with cross-functional teams to enhance service delivery for clients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fulfillment Lead
Best Buy
Etobicoke
11.2023 - 10.2024
- Implemented safety protocols within the warehouse environment.
- Resolved customer inquiries via phone, email, or other communication channels.
- Created detailed reports summarizing operational performance against established goals.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Developed new processes to improve order fulfillment efficiency.
- Collaborated with management team on initiatives related to fulfillment operations.
Shift Supervisor
Walmart Canada
London
02.2023 - 09.2023
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Upheld company standards and compliance requirements for operations.
- Implemented strategies to increase sales and improve service quality.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Identified opportunities for process improvements through data analysis.
- Monitored and maintained equipment to ensure operational efficiency.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
HR
Green City Tarman Ekam Developer PVT. LTD.
12.2021 - 06.2022
- Provided guidance on HR policies and procedures to all employees.
- Prepared detailed job descriptions based on input from HR professionals.
- Processed employee payroll using HR software applications.
- Directed and coordinated HR operations, policies, and procedures.
- Analyzed cost savings opportunities associated with different HR initiatives.
Front Office Trainee
MOUNT VIEW (CITCO)
09.2020 - 12.2020
- Training as Front office associate
- Monitored security cameras to ensure safety of guests and property.
- Identified opportunities to enhance customer service experience at the hotel.
- Checked emails regularly for any special requests from guests or management.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Conducted regular inspections of public areas to ensure cleanliness standards are met.
Cinepolite Associate
CINEPOLIS INDIA PVT LTD
Chandigarh
07.2016 - 12.2016
- Performed cash register functions accurately and efficiently.
- Analyzed data from point-of-sale system to identify trends in sales volume.
- Trained new employees on proper theater procedures.
- Investigated incidents that occurred within the theater premises.
- Handled payroll processing for all employees in accordance with company policies.
- Managed daily box office operations, including ticket sales and cash handling.
Education
P.G Diploma - Hospitality And Tourism Management
Fanshawe College
London, CA05-2024
Bachelor's Degree in Hotel and Hospitality Management -
Chandigarh University
Kharar, Punjab, India01.2022
Diploma in Fashion CAD -
IFDA International Fashion Design Academy
Chandigarh, India01.2019
Skills
- Extremely motivated & Punctual
- Hard-working
- Ability to work in a fast-paced environment
- Equally effective working independently and cooperatively
- Excellent communication and interpersonal skills
- Multitasking and Organization
- Networking and relationship building
- Team Leadership
- Training and mentoring
- Business development planning
- Skilled in MS office
- Client onboarding
- Consultative support
- Customer relationship management
- Client satisfaction-driven
Certification
- Smart Serve Certified (CA)
- WHSA certificate (CA)
- Safe Food Handler Certified (CA)
- First Aid Certificate (CA)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Client Relationship Manager
Evoval Lifestyle
01.2025 - Current
Fulfillment Lead
Best Buy
11.2023 - 10.2024
Shift Supervisor
Walmart Canada
02.2023 - 09.2023
HR
Green City Tarman Ekam Developer PVT. LTD.
12.2021 - 06.2022
Front Office Trainee
MOUNT VIEW (CITCO)
09.2020 - 12.2020
Cinepolite Associate
CINEPOLIS INDIA PVT LTD
07.2016 - 12.2016
P.G Diploma - Hospitality And Tourism Management
Fanshawe College
Bachelor's Degree in Hotel and Hospitality Management -
Chandigarh University
Diploma in Fashion CAD -
IFDA International Fashion Design Academy
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