Summary
Overview
Work History
Education
Skills
Training & Certifications
Personal Information
Languages
Declaration
Timeline
Hi, I’m

Nitin Singh Bhandari

Assistant Training Manager
Nitin Singh Bhandari

Summary

A target-oriented professional with experience of over 11 years in managing large and small scale cafe, currently associated with Blue Tokai Coffee Roasters as Assistant Manager in Training & Development Department. New technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication, and team-building skills. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience

Work History

Blue Tokai Coffee
New Delhi

Assistant Manager in Training & Development
04.2023 - Current

Job overview

  • Assisted in the recruitment, training and supervision of staff members.
  • Monitored customer service standards and provided feedback to employees.
  • Developed and implemented strategies to increase sales and profits.
  • Provided guidance on how to handle difficult customer service situations.
  • Maintained a safe working environment for employees by enforcing safety procedures.
  • Created weekly schedules for staff members based on business needs and staffing requirements.
  • Participated in team meetings to discuss progress towards goals or objectives set by management.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized monthly departmental meetings to provide updates on current projects or initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Blue Tokai Coffee
New Delhi

Senior Trainer in Training & Development
04.2022 - 03.2023

Job overview

  • Developed and delivered comprehensive training programs to new employees.
  • Created and facilitated engaging learning activities that promoted knowledge retention.
  • Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.
  • Conducted post-training evaluations with participants to assess effectiveness of instruction.
  • Provided guidance and mentorship to junior trainers and instructional designers.
  • Monitored instructor performance during classes to ensure quality assurance standards are met.
  • Researched best practices in adult learning theory and applied them when developing curricula.
  • Ensured compliance with relevant regulations pertaining to safety or health care training requirements.
  • Coordinated spaces and materials for all training classes.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.

Blue Tokai Coffee
New Delhi

Trainer in Training & Development
10.2018 - 03.2022

Job overview

  • Developed and conducted trainings for new employees on company policies and procedures.
  • Provided support to trainers during classroom instruction and online learning sessions.
  • Conducted needs assessments to identify training requirements for staff members.
  • Maintained accurate records of employee attendance at trainings and certifications.
  • Compiled feedback from participants regarding course content and delivery methods.
  • Assisted with logistical tasks associated with scheduling classes or events.
  • Maintained detailed training log for trainers to track sessions and improve success rate.
  • Consulted with training leaders to identify and assess training needs associated with changes in business policies and procedures.

Blue Tokai Coffee
Vasant Vihar, New Delhi

Cafe Manager
10.2017 - 09.2018

Job overview

  • Maintained expenses below budget through accurate planning waste reduction
  • Implemented employee incentives by developing a program that rewarded combination
  • Motivated staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers
  • Provided training and education to employees including orientation and development
  • Efficiently and accurately maintained accounting procedures which included cost, inventory, breakage control etc
  • Ensured excellent customer service to all customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Blue Tokai Coffee
Vasant Vihar, New Delhi

Senior Barista
05.2016 - 09.2017

Job overview

  • Ensures that all customers are educated on our products and services
  • Maintains the highest quality, consistent product standards
  • Follows all Company drink recipes and procedures
  • Develops an understanding of coffee regions and the various differences in flavor and blends
  • Begins to educate themselves on the various types of coffee, blends and roasts
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks etc
  • Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, drinks and food items
  • Verbally receives and calls back customer orders in a friendly manner
  • Reports all customer complaints to manager on duty
  • Responds proactively to prevent customer service situations
  • Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
  • Maintains efficient, friendly service
  • Restocks shelves when necessary
  • Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc
  • Reports potential safety hazards to the manager on duty
  • Reports all employee accidents to the manager on duty
  • Informs the manager on duty of any operational inconsistencies.

TATA STARBUCKS Pvt Ltd.
Vasant Kunj, New Delhi

Barista
05.2013 - 04.2016

Job overview

  • Act with integrity, honesty and knowledge that promote the culture and values of store
  • Anticipates customer and store needs by constantly evaluating environment & customers for cues
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Maintain a clean and organized workspace so that partners can locate resources and product as needed.
  • Prepared coffee drinks such as lattes, cappuccinos, macchiato, mochas and Americano.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Education

National Council For Hotel Management And Catering
New Delhi

Institute of Hotel Management - Jalandhar, Punjab from B.Sc. - Hospitality And Hotel Administration
05-2013

Kendriya Vidyalaya | C.B.S.E.
Janak Puri, New Delhi

XII
05-2010

Kendriya Vidyalaya | C.B.S.E.
Janak Puri, New Delhi

X
05-2008

Skills

  • Relationship Building
  • Adaptability and Flexibility
  • Schedule Oversight
  • Employee engagement
  • Business Administration
  • Interpersonal Skills
  • Performance Evaluation
  • Team Development
  • Multitasking
  • Training and Development
  • Hiring and Staff Training
  • Customer Service

Training & Certifications

  • Internship At The Imperial, New Delhi
  • ODC experience with Radisson Hotel, Jalandhar
  • 3rd Rank in quiz competition conducted by the Institute
  • Participated in National Seminar on "Understanding The Requirement Of Training At The Entry Level In The Hospitality Industry'' Conducted on 26th March, 2011
  • Awarded a Appreciation Letter from The Imperial Hotel, New Delhi as a 100 % attendance during a training period December 5, 2011 to April 2, 2012
  • Undergone a training program "Corporate Achievers" Conducted by THE CYNOSURE during a session 2012
  • Participated in "food festival" Journey 2013 as a team member in F&B Service organized by the Institute on 2nd Feb 2013
  • SCA Certification in Cafe Diploma - Coffee Skills Program on May 2017

Personal Information

  • Location Preference: Delhi-NCR
  • Date of Birth: 15th September 1992
  • Age: 31
  • Gender: Male
  • Marital Status: Married
  • Nationality: Indian
  • Address: RZ/A-23 Mahavir Enclave, Palam Dabri Road, New Delhi 110045

Languages

  • Hindi
  • English

Declaration

I, Nitin Singh Bhandari, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Timeline

Assistant Manager in Training & Development

Blue Tokai Coffee
04.2023 - Current

Senior Trainer in Training & Development

Blue Tokai Coffee
04.2022 - 03.2023

Trainer in Training & Development

Blue Tokai Coffee
10.2018 - 03.2022

Cafe Manager

Blue Tokai Coffee
10.2017 - 09.2018

Senior Barista

Blue Tokai Coffee
05.2016 - 09.2017

Barista

TATA STARBUCKS Pvt Ltd.
05.2013 - 04.2016

National Council For Hotel Management And Catering

Institute of Hotel Management - Jalandhar, Punjab from B.Sc. - Hospitality And Hotel Administration

Kendriya Vidyalaya | C.B.S.E.

XII

Kendriya Vidyalaya | C.B.S.E.

X

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Nitin Singh Bhandari Assistant Training Manager