Insurance Customer Service Representative
TATA MOTORS AUTO POINT WAKAD
PUNE
11.2021 - Current
- Assisted customers with policy inquiries and claims processing.
- Verified accuracy of customer data entered into the system.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Resolved customer complaints with empathy and effective communication skills.
- Assisted in the development and implementation of customer service policies and procedures.
