Nitin Verma

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

· Created comprehensive documentation outlining procedures, policies, and troubleshooting steps for future reference.

· Achieved reduced downtime for critical systems through proactive monitoring and timely updates of software patches.

· Implemented a centralized application catalog, simplifying software distribution process across departments.

· Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.

· Assisted in the integration of third-party tools with SCCM, providing additional functionality and improved user experience.

· Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.

· Developed training materials and conducted workshops for team members to improve their understanding of SCCM functionality.

· Assisted in migration projects, successfully transitioning systems from older platforms to newer technologies without disruption to business operations.

· Streamlined software deployment processes to ensure timely delivery and installation across the organization.

· OSD image deployment testing and Device Drivers testing for various approved desktop and laptops models

· Creating end to end test plan document for Windows Image created for deployment for various models

· Troubleshooting issues encountered during OS image deployment

· Handled various incident (mostly related to DP installation and OSD deployment issues, distribution and

· application and patch deployment)

· Creating SCCM application, packages, Task sequences and SCCM custom reports and performing various

· operation tasks in production.

· Deploy Applications, packages and task sequences using SCCM 2012 and later version as per the requirement

· and implementation schedule.

· Creating Change request and service request and Implementing change request and Service request and per

· the approved schedule by change management.

· Had involved in SCCM upgrade activity

· Creating Monthly reports for SCCM operations and doing SCCM health check

· Monthly MS Patches (Emergency, Critical, and Moderate),

· Synchronize WSUS for latest patches,

· Synchronize SCCM for latest MS patches,

· Creating Update Group and deployment packages,

· Distributing patches on Distribution points and Deploying Software Updates for servers and

· workstations

· Housekeeping expired software update and declined expire update

· Creating SCCM custom report and generating various SCCM report as per the requirements.

· Creating change request for a SCCM infrastructure and perform implementation as per schedule to improve

· the SCCM perform and to fulfil customer requirements.

· Performing tier 2 & 3 support for software installations, which involves customer interaction and used BMC’s

· remedy and ITSM tool to work on incidents

· Implemented WSUS/SCCM integration and created a monthly phased patching process.

· Provided monthly reporting of patching activity; work with local and onsite teams to resolve patching issues

· Deployed security updates using SCCM Software Update Point (SUP) and Windows Server Update Services

· (WSUS).

· Managing SCCM Software Update Point (SUP), Distribution points and Management points and other SCCM

· components

· Performed basic SQL server administration and maintenance and ensured regular backups

· Perform installation, evaluation, maintenance, and problem resolution for the SCCM site server and DPs

· Actively participated in team support by proposing and implementing solutions.

· Handling technical/application assessment of all software’s before packaging along with end to end

· validation of the legacy software on target platform before undergoing actual re-packaging

· Managed creation of custom actions by using VB Scripts for various customized requirements

· Handled testing of the functionality of the repackaged applications for Standard users

· Application and validation by using ORCA

· Services like adding, deleting, Starting and Stopping

· ODBC to add, modify or delete

· Establishment of Environment Variables based on the requirement

· Repackaging of applications which involved vendor supplied applications in open and locked down

· environments as per the User requirement & used Admin Studio, Microsoft Office Resource Kit (ORK),

· ORCA

· Modification and configuration of custom actions, custom Installations based on enterprise needs

· Integrating and testing of packages by using utilities like Filemon, Regmon, Install Rite and Picture

· Tacker

· Established environment variables based on the requirement

· Configured services like adding, deleting, starting and stopping

· Repackaged applications which involved vendor supplied applications in open and locked down environments

· as per the agency requirement by using Admin Studio, Microsoft Office Resource Kit (ORK), ORCA

· Modified and configured custom actions, custom Installations based on enterprise needs

· Conducted testing and integration of packages using utilities like Filemon, Regmon, InstallRite and Picture

· Tacker

· Dealt with Package issues in production and visited agencies for troubleshooting of issues and offered on call

· support

· Performing tier 2 & 3 support for software installations, which involves customer interaction and used BMC’s

· remedy tool to work on incidents

· Interfacing with customer basis the application packaging and technical assessment requests

· Handling technical/application assessment of all software’s before packaging along with end to end validation of the legacy software on target platform before undergoing actual re-packaging

· Performed SCCM deployment testing for packages.